I ordered a baby pink belly sideneck and paid extra for cool packs and the best shipping options. She came to us dead. I am now out $122 and nobody will answer the phone or emails. We've called hundreds of times and sent many emails to try to make this right but we just get ignored every single time. I don't know much about how they care for the animals there, but from how I received my turtle and how they won't do anything about my money, I would call them animal abusers and theives!