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TwitterReviews 424

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Twitter Reviews Summary

The company, formerly known as Twitter, has garnered significant criticism regarding its customer service and platform management. Customers frequently report issues with account access, lack of responsive support, and perceived bias in content moderation. Many express frustration over automated responses and difficulty in resolving issues, leading to a sense of abandonment. Conversely, some users appreciate the platform's potential for engagement, although this sentiment is waning. Overall, the reputation is marred by concerns over ineffective customer service and a perceived decline in the quality of discourse, prompting many to consider alternative social media platforms.

This summary is generated by AI, based on text from customer reviews

service
101
value
97

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Virginia
12 reviews
105 helpful votes
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Typical SF CA ignorance
February 16, 2020

I got blocked for something I said, which was not right but if you are a conservative on any alt-liberal website you know there is automatically a fascist double standard, so who cares. So I'm not here to complain about that. Like PayPal and other low IQ SF web designers they have their one-size-fits-all ignorance. Twitter/PayPal/all you SF based websites, just because you have 4G complete coverage and are surgically attached to your cell phone doesn't mean everyone is. In fact there are whole groups of rural people who cannot sent or receive TEXTs. I cannot rectify my problems with the twits at Twitter or at PayPal ever, because I can't receive a text and there is NO email option! So I have just stopped using their services.

Date of experience: February 16, 2020
California
1 review
1 helpful vote
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OUST JACK, PLEASE?
January 2, 2020

UPDATED A BUSINESS PROFILE BIRTHDAY TO MATCH WITH THE CREATION AND IT LOCKED ME OUT, NOW THEY WANT A PASSPORT, KNOWING THESE TECH GURUS I DONT TRUST ITHEM WITH A THING... GO SELL SOMEONE ELSES INFORMATION!

Date of experience: January 2, 2020
Texas
5 reviews
23 helpful votes
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I am Bernie Sanders supporter and twitter has been monitoring my account since 2016. They undo likes and retweets of my favorite accounts, unfollow people I like, and follow people I don't like.

I'm still on twitter but feel it's important to point out the censorship. Twitter like all other social media platforms has been bought off by the establishment.

Date of experience: January 1, 2020
Utah
69 reviews
100 helpful votes
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I'm confused
December 19, 2019

Twitter really confuses me. I have had an account for many years now and still don't understand what it is all about. I finally gave up trying to figure them out and just post with hopes it will help.

Date of experience: December 18, 2019
California
2 reviews
10 helpful votes
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I've reported many accounts for making death threats and they don't get suspended, I called some lady a $#*! and I'm banned for life.

Date of experience: December 8, 2019
Ron S.
North Carolina
15 reviews
58 helpful votes
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Twitter won't allow me to delete my account because they locked it due to my replying to some of the hate speech that remains all over Twitter despite their rules, thus Twitter is currently storing and using my intellectual property against my will. If they can't keep the hate speech off of their website, they shouldn't lock my account when I respond appropriately. I've contacted Twitter about this matter many days ago, and they continue to use my intellectual property illegally. I think I need an attorney.

Date of experience: November 28, 2019
California
81 reviews
219 helpful votes
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Suspends without reason
October 30, 2019

I've wasted hundreds of dollars advertising to twitter and I've gotten suspended multiple times. I have reported numerous cases of harassment against myself and they are always ignored.

Date of experience: October 30, 2019
Idaho
1 review
3 helpful votes
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Twitter sucks and is biased
September 11, 2019

You permanently suspended my account with no explanation. Your accusations we're false. I suggest before you accuse price first

Date of experience: September 11, 2019
Egypt
2 reviews
1 helpful vote
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Time Killer
August 14, 2019

The Site They had invented I can spend Hours on it Without feeling... If You didn't try it You missed alot

Date of experience: August 14, 2019
Australia
5 reviews
19 helpful votes
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Bans people
August 8, 2019

Twitter banned me just for saying I hope Julian Assange rots in jail. It allows Trump to say much worse so I am lead to believe Jack and his company support Trump's nationalist views and go after no bodies who's followers don't even read their tweets.

Date of experience: August 8, 2019
Portugal
4 reviews
1 helpful vote
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I don't like their new interface. It is so uncomfotable! I don't understand the reason of such changes.

