business logo of Twitter

TwitterReviews 424

2.0

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Twitter?
grey star
grey star
grey star
grey star
grey star

Twitter Reviews Summary

The company, formerly known as Twitter, has garnered significant criticism regarding its customer service and platform management. Customers frequently report issues with account access, lack of responsive support, and perceived bias in content moderation. Many express frustration over automated responses and difficulty in resolving issues, leading to a sense of abandonment. Conversely, some users appreciate the platform's potential for engagement, although this sentiment is waning. Overall, the reputation is marred by concerns over ineffective customer service and a perceived decline in the quality of discourse, prompting many to consider alternative social media platforms.

This summary is generated by AI, based on text from customer reviews

service
101
value
97

We monitor reviews for authenticity

Texas
1 review
2 helpful votes
Follow Tweet H.
Unfollow Tweet H.
Share Review
Report Review

Besides the fact that my headline is true, they need to be investigated by the Federal Government and held to anti-discrimination standards.

Date of experience: March 11, 2019
Tennessee
30 reviews
56 helpful votes
Follow Brandon S.
Unfollow Brandon S.
Share Review
Report Review

I was banned for no reason on Twitter. I was banned because no one liked me and they allowed it. Twitter is a truly awful platform. It's too political and too toxic. People on twitter are abusive. Had a less than stellar experience with Twitter. Not recommended don't use Twitter.

Date of experience: February 25, 2019
Pennsylvania
1 review
5 helpful votes
Follow Thomas D.
Unfollow Thomas D.
Share Review
Report Review

Twitter operates on algorithms that are written by technology Neanderthals, leaving little in the way for users to offer feedback. As long as they're unable to accommodate frustrated users they'll be unlikely to see any growth in their user ceiling, assuring their internal revenue opportunities will be limited, as well as their stock price.

Furthermore, once President Trump leaves office, the surrounding politics that stimulates twittering interest will decline, making Twitter a declining investment vehicle & a stock shorting opportunity.

Date of experience: February 23, 2019
Australia
9 reviews
10 helpful votes
Follow Shaggy D.
Unfollow Shaggy D.
Share Review
Report Review

Just painful and annoying.

Haven't logged in to company account for 4-5 weeks and when logging in - my account has been suspended.
Great! Verify with a phone number
- enter company phone - not supported
- enter my mobile - already linked to another account (my personal account)

What the f*&k am I suppsed to do now?
FFS this website is run by f*&king buffoons...

Date of experience: February 13, 2019
Ohio
1 review
6 helpful votes
Follow john G.
Unfollow john G.
Share Review
Report Review

Junk site
February 11, 2019

Its a site you cant voice your opinion unless you are democrap. I will never use this site again. This site is junk and stupid. I am conservative and have values this site does not. Twitter i hope you go bankrupted. You wont get a cent of my money or have me again Thanks for nothing, I love guns, God and the bible.

Date of experience: February 11, 2019
France
7 reviews
8 helpful votes
Follow Tee S.
Unfollow Tee S.
Share Review
Report Review

Social Media Bullies
January 30, 2019

I became an avid user of Twitter for 4 years and thoroughly enjoyed my experience and met some new and interesting people along the way. My page was a lovely devoted and positive page. It was not politically driven. However over the years my account had been compromised on a few occasions. When this happened Twitter would ask me to type in my email address. I did so and was able to use my account. Recently a youtuber whom i subscribed to was falsely arrested and she attached a video footage. I - of course lent my support. Shortly after i received a notification from Twitter advising my account had been compromised from a user or someone not related to Twitter ( possibly the Tennessee Police or a celebrity. However recently my account was compromised again and a code was sent my email address which Microsoft refuse me to have access too. Twitter had been extremely unhelpful, just responded using re-generated emails. When i recieve a half decent one they referred me back to Microsoft who had been a $#*! at giving me back my hotmail account

Date of experience: January 30, 2019
Massachusetts
1 review
6 helpful votes
Follow Kristin M.
Unfollow Kristin M.
Share Review
Report Review

Liberal Rag
January 28, 2019

If you are Conservative don't waste you time twitter will silence you and Suspend you account for No reason permanently and when you try to find out why they just won't respond lie say you are a Bot when clearly you not just a Excuse to silence Us. I wanted to think it was just me but several of my friends accounts have been locked permanently as well I think it time for a class action law suit against these Forums

Date of experience: January 28, 2019
Japan
4 reviews
11 helpful votes
Follow Johnie W.
Unfollow Johnie W.
Share Review
Report Review

Twitter is fantastic!
December 25, 2018

I can no more imagine a world without Twitter!
The only way to make your voice heard to lots of people and hear them.

