Uber

Scheduled set appt for 3:00 a.m. pickup for ride to airport one week in advance. Received email confirmation. Driver did not show and you can imagine my panic as we were connecting to an international flight with a service dog. Called Uber to complain and have received nothing but the run around. Info from my app regarding the trip has been requested but it disappeared after the driver didn't show. I don't have access to that do you? The email Uber sends to provide that info insists you write your response "above this line or they will not respond". I responded and with a copy of the confirmation and again received the same email with the same form letter. I wrote "above the line" and requested an email address to deal directly with customer service and again received the same form letter. Bye bye Uber it's Lyft for me from now on.

I have been using Uber for years and found that I recently have had a monthly recurring fee of $9.99 for some sort of service that I have no knowledge of. Upon contacting Uber to ask for a refund, they told me that they would refund credit to my Uber account. This is literally robbing me of money that I now have only an option to use for their services. I was told they cannot show proof that I authorized this membership and that there is no other avenue to pursue my claim, outside of the chat window on the phone app specifically.
This must be illegal but I have no idea how to defend myself and recoup my money so I can only leave this review.

In the first couple of months of using Uber I've noticed that they continue to double dip on fares like I'm quoted $7,86 and then comes $10.25 for the same ride same drop off.

As there is no way to make contact with Uber via phone sending emails never gets responded to

I wouldn't trust Uber or Venmo ever again as this is no way to resolve issues with either company

In Dallas for a visit with our son, who is a student at SMU. Great Uber ride to dinner, but return from dinner a nightmare. Had two Uber trips cancel and bill me for no show, while we were waiting and with no contact from driver. Will clearly contest no show charge - finally got home with an Uber direct "off the record" as she felt sorry for the problems we'd had. Am no longer the raving fan I was - and if it happens again will give uber up for Lyft or taxis

I reserved a ride to the airport. A name was even assigned so I thought I was set. 10 minutes before the scheduled pickup time.: the app showed there was no driver available. I had to drive myself and incur parking fees. Things probably the 3rd or 4th time this has happened. I will never use Uber again as they are unreliable. They cast me around 230 dollars with this stunt as I had to make a last minute change and drive myself and pay for parking for 8 days on a business trip. Just the worst company around. I will go back to using regular taxis.

BEWARE. I ubered a friend for 10 dollars. In the next few days I got 8 fraudulent charges equaling over 280 dollars (7 on the same day!) and my bank only caught one for $80.26 that is not listed because they denied it. They store your card info so now I have to get a new debit card and attach all my recurring automatic deposits to the new card while waiting for the fraud department to decide what to do and reimburse me. What a pain! They are so shady. I will never use them again. Not cool.

Horrendous company. Used in Italy and they charged me 35 euro for a 3 Mile journey, when the app said between 11-17euro. When I contacted them they just fobbed me off telling me I needed to contact the local taxi company, not sure why I should when u booked it through uber app, took no responsibility and kept replying to my complaint with the exact same email every time and just ignored my comments. Will never use again

Uber will,and should continue to face law suits until they learn how to conduct business in a manner that is safe for riders and do a proper accessment of drivers. The drivers whoo are good, are treated like crap.

The company sent me a message saying that a passenger accused me of being under the influence. Of course anyone who knows me knows this isn't true. I don't drink alcohol or use any drugs! The company put a block on my account and I couldn't access my money that I had made for the day. This is wrong! It's one thing to accuse someone of something but too block access to their money is totally unethical! I'm telling UBER and the entire world that UBER is a piece of garbage! It's no wonder they are so hated by their driver's. It's best not to let your money accumulate but instead to cash out when it gets up to $100.

Uber is very unfair to their drivers. They give good money rides to drivers of their liking. Very unfair company to work for.

Had to drive 26 miles for a delivery and once it was completed, the trip was removed from my earnings. Called support and they claim the trip does not exist. Only thing support said was call tomorrow. Please do not drive for Uber, please only use Doordarsh, grub hub, instacart or favor. Too many problems, steal your hard earn money amd terrible customer service

I drive for Uber. I also use the service. You will always come across some sort of trouble with them. Not reimbursing for rowdy messy passengers, over-priced surges and rides. I could go on to be honest and Im not even a negative guy. But it has gotten ridiculous. Lyft is not perfect but I am permanently for them and against Uber. Also, a buddy of mine was treated so unfairly by the Uber team when he had to pay a bunch of money to fix legitimate scratches on his caused by a drunk passenger and they said "this doesn't classify for something warranting reimbursement". And he was going through a very hard time financially at the time. So ridiculous. From a company that has so much and cannot give the rightful help to their hardworking driver that makes them so much money. It is absolutely inexcusable and I am down to send waves now until Uber feels it.

UBER charged my checking account debit card fraudulently. This caused a huge upset with the family and overdrew our checking account. We were harmed by this. You cannot reach UBER by phone or email. They are a fraudulent company. Their CEO needs to go back to IRAN along with his terrorist and fraudulent buddies. He doesn't belong in America! Do not do business with them. They will hack your credit card too!

Uber has a scam they are being allowed to get away with. I ordered a ride that was 86 miles. Omar from Egypt showed up and before I could fasten my safety belt he said "get out"! I thought he was kidding but he wasn't. I needed to get to my mother as she was sick. Omar said "it's too far" "Uber didn't tell me it was so far" which is a lie as everyone knows. Then he claimed "I just got out from the hospital"
So they charged me for his tip $8.70 and for a cancellation fee also.
Omar discriminated against me because of the way I was dressed and would have given him a huge tip but he thought I was poor and refused to give me the ride he showed up to do.
Use anything but Uber they are not honest or a respectable company.