My Turtle StoreReviews 84

STOP! DONT PURCHASE FROM THESE PEOPLE! U RECEIVED A SICK TURTLE WITH A LUMP & DOES NOT EAT CORRECTLY & I CANNOT GET E RESPONSE FROM THESE PEOPLE CONCERNING THIS ISSUE. I PAID EXTRA $$ FOR SHIPPING IT MORE COMFORTABLE WITH FOOD & WATER & IT COULDNT GET TO EITHER ONE OF THEM. THE HEAT PAD WAS N A ENVELOPE UNDER A CONTAINER FILLED WITH COTTON. THEY WERE SUPPOSE TO CALL & THE DELIVERY WAS SET UP FOR A SIGNATURE & THAT NEVER HAPPENED SO MY TURTLE WAS N THE HEAT FOR HOURS & I HATED THAT! THEY DO NOT CARE OF THE CONDITION OF THESE TURLTES & IT SHOWS WHEN THEY ARRIVE & WE ARE THE ONES LEFT TO PAT TO TREAT THESE POOR LITTLE CREATURES THAT NEED DESPARTE HELP! THEY WILL NOT CARE TO CONTACT YOU WI
TH AN ISSUE. SO THINK VERY HARD BEFORE U ORDER SICK,UNHEALTHY, NEGLECTED TURTLES!
SINCERELY,
TONYA GARMAN

They mailed me out Dead Turtles. They were in a container filled with cotton, no air holes what so ever. They sent food in a separate container. DO NOT PURCHASE FROM THIS STORE. They are a scam and will send you dead turtles. My poor grandkids opened up dead turtles. Had to have a funeral for them right away. BAD BUSINESS. No way of knowing if they were even alive when they mailed them out. I speng over 70 for two dead turtles. They hold no accountability. Saying no refunds or returns. Of course not, who wants a dead turtle back. Bad Bad business

I ordered 3 baby turtles. They took almost 3 days to get to me once shipped even though I paid for overnight shipping. They did not label the box with UPS as live animals. They told me to keep the dead turtles and do not dispose of, then after 3 days wanted me to take the turtles out of the container and take more pics of them on a piece of paper with my name and order number. I refused to remove the smelly animals and stomach doing that so they refused to give me my money back. They also have a phone number listed on their site and email. If you call is a life insurance scam. *******186.

I bought a turtle, it arrived with both legs deformed, a huge lump in neck and cracked shell. We ended up realizing the turtle was blind and would not swim, it would just float in the water. Tried to contact customer service for month now, no response.

When I read the reviews I was scared but my little girl got her turtle healthy and alive so I am so happy

I purchased two hatchling. One arrived fine and the other was a little lethargic and ended up passing away after 4 days. They have a 7 day health guarantee. I reached out and started the return process, it was easy. I submitted photos and it was approved and i received a store credit within hours. Since I bought one male and one female I didn't know which I still had so I emailed them and they responded quickly and let me know what I had so I knew what sex to reorder. Good customer service!

It has been 3 years now since I was gifted my turtle Leo from my grandma for making excellent grades in school. My eastern musk turtle arrived quickly and safely but it is nessesary for you the buyer to take these steps I am about to list, instead of just ordering without a care. Firstly, you need to access where your shipping location is, myturtlestore is based in FL, which is something I for one looked up and would assume you should have too but based on the reviews I guarantee you that the people who ordered were farther than a few states, or more from Florida leading to major shipping issues that could cause the turtles death. Second and lastly, do not skip out on the accessories used to ship the turtles buy all of them! My only con with my turtle story is that they were shipped in what seemed like animal bedding, such as for a rabbit, which I also own. I would 100% recommend my turtle store only if you follow these guidelines, please do not order from here if you are not in the southern side of the United States close to Florida (I'm in GA so no issues). We need to take the time to do research on these investments before we make drastic purchases. Thank you. Here's a photo attached of my turtle Leo.

All 4 turtles died within days
Avoid this place
No response and poor customer service
I can't believe I wasted the money on them

I received 3 turtles by UPS. They arrived quickly and were in excellent health. The price has dropped a bit for some reason and this breed is much more reasonably priced. I recommend this business.

I have ordered several times from here. The turtles always arrive on time and healthy. They are always packed well to avoid stress on them and a ample supply of food was enclosed with them.

I ordered this baby despite all the bad reviews and I wanna say I was so pleased.it arrived quickly and packaged well and with instructions on care. I will definitely order again.

I paid for express delivery. It took them 3 days to receive my turtles. When they showed up they were both dead. I emailed the company and show them the turtles and they have yet to respond to me. This was 2 weeks ago. Maybe three

Overnight delivery took almost 3 days, baby turtle was dead in container on arrival. Box was poorly labeled. I started the return process on their website and never got a response.
I've read reviews on other rating sites and see a lot of the same complaint.
Picture my son waiting for the arrival of his new pet and seeing it lifeless in the container, thinking we're just trying to revive it but I knew it was dead. It had begun to smell already. They tell you it's just hibernating so we kept the dead turtle on the counter for hour checking and rechecking it. My son was devastated.

This company sent a dead turtle I did exactly what they wanted word from word and still nothing. They ripped me off for 120 dollars. It's a scam and doesn't matter if a few people got alive animals it's just not right!

I ordered an albino red eared slider over $300 and they screwed me for it. Tried to get it back for three years and gave up. One $#*!ed up store.

My turtle arrived dead. When I asked for my money back they replied and said send a picture, which I did. They then blocked me from their website. I had to escalate in paypal. Still awaiting resolution.

We bought our two turtles (Baby Cumberland Slider and Yellow-Bellied Slider Turtle) Tuesday. They arrived in 3 days which was pretty quick! They were in great condition and nice box packaging. They even gave us two free food samples for the turtles!

Paid for 3 heat packs and hydro. It is winter. She came with 1 heat pack frozen solid. She was barely alive! Tried to nurse back to health and died. 5 messages and 3 emails asking for refund with no response. Unacceptable! Also nothing on box saying live animal. UPS left without signature. Needs negative stars! Had to put 1.

The experience just gets worst just when you think it can't be any worse. I place my order on a Sunday ( Saturday night after midnight) expecting the delivery to be sent on Monday and should arrive on Tuesday. Sunday noon I had change of heart and decided to change the musk to a painted turtle. So send a message through the website and an email to enforce before they send it out. No response so messaged again. Tried the next morning still no response. So I think this is terrible then I excepted the fact that they aren't responding so I'll get what I ordered at first. Once I got the delivery (Tuesday), I was shocked to see how dead and dried the turtle was. I own another turtle that I grew from hatchling and I know for a fact that the turtle was dead when they packed it. Tried to reach out to them, no luck :(