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TumbleDeal Reviews Summary
Tumble Deal has garnered a largely positive reputation among customers, who frequently praise the quality of products, competitive pricing, and an engaging shopping experience. Many users appreciate the attentive and friendly customer service, highlighting quick responses and effective problem resolution. However, concerns arise regarding shipping delays and occasional issues with returns, which some customers find frustrating. Despite these drawbacks, the overall sentiment leans towards satisfaction, with numerous repeat customers eager to recommend the site. The company’s approach to customer care appears genuine, fostering loyalty and encouraging word-of-mouth promotion.
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Enjoy visited this website look forward to buying more stuff
Good deal, customer service was great and extremely helpful! Orders were exactly as described and arrived.
I had several items sent to me---but--- they where said to have been delivered to my mail box and front door... long - short I never got the packages. The rep who helped me got the paper work needed for claim to me very quickly. I was pleased with this. Thank you... we'll see how it turns out though...
I got wind of this website and decided to look at reviews before I try it. All the 4 or 5 star ratings are about customer service being friendly and responsive to issues about returns..., but no rave review about the items themselves. It seems people are returning items back and if they are refunded, they are jumping for joy. Why shop somewhere (or anywhere) if you are going to return it? It's not like it's a electronic device that stops working. THAT I can understand returning but not a freakin handbag or necklace. I got some advice. Try walking into a retail store to shop.
I think this site is a total sham- you basically can return NOTHING. I ordered perfume- it was clearly used before. Box was filthy- clear plastic sticker that seals the lid had been sliced open, not to mentioned the perfume smelled NOTHING like it does in the store- clearly a knock off. Site is a total rip off. Don't bother with it.
It is a pleasure to work with people that provide this level of service. Thanks and feel very comfortable contacting you in the future, if needed.
Good deal, customer service is great, item was exactly as described and arrived quickly!
I am a new customer and needed to return my first purchase. I sent an email to customer support to explain reason for return and to obtain return instructions.
Customer support responded immediately and went above and beyond to resolve my issue. I appreciate the professional and courteous manner your company deals with your customers.
I ordered a ring but didn't see a size. When I paid for it I noticed that it said size 8 and I need a size 9. So I immediately wrote to TumbleDeal support and got an answer back so fast, it was amazing. They will cancel my order and give me a refund. That's the best support one could ever ask for... thanks so much!
It was so fun! I'll definitely purchase again! It's a great way to get nice things that are affordable!
We're so happy to hear that, Mary! If you get a chance, please reach out to us at support@TumbleDeal.com and let us know if there is anything we can do to make your experience 5 stars instead of 3. Happy tumbling, Mary!
The response to my on line chat was especially exceptional customer service. She was very friendly, helpful and most understanding. Which made my situation much easier to correct. I am very pleased to make my shopping so much easier with a chance to make it my price, I thank u for that. The turn around time for receiving product is also exceptional. It makes my shopping with your company a wonderful experience. Thank you.
WAS NICE TO BE ABLE TO FIND AN ANSWER TO A QUESTION RIGHT AWAY WITHOUT HAVING TO EMAIL OR CALL ANYONE ABOUT IT. THE CHAT PORTION OF THE SITE IS AWESOME, THANK YOU
Customer Service was very fast in responding to my request. I bought a ring that was too small, they checked to see if they had the ring in a larger size and gave me all the details in returning it.
Several emails were sent back and forth. Every question I had was answered quickly and succinctly. Might I add pleasantly? All in all, it was a very pleasant experience for a change from other sites I have dealt with.
They place items up for bid take the money from your account... Apparently you won the bid. Wrong!
You get an Email that unfortunately they cannot execute the order due to stock issues and that the money will be placed back into your account within a couple of days.
Wonder what would happen if you overpaid... I guess they would make a point of finding the items...