Uber

I've been trying to arrange a ride with Uber and have $150 in Uber credit. Every time I request a ride I get an error message. I contacted their help desk and after 35 emails and following all of their instructions, I still can't request a ride. They still have my $150 and won't provide a refund. They keep thanking me for my patience, but after a month of trying to use their service and them still having my $150 I'm out of patience.

Today I feel I was taken advantage of by UBER. I am a loyal uber customer who has used UBER many times for work and personal use. I have never run into what happened to me this morning with a ride charge of $68.97 US in New York. When I requested a ride I was told the fair was approx $18 from my hotel to LGA Airport. A surcharge screen then came up which advised me a 2.3 surcharge would apply to this rate. I didn't understand it and read it as an additional 2.3%. Now I am advised that it means actually an additional 2.3 rate. Even at that 2.3 rate $18x2.3=$41 not $68.97. When I received the uber receipt after the fact I was charged $68.97. I would have never agreed to this. A normal cab ride was $40. I feel violated and cheated by Uber. This system is not set up right and is very confusing for the customer. I won't be using UBER again as the company after numerous attempts will not help.

Normal Taxi fare from my home to airport is $25. I was struggling with Windows app on my new Windows phone, and it was my first use of the app on my new phone.
I was not quoted the fare price before agreeing to pay the surcharge, which I did under duress, as I was running late due to faulty phone app... it would not even accept my home address as pickup location, kept changing it. I did not have time to request a taxi, so I agreed to pay under duress. I request a partial refund from customer service and they said no. Many reviews of their Windows app are negative. I also give a negative review of their customer service.

I called uber for going home two days ago and yesterday they charged me extra 40$ even no one told me reason. Then I contacted uber and they told me driver complained me about I was drunk or something else they sent me stupid pictures. I didn't understand exactly what happened but I just called uber and went home even I didn't talk to driver and went home. How come no one asked me anything and they just charged me 40$ directly. I will take my money back and I will delete uber.

This annoying uber company keeps charging my account for trips i didnt book. They charge a non existing trip when all my family members were at home over the weekend. When nobody went anywhere, they came up with a trip charge. It was very annoying there is nobody to complain to. I was charged for a trip when I wasn't in the country for heaven sake. Many charges on my account to Uber company are pretty questionable. Once your bank details are loaded, you can't delete, this means they have access to your money anytime. Uber is a fraudulent company, I will continue to seek for justice until I see it.

I haven't used my account in 4 months and today I get a complaint filed against me by a driver. I assumed it was an error and now I can't get anyone to help. Took forever to find a number that is answered and it was awful to deal with. They have hung up on me, claimed that they can't get me to a supervisor and refused to help. A contact from someone would be awesome!

I must be the only person in the whole wide world that has trouble using Uber. I tried to use Uber today on my desktop to book a ride for tomorrow morning, but I kept getting the helpful error message "There was an error while booking your trip". I then tried to do the same thing on my cellphone, by downloading the Uber app. The only thing the app would let me do is book a trip for the present. I never did figure out how to book a future pickup on my cellphone. Sadly, two drivers came to my house within a few minutes of my inexperienced fumbling with the app. I uninstalled the app and will drive myself tomorrow.

I have the Uber app and have been a long time user. No more. I tried to get a ride home from Boston, and couldn't seem to get my valid credit card to work. I have used it many times before with Uber and trust me it is valid and has room for a $62 ride charge. After trying 4 times on their app, and updating the correct cc information 4 times and still getting rejected for payment invalid, I spent 20 minutes trying to contact them. Unless it's a safety issue they won't talk to you, and will send an email to their "concerns department ". That is super-helpful when you are 60 miles from home at 1:00am. I worked 15 hours today, missed the train home and got no support or assistance. I deleted app and won't use Uber again.

I have loaded Uber App and I am trying to update the app. The app would not able me to update as I enter the 4 digit code. Wasted 20 minutes on the app. Give up and took a taxis instead. Never going to use Uber again. Uber failed me when I want to used in the most critical times.

Use the app for the first time and very disappointing. Order food from good buddy and when I canceled it in 5 minutes, did not gave me any warning that I will get charge for full amount of the order that I did not get. When I called them they said they can not do anything about it, what a horrible business they run. It should be their responsibility to take care of their customer. I will never use their uber eats again. Going to use skip the dishes from now on.

I waited 1 and a half hours to be lied to by a customer service rep about why my order was never delivered. Order was never even picked up, spoke with CS twice the first one said a driver was assigned to the order. The second one said the driver had a "technical issue" and was unable to complete delivery. Lie. The order never left the store.

Do not, do not, absolutely DO NOT! Engage this service. This business can't even do proper registrations and/or destinations communications. I cancelled Uber, as fast as I registered. It scares me how incompetent they are. I am frequent traveler and have never witnessed such ineptitude... WOW!

Avoid this company like the plague. They take your money and don't deliver. Ordered a meal on here last year which was never delivered (total was over chf77). The Uber delivery man never called my phone when he arrived and when I went to the place he had supposedly dropped the food (which wasn't even in the same road as the address I provided) the food wasn't there. Had a back and forth for days with Uber who refused to refund me.
My credit card company thankfully refunded me the money but over a year later I log back into Uber to order a taxi and they take the money AGAIN from my UK card as the bank cancelled the transaction with them.
Just unbelievable that they can get away with this.