My Turtle Store

I'm not really understanding all the negative reviews. Ordering was a breeze, everything was explained well during the process. I got an e-mail the next day stating that they would not ship my two hatchling RES until Monday since it was so close to the weekend. I received tracking information the day after which stated that my items were already shipped but wouldn't receive until Monday. I was concerned because that would mean my live turtles were in a box for five days so I reached out via their Facebook page. I got a response almost immediately letting me know that my other items had shipped but the hatchlings would ship on Monday as I had been notified. They arrived on the intended date, the heat pack I had purchased still very warm and two very active hatchling RES. I am very pleased with my purchase and look forward to future purchases.

I bought a hatchling Mush and a hatchling Mud Turtle from MyTurtlestore.com. Both arrived healthy in a few days. I've had the a week and their both thriving and eating well. I would definitely buy more turtles from MyTurtlestore.com

I went online to get my girlfriend a baby turtle for her birthday, and I didn't want to go to petco and get a grown adult turtle I wanted her to grow with it, so I went looking online came across my turtle store and just immediately saw the turtle I wanted and purchased it. Upon me buying the turtle I didn't think to check reviews and when I did I seen horrible things that I wouldn't want to witness my self and also the fact they didn't give a refund left me like I hope I didn't just purchase a turtle that isn't healthy, upon the arrival they contacted me and ask me to add cooking packs and I was a little bit more confident the turtle would be on long story short she's her and healthy and eating the first day home I don't usually write reviews but I wanted to spread some good input for the other future animal owners overall satisfied and I'd buy again thanks a lot!

I received my order in 6 days paying still paying the $40+ for next day shipment one of my turtles came extremely sick would not even move I had to keep monitoring the little guy it's sad how a company with a following can do suck a think to such a beautiful animals what a shame and what a horrible experience this company is a scam and only in it for the money they mass produce sick and unhealthy animals and lie about where they keep them these animals are being mistreated and not getting the proper care please someone stop this company this is such a sick place I feel bad for the animals that have to live there on a daily basis

I ordered a baby musk for my daughter and it was barely alive when it arrived. I did everything that I was suppose to as advised on their website and needless to say that the baby did not survive. I have sent countless emails and no response whatsoever. I purchase fish and aquatic animals online all of the time and this is by far the worst experience I have ever had. Do no or make the same mistake I did and find someone who actually cares about their customers and their turtles.

I will never order from this company again. Been waiting almost a week for my turtles to get shipped. Emailed this company 4 times, with no response at all. They told me it would ship in 2 days that was a lie

Turtle arrived dead on arrival, and they issued me a store credit. When I ordered another turtle with the store credit they charge my card anyway and charge for an extra heating pack as well as next day shipping but it came second day shipping with one heating pack anyway. I had to bribe UPS to meet me at the airport in order to ensure that the turtle got to me as soon as possible.

They were uncooperative in returning my money without store credit so I had to go through PayPal to file a dispute, and they said they would send me my money back if I sent them the dead turtle from a month ago. To me this is mockery and extremely unreasonable. PayPal has chosen to accept their unreasonable request, And now I am basically screwed with getting my money back. These guys are scammers at their best. Do not give them your money you will not get it back if you were disappointed. 100% scam

I ordered 2 baby turtles for my daughter who was very excited about her new pets last month. I paid extra for the cool pacs so they would be comfortable on their trip.
One of them was dead and smelling bad when they arrived, and the other was lethargic and died within 24 hours. I tried to call when we got them, and was unable to contact them. I contacted them online and received an email telling me to send them back the dead stinking turtles, which by this time we had already buried them. Do not order anything from this company

I bought a red foot tortoise from this company. When I got it the eyes were always closed, listless and didn't eat. I did everything I could to keep it alive but sadly it died. Heartbreaking. I ordered a russian tortoise from another company and she is awesome! Healthy and thriving! Do your research. Check reviews before purchase. Lesson learned.

STOP! DONT PURCHASE FROM THESE PEOPLE! U RECEIVED A SICK TURTLE WITH A LUMP & DOES NOT EAT CORRECTLY & I CANNOT GET E RESPONSE FROM THESE PEOPLE CONCERNING THIS ISSUE. I PAID EXTRA $$ FOR SHIPPING IT MORE COMFORTABLE WITH FOOD & WATER & IT COULDNT GET TO EITHER ONE OF THEM. THE HEAT PAD WAS N A ENVELOPE UNDER A CONTAINER FILLED WITH COTTON. THEY WERE SUPPOSE TO CALL & THE DELIVERY WAS SET UP FOR A SIGNATURE & THAT NEVER HAPPENED SO MY TURTLE WAS N THE HEAT FOR HOURS & I HATED THAT! THEY DO NOT CARE OF THE CONDITION OF THESE TURLTES & IT SHOWS WHEN THEY ARRIVE & WE ARE THE ONES LEFT TO PAT TO TREAT THESE POOR LITTLE CREATURES THAT NEED DESPARTE HELP! THEY WILL NOT CARE TO CONTACT YOU WI
TH AN ISSUE. SO THINK VERY HARD BEFORE U ORDER SICK,UNHEALTHY, NEGLECTED TURTLES!
SINCERELY,
TONYA GARMAN

Wish i would have read these reviews prior to our purchase of a dead turtle. As other reviews stated, very difficult to get a response. I'll be contacting BBB tomorrow to file a complaint. Paid extra for Cooling pack, food, and expedited shipping from an address 2 hrs away. If they couldn't pull that off, there's not much of a future for them.
P.S. - Don't have your daughter wait all day for UPS, major disappointment to say the least.

Really Wish i would have read these reviews prior to our purchase of a very expensive dead turtle. As other reviews stated, very difficult to get a response, or in my case no response. I've contacted via email, phone, and the hard to find form with no response. I'll be contacting BBB tomorrow to file a complaint. Paid extra for Cooling pack, food, and expedited shipping. P.S. - Don't have your son wait all day for UPS, major disappointment to say the least.

I ordered a baby pink belly sideneck and paid extra for cool packs and the best shipping options. She came to us dead. I am now out $122 and nobody will answer the phone or emails. We've called hundreds of times and sent many emails to try to make this right but we just get ignored every single time. I don't know much about how they care for the animals there, but from how I received my turtle and how they won't do anything about my money, I would call them animal abusers and theives!