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TumbleDeal Reviews Summary
Tumble Deal has garnered a largely positive reputation among customers, who frequently praise the quality of products, competitive pricing, and an engaging shopping experience. Many users appreciate the attentive and friendly customer service, highlighting quick responses and effective problem resolution. However, concerns arise regarding shipping delays and occasional issues with returns, which some customers find frustrating. Despite these drawbacks, the overall sentiment leans towards satisfaction, with numerous repeat customers eager to recommend the site. The company’s approach to customer care appears genuine, fostering loyalty and encouraging word-of-mouth promotion.
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I placed an order with tumble deals and as soon as they received information the item I ordered wasn't in stock tumble deals informed me immediately.
I was shipped the incorrect items but contacted customer support and they rectified the situation as soon as possible.
I have had nothing but easy and quick help from customer service. I got the wrong color purse - quickly heard back that they would be getting back to me about returning. I didn't get the one email I needed, but an email was sent to say it had been sent and # to call if I hadn't. This time by phone. Still great and quick results. I haven't received what I bought yet, but I have ever confidence it will be equally satisfactory.
Got a couple of great deals and all and all a fun experience. Once your acct. Is set up it is easy to make your purchases 1. 2. 3 done.
I am having financial difficulties due to my sons recent diagnosis of cancer and they understood. First rate experience
I placed an order for a Rhodium Plated Silver and White Swarovski Elements Round-cut Tennis Bracelet on 4/7/15. This particular bracelet was part of a silver jewelry event and the bracelet was pictured showing that it was silver.
When I received the bracelet on 4/17/15, it was gold tone, not silver as depicted on-line when I ordered it. I would not have ordered the bracelet had it been gold tone. I preferred to have the bracelet replaced with what was depicted online, but if a silver tone bracelet of the same quality or better was not available, I wanted to return the bracelet, at no cost to me, for a full refund.
I received an Email response within 24 hours from when I submitted the comments above via TumbleDeal's online Customer Support, even though it was the weekend and the Customer Support phone recording said the office was closed. I hope that TumbleDeall will be able to exchange the item for the one depicted online. If not, I expect to receive a full refund.
I had an initial question but figured it out as soon as I sent the inquiry. However, I had an additional question and not only did I get a quick response, it was a great answer that I had concerns about since this was my first time ordering. The responder was very kind and courteous, which made my experience even better and I will be returning to shop on this site.
I ordered earrings that were silver and had so called crystals. They arrived broken and the hook that goes in your ear was just stuck on the end of the earring and looked cheap! The material that it was made of looked like something out of a box of cracker jacks. If I would of seen these in the 99 cent store I would of laughed!
I can't believe they have the nerve to sell such junk. I will never go on that site again.
$15 for nothing!
We are so sorry that your earrings arrived this way, Carol. Product quality is very important to us at Tumble Deal, and we'd like the opportunity to resolve this issue. We see that you haven't contacted our support team regarding this yet. One of our reps will be reaching out to you shortly to work out a resolution. Again, we apologize for the inconvenience. Thank you for taking the time to report this to us.
Due to some sort of mix up when checking out of a freeze price I had won, I received two and was charged for two, of the item. I wanted only one. When I explained the situation to the service representative, he got back to me pretty quickly with a solution. I would be emailed a return label so I could mail back the extra, unwanted, item at no cost to me since it was not my error.
This is rather personal and involves someone else. Excuse me for not wanting to invade a privacy issue.
From beginning to end of transaction no problem at all.
I spoke to Ms. London, and she handled my complained professionally! Thank you and with her help I was able to track my missing package at the post office!
I won a few items and love them. They truly have great quality items. I'm more than pleased.
Took care of changing my address and re-shipping when I'd given the wrong address to my office. No hassle at all. Can't wait to get my earrings!
Very quick turnaround of a request to return an item.
I had to make my first exchange after purchasing several items on Tumble Deal. I was nervous because many discount websites make it almost impossible to return or exchange an item. I was VERY pleasantly surprised by how simple and easy it was to initiate an exchange through Tumble Deal. They responded very quickly and were able to assist me with my exchange so that it went smoothly.
My shopping experience with TumbleDeal has been awesome. With affordable prices, I was able to purchase many items that I otherwise could not afford to purchase. These products are attention getters. They also, appear to made of high quality materials.
Ordered a purse based on picture on website. Metallic accents appeared to be silver but in reality are bright brass - very cheap looking. No refund on purses - store credit was offered to me as an exception to a their "all purse sales are final" policy. Not interested in future purchases with a store having such a rigid return/refund policy.
From the business
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We apologize again for the inconvenience, Michelle. We hope that we were able to assist with a satisfactory resolution. Please don't hesitate to contact us at support@TumbleDeal.com if you need help with anything else!