My Turtle Store

I purchased 2 turtles for my daughter, And on died less than a month after having her. We could tell she was sick cause her shell was discolored & she slept all the time. I feel really bad that we couldn't save her, please beware of this company I'm not sure as too why they deliver sick turtles!

I purchased a few turtles and all, but one died within 1-2 weeks. Turtles came stuffed in airtight plastic containers and smothered in some kind of material so turtles couldn't even move. They did respond to my emails and provided store credit though so that is good.

I ordered 3 turtles from the site. Later after my order I found the not so good reviews of the company. I expected the worst. But everything went fine. I could track the shipping and they arrived well and are happy turtles now. I would have given 5 stars but the way the turtles are packed and shipped just rubbed me the wrong way. It doesn't look very animal friendly to me... but that's me.

I ordered a river cooter almost a month ago and my order has been marked awaiting shipping for too long. I would like to cancel my order but their is no option. I've been trying to contact them and they have not been answering. Wish i could give zero stars. I would like a refund thank you very much.

I ordered 4 hatchlings, 3 days later they tell me I needed heat packs, mind you it was in the 60s all week. There phone number is odd, it asks for your phone number then asks for your pin. Im like wtf. So I played email tag for a week this dB named Robert. To no avail they haven't refunded my money. Beware this is a scam

I ordered a turtle. Selected one of them provided shipping options, they emailed me
Next day and said I needed to upgrade my shipping foe the order to ship. I did not want to pay the extra (shipping was more than the actual turtle). So I canceled. They charged me an $8 cancelation fee! Literally a scam! Why would they offer you shipping option they were not suitable for your order! I'll tell you why. Because they want to take your money and not send you anything… low life's.

I ordered they reached out to me and said if I wanted to expedite my order I needed to pay more, so I did and never heard from them again and never got my order. I emailed over and over never got a response back. It's been like five or six months!

I ordered juvnile turtles from them before and had good luck. Those two are very healthy. Two juvenile mud but they were mismarked! They are actually musk turtles! I dont mind that part! I ordered a baby musk turtle and she was sick the whole week she was alive! She is now dead by the way...I wont order again

I ordered three turtles and within ten days all three of them were dead. I called the company and they told me that it had to be seven days for a refund. It seems weird that they die at 10 days. You guys are horrible.
I am calling the better business bureau. This place sucks.
They should not be allowed to do any business at all.
*******@aol.com. Just so the turtle store can read this and verify my orders.
You guys are true ripoffs. Most people buy turtles for their kids. To have to explain to a chid that the turtle died is horrible. You should be ashamed of yourself.
E. Mazzeo

This company only cares about money. You have to pay extra for your reptile to be shipped with a hydration pack AND FOR A HEAT PACK.
How little do you have to care about the animal to charge $3 to potentially save its life?
Don't order from these guys, there are plenty of passionate breeders out there.

I helped my son order two turtles from this place. The first was DOA. Received a credit for it and reordered. Three days later, the second died. Cancelled the order because we didn't want more of the same heartache of -dead turtles. To this day - a full TWO MONTHS, six phone calls, 4 emails later - NO REFUND. Every time I talk with someone, they look into it, say they see the issue and are going to put it through for a refund. Every time NOTHING HAPPENS. Beyond ridiculous both with the health of the animals and the lack of refund and response. We have ZERO turtles and are out more than $100. How is it possible this place operates like this?

I bought a baby turtle from this site super excited to have a new baby. Well the 1st arrived dead. 2nd died the day after I received it. 3rd died the day after I received it. I am beyond pissed. Had to demand an actual refund and am now blocked from even using the site (not like I wanted to use it anyways) absolutely ridiculous and horrible to their animals obviously.