Date of experience: December 23, 2018
Texas
5 reviews
13 helpful votes
Follow Chris F.
Unfollow Chris F.
Share Review
Report Review

Account Suspended
December 22, 2018

For some reason, none given to me, this web-site suspended my account. I only went onto the site one time to read something & was suspended. Well, twitter can stick their site you know where. My use of E-Bay was also suspended because they said I committed fraud. Thats hard to do when you only buy & not sell, but I could care less. Several other accounts have also been suspended, ones that I never use. I don't need any of these accounts & I have suspended them!

Date of experience: December 22, 2018
Oregon
4 reviews
53 helpful votes
Follow Craig C.
Unfollow Craig C.
Share Review
Report Review

Twitter.com as well as facebook ban conservatives and let liberals say anything that they want. If you are a supporter of President Trump it gets much worse. I have made comments on both using the exact words of previous liberals commenting on the same subject and my comments are considered hate speech while liberals get a pass and can express themselves however they choose. Our FAKE NEWS media, la la land Hollywood buffons, and now social media is becoming a haven for liberal views and conservatives are locked out. Twitter and facebook both are trying to do away with free speech.

Date of experience: December 19, 2018
Maryland
1 review
8 helpful votes
Follow Tom F.
Unfollow Tom F.
Share Review
Report Review

Cant even use
December 9, 2018

My son tried 2 sign me up 4 twitter and after reading and following a couple minutes I was blocked 4 no reason! Said I cant unlock without phone number, im not giving those scumbags my number. Bad company!

Date of experience: December 9, 2018
Idaho
1 review
5 helpful votes
Follow Angel J.
Unfollow Angel J.
Share Review
Report Review

I simply posted a picture of my son in the service and was banned. I guess they are not military friendly. Very Horrible Anti American People. It makes me wonder where I am living.

Date of experience: November 20, 2018
Pennsylvania
1 review
4 helpful votes
Follow Steve K.
Unfollow Steve K.
Share Review
Report Review

Horse $#*!
October 17, 2018

The president of the United States can say whatever he wants on Twitter including putting down a woman's looks calling out people as Liars when he has no proof of that trying to start nuclear war and I get banned for life because I said Lindsey Graham needs to go lay on a fainting couch

Date of experience: October 17, 2018
Louisiana
11 reviews
66 helpful votes
Follow James S.
Unfollow James S.
Share Review
Report Review

Their most insidious method of censorship is the shadow ban. Basically you can tweet all you want, no one can see it. If I didn't have a lot of time and effort on the platform, I would dump it. Unless you are a decadent, depraved Marxist pervert, don't get started on twatter. You won't be welcomed and you can expect censorship.

Not breaking any rules and yet getting shadowbanned means they are censoring political content
Date of experience: October 9, 2018
New Jersey
1 review
3 helpful votes
Follow Bob B.
Unfollow Bob B.
Share Review
Report Review

Tried to log on one morning and found my iPhone app couldn't bring up my account. Tried various methods to reconnect over a few days with Twitter's roboHelp and finally came to the realization that I had better things to do. I will miss some of the sharp/funny/insightful posts. I won't miss the noise. Good riddance! Goodbye.

Date of experience: September 11, 2018
Chris A.
North Dakota
3 reviews
8 helpful votes
Follow Chris A.
Unfollow Chris A.
Share Review
Report Review

Ok i guess
September 8, 2018

i mean when you make an account it somehow just locks you out of your account and now makes your account suspended or locked for no reason and i think that should stop (and people should stop blocking or muting or harrassing others for no reason and just try and understand others) or etc..... just please make this app better

Date of experience: September 6, 2018
California
3 reviews
20 helpful votes
Follow Dood M.
Unfollow Dood M.
Share Review
Report Review

I made ONE perfectly legal comment against lesbians & they banned me INSTANTLY! =)) They beg 4 a phone number 2 'verify' me, like I even give a fuk! Twitter is run by RACISTS who want white nations destroyed. This is proven by how they only support 'free' speech if it is anti-white, etc.

Date of experience: September 2, 2018
Kenya
2 reviews
4 helpful votes
Follow Piper W.
Unfollow Piper W.
Share Review
Report Review

I wish twitter got a good COO like FB did so they can find ways to develop monetising strategies that can keep the company alive.

Date of experience: September 1, 2018
District of Columbia
1 review
4 helpful votes
Follow Zak A.
Unfollow Zak A.
Share Review
Report Review

The best!
August 16, 2018

So many opportunities become real with this amazing social network. I would like to Thank all who were working on this project!

Date of experience: August 16, 2018
Florida
76 reviews
124 helpful votes
Follow Emily B.
Unfollow Emily B.
Share Review
Report Review

Fun to use
August 8, 2018

Twitter isn't my 'go to' when I'm on social media but a lot of celebrities are on twitter so I follow them and that's about it. Twitter gets boring I guess.

Date of experience: August 8, 2018