I purchased a year plan for my son which cost me $600. Since they took my money, and then stop being available. The site always says maintenance in progress. I can't get anyone on the phone or on the email. DO NOT SIGN UP.
Overall, this website has allowed me to learn my topics at hand. As we all know, videos on YouTube go on to a certain point when helping us achieve the answers we need. However, TutorVista is a live tutor that will help solve and teach problems anytime and anywhere. Fantastic service! My review code from TutorVista: ALB474
Tutor will spend about 10 minutes just saying welcome and ask how you are. Then they deliberately wait 5 minutes before even trying to respond to any of your messages. This is purposely to waste your minutes, it even took a tutor 10 minutes to respond to a simple yes or no question. All these tutors from India are just greedy scammers. All the 5 star reviews posted here are FAKE.
Dear Tim, we apologize for your experience. We offer free demo session for 10 minutes just for students to understand how our service works. You will be connected to the best tutors once you sign up with us. We will ensure that the best tutors take demo session going forward. We request you to email our Customer Care team at care@tutorvista.com, our customer service representative will get in touch with you and help you by assigning expert tutors as per the requirement. Thanks, Tutorvista Customer Care
OK, so the tutors for some reason do spend too much time welcoming you to the site and making small talk, but they are knowledgeable, especially in beginner college physics.
They need to slow down a little on their fast handwriting and open their sessions a little earlier (when I was a member, you couldn't get a tutor until 2 p.m.). They do know how to help, which is the most important thing about their service.
Dear Hank, Thanks for sharing your valuable feedback, we have escalated the issue to our academic team and ensured that the tutors will not take much time just for the introduction. We apologize for not assigning a tutor as per your requirement. Our Physics, Chemistry, Biology, and English tutors are available from 2pm to 2am EST, Math tutors are available 24/7. Thanks, Tutorvista Customer Care
Before I began TutorVista, I was struggling with math. My teacher has a tendency to teach next grade material and totally ignore the curriculum. However, the concepts and ideas that didnt make any sense to me while sitting in the classroom, immediately made sense on an online whiteboard on TutorVista. They tutors provide thorough explanations while urging you participation so you can learn best. They dont just give you the answers, they show you how to approach the question. I would recommend this to anyone, struggling especially with Math. What a lifesaver!
Dear Preet, thank you for sharing your feedback. We are glad that our tutors were able to help you to achieve the academic goals. Thanks, TutorVista Customer Care
Watch out when you go to pay for the tutoring. They say probably in very small writing that you have to use your hrs up with in a month or you have to subscribe for more hrs. I for some reason did not even see that you have to use all your hrs within a month otherwise i would have! I believe they ripped me off because i cant even go back in the site unless i subscribe for more hrs! Stay away from this site not professional at all! 0 stars!
-Network error occurred multiple times causing me to lose time
-Tutor took 5-10 minutes just to answer a simple yes or no question
-Ripped me off, said my account expired even though I had over 100 minutes and a 500 credit on my account
Dear Emily, we apologize for your inconvenience, we have escalated your complaint to the concern team and we are working on it to resolve the issue. We request you to email our Customer Care team at care@tutorvista.com, our customer service representative will get in touch with you and help you further. Thanks, TutorVista Customer Care
My daughter was struggling with her class in Algebra I and II. I paid TutorVista for a 3 months. She was okay with them for the first month and then she was told that their website will be upgraded and there will be no connection while they will be doing the upgrade. They sent me an email that since it will take them time that they instead reimburse me like $250.00, back to my account. They never re-instate the amount they owe me. Is this not cheating for heaven sake on their clients? I will leave it for all of you to see my frustration with them. Good luck.
TutorVista is a great service. I use it for college tutoring. It has saved me money, I have learned a lot, and I have met some of the very professional staff. I highly recommend this service over competitors, because you, again, will save funds and experience a difference.
EAG435
Dear Reid, thank you for liking our service. We strive to make learning easy and affordable for everyone, we hope our tutors were able to help you with your academic goals. Thanks, TutorVista Customer Care
Firstly, I spent $119.00 for 15 hours and used less than 2. I then found out that whatever you purchase needs to be used in a 30 day period or it will expire. Essentially, I've been told there is nothing they can do to help me with extending time or refunding money... zip, zilch, nada... you're screwed.