Date of experience: July 31, 2019
Nevada
1 review
8 helpful votes
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Twitter limits free speech of those with conservative values yet allows all kinds of horrible language from liberals, especially "celebrities." (See Bette Midler among others) Their government protections from lawsuits should be lifted to allow suits brought against them for limiting free speech. Their commitment to free speech was supposedly how they received these protections. I will be contacting my senators and congressmen (one of whom is chair of the communications committee) to see these protections removed.
You are obviously run by SJWs who have a little power yet need safe spaces.

Date of experience: July 12, 2019
France
2 reviews
4 helpful votes
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I had an account with Twitter for over 5 years. It was a beautiful somewhat tribute page and a fun loving page. During the years my account had been compromised on a number of accounts and Twitter had always notified me and ask to confirm my email address. Once done i was back online. This last time they sent a vertification to my email address which happened to be compromised during the same period. I had contacted Twitter who kept referring me back to my email provider. Fast forward a year on( just recently). After not having much joy with trying to get my account back, i decided to create another. Within a day it was deactivated by Twitter who request to have my telephone number. Which i provided ( 2days later). I recieved an instant message saying " unsupported number" when i contact them - i hear nothing. 6 days on. Still nothing.Not so much as an acknowledgement to my complaint. A thoughtless disgusting company but yet they have my number. They have little or no regard for the people who use their services and adhere to their policies. If there is no profit to be made from your data, they do not care.

Date of experience: July 6, 2019
Nepal
4 reviews
1 helpful vote
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Time Spenting
June 5, 2019

When i had much of time on holidays. I massively prefer twitter for my time to be spent happily. This social networking site is excellent.

Date of experience: June 4, 2019
Nigeria
3 reviews
1 helpful vote
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Twitter is a place to find the latest news and world events faster. Find popular people, hashtags and photos for any topic you can imagine.

Date of experience: June 3, 2019
Bangladesh
2 reviews
0 helpful votes
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Twitter is a good platform that's help you connect with friends and family by one tap. You can chat, like, comment by the app. It's very easily. Vote and share option in the apps.

Date of experience: May 8, 2019
Florida
1 review
1 helpful vote
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Support ruins the app
April 23, 2019

Worse support in history don't even expect to talk to a human or get any help. If you struggle with a locked account or worse most likely you will have to make a new account. But please don't even bother I've been dealing with twitter support giving me a hard time for 5 months now. Twitter use to be my favorite app but their support ruins entire thing.

Date of experience: April 23, 2019
Alaska
1 review
3 helpful votes
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Religious right
April 18, 2019

I was removed from twitter for calling Omar a whore which is clearly stated in my religion what she is. My rights are violated. The bible has 14 different verses that clearly states whore for marrying her brother which has been for eons and Ages prior to be exactly what I called her. Twitter is prejudice against Christians. I had called her a harlot prior that means whore stupid AI not catching the meaning argh disgusted with that chat prog. I stand firm on Peter's rock!

Date of experience: April 18, 2019
GB
1 review
8 helpful votes
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Twitter accused me of "racism, sexism homophobia, inciting violence and abusive behaviour" & permanently suspended my account.
This ban was later lifted after Twitter's "further review" whereupon I received an apology & my account was unsuspended but then resuspended only a couple of hours later with a new allegation of me "managing multiple accounts for abusive purposes."
Trying to making any form of human communication with Twitter's so-called 'Help Centre' is impossible as all you receive as a reply is an automated notification stating that my account is permanently suspended.

After months of arguing withTwitter's stupidity I have now given up with the whole idea of using Twitter.
They seem to be randomly suspending people's account by the bucket load & falsely accusing them of various violations of "Twitter rules."

I'd call it madness at it's fineness!

Date of experience: April 16, 2019
Kentucky
3 reviews
12 helpful votes
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Privacy Invaders
April 2, 2019

Twitter suspended my account. No warning. After a week, they said I had multiple accounts ( I didn't) and I was using them to spread abuse ( I never abused anyone! Unless a post critical of Israeli snipers killing unarmed Palestinians is abuse.) So I did some digging and found that Twitter drops cookies ( like other websites do) that are able to track EVERYWHERE you go! So they can see your Email if you use multiple addy's... they can see your FB page to get your real name if you are using an anonymous name on Twitter. It isn't to be able to serve you appropriate ads! It is to surveil you and make sure you were never a previously banned user! They had banned my previous account a year or so ago because I told someone to $#*! off... but when I complained that someone had said the EXACT THING TO ME... I was told to consider the context! *******@Jack... $#*! YOU!

Date of experience: April 2, 2019