The tutor was unwilling to meet our tutoring needs which I specifically repeated time and again with this sales rep. I had to finally threaten the tutor that I was simply going to ask for my money back if they would not deliver and the tutor complied. However, with each question in the exercise that I had uploaded, the tutor need 3-5 minutes per question to review before helping us. That is why the lesson took 2 hours.
Very disappointed in this program. I was incredibly hopeful that this would not have been the outcome. I would highly recommend making sure that you know THAT YOU WILL NOT GET A REFUND FOR TIME NOT USED.
Dear Rocky, we apologize for the inconvenience. We request you to email our Customer Care team at care@tutorvista.com with the registered email address, our customer service representative will get in touch with you and help you by resolving the issue. Thanks, TutorVista Customer Care
Buyer Beware! Purchased a One-Time Tutoring session only to be charged for renewals I did not purchase. Total $220. My time on the customer service sight was 1 hour and results where. "am sorry but we follow a strict no-refund policy"
I would give this zero starts if i could. They didn't know how to answer a basic calculus problem and took over 20 minutes trying to figure it out. They also charged my card automatically without my consent for renewal of service. Horrible site doesn't help at all. It is a borderline scam. Stay away!
Avoid this web site! I found errors on nearly every page I examined. Some of the content is stolen from other web sites (including mine). This company should be shut down and forced to pay retribution for these thefts.
"Hi Steve, we understand your concern. We request you to share some of our content page urls where you found errors. You can email them to care@tutorvista.com. If the errors are found true, our team of dedicated content experts will make sure to do a double check on the content (quality & plagiarism) before releasing them onto the internet. Thank You."
Tutorvista offers suitable online sessions for different subjects starting from Math to English. Each session is scheduled with the experienced virtual tutor. I experienced some sessions and improved my exam preparation.
Dear Neha, we appreciate your feedback. We hope we are able to help you with your academic goals. Thanks, TutorVista Care Team
Unlimited is actually 30 hours ("oh but you can do as many partial sessions as you want until you hit 30 hours, so that is why it is unlimited".) That was their excuse. The tutors are extremely slow. Often times they would check out for five minutes at a time. Also, half the questions I had, they actually got wrong. This happened over ten times. They will also allow you to schedule a session, only to not honor the scheduling and tell you to check back later. Overall, I'd say that if you can find a few good tutors on there, keep requesting them and you will be fine. Some of them are very helpful
Dear Brian, we apologise for your experience. One of our Relationship Exec. Would be happy to speak to you, better understand your expectation about session limit and then add a few tutors to the preferred tutor list. You can then work with these dedicated tutors. Please feel free to send us an email to care@tutorvista.com. Thanks.
The chat guys take forever to get to your question and before they even start tutoring, they talk about fees, despite them starting off by saying that they're free...
Dear Vaibs, we apologize for your experience. We offer free demo session for 10 minutes just for students to understand how our service works. You will be connected to the best tutors once you sign up with us. We will ensure that the best tutors take demo session going forward. Thanks, Tutorvista Customer Care
Most of the tutors are horrible... it is rare that my daughter finds a good one and when she finally does, they freeze up or get knocked offline... the best part? The scheduling system to try to get the rare "good one" back, doesn't work! Expect to get less than half of what you pay for. Customer service is horrible too. They push you and tell you you have 5 minutes to use their promotions. They also say they will credit wasted time but they do not. And don't give them your phone number because they will call and harass...
Dear G K, we apologize for your experience. We have escalated your feedback to the concern team and we will esure the issue will not be repeated in future. Please send us an email to care@tutorvista.com with your login id so that our customer service representative will get in touch with you and help you by resolving your issue. Thanks, TutorVista Customer Care
Terrible customer service. They have no clue on how to take feedback.
I have been complaining that I signed up for a voice tutoring session, but I keep getting a chat only session. Even after repeated reassurances from the folks who answer my call nothing seems to happen when the time comes to execution. Total disconnect between what you buy and what you get.
Dear Vinu, we apologize for your inconvenience, we have escalated your complaint to the concern team and we are working on it to resolve the issue. Our customer service manager will call you on the registered number and help Ayush to take further sessions with audio tutor. Thanks, Tutorvista Customer Care
I have been using TutorVista for about two months. So, far I would rate this online tutoring average. Sometimes the tutor does not know how to solve the problem and if you tell them the answer key, and they got a different answer they will say "double check the answer with your teacher." Also, if you were already scheduled a session, the tutor did not show up. That happened to me more than three times. Overall, it is an ok online tutoring.
Dear Ida, we apologize for your experience. We request you to please send us an email to care@tutorvista.com with your login id so that our customer service representative will get in touch with you and help you by resolving your issue. Thanks, TutorVista Customer Care
This tutoring site has helped me with all of my organic chemistry topics! It's great that I can go here whenever I'm struggling and have a tutor guide me through and explain things in greater detail. My grade is improving from th extra tutoring as well. This is an amazing site!
Dear Mariah, thank you for your valuable feedback. We are glad to hear that our tutors were able to assist you in Organic Chemistry, which helped you to reach your academic goals. All the best for your future, have a great year ahead. Thanks, TutorVista Customer Care
Answer: Yes, I paid $350.00 for a three months period. Here was my online chat with one of their colleague. Welcome to TUTORVISTA Type your question in chat window below. Acad Coordinator [AC] says: 02:23:08 PM Welcome to the world's leading online tutoring institution. 02:23:10 PM Hello, I am your Academic Counselor and will help you. May I please know your name? Guest 74206351 [G] says: 02:23:53 PM Yesterday, I talked with Ethan. He wanted me to give him a call. Will he be available? Acad Coordinator [AC] says: 02:23:56 PM Which grade and subject are you looking for help in? Guest 74206351 [G] says: 02:25:09 PM 9th grader on algebra I, Biology, English. Acad Coordinator [AC] says: 02:25:13 PM Do you need homework help? Or are you preparing for a test? Guest 74206351 [G] says: 02:25:41 PM Homework and assignments including tests. [ Acad Coordinator is Typing...] Acad Coordinator [AC] says: 02:25:48 PM Okay 02:25:56 PM I will help you on that 02:26:02 PM I think he is not available today 02:26:11 PM Is there a phone number where I can call you now? Guest 74206351 [G] says: 02:26:24 PM He said that he will. Acad Coordinator [AC] says: 02:26:37 PM Is this your number - 5714800724? Guest 74206351 [G] says: 02:26:54 PM Yes. Acad Coordinator [AC] says: 02:27:07 PM May I call you now and help you? 02:27:34 PM If that is okay? Guest 74206351 [G] says: 02:27:46 PM Tell me when Ethan be available Acad Coordinator [AC] says: 02:28:14 PM He was supposed to be there, but have not come yet. 02:28:32 PM I think he wont be available today 02:28:42 PM He has informed me about your call. 02:28:49 PM That's how I have your number 02:29:49 PM He has told me to suggest you some best deal to subscribe. Guest 74206351 [G] says: 02:30:00 PM Ok, that's fine. Can we do it online? Acad Coordinator [AC] says: 02:30:05 PM Yes 02:30:17 PM Let me explain about the tutoring plans that we have. 02:30:35 PM Are you looking for regular help in these subjects? 02:30:59 PM I mean, in algebra I, Biology, English? Guest 74206351 [G] says: 02:31:02 PM Follow me on the buy now. Acad Coordinator [AC] says: 02:31:24 PM Okay, I will give you a Promo code to get the discount. 02:31:34 PM May I know which plan you would like to start with? 02:33:42 PM You will get the 90 hours plan at a discounted price of $264.00 02:33:56
TutorVista has a rating of 3.1 stars from 275 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TutorVista most frequently mention high school, good tutors and unique code. TutorVista ranks 459th among Tutor sites.
Dear Albert, thank you for sharing your wonderful experience with our tutors, we will continue to provide quality tutoring to improve your grades. Thanks, TutorVista Customer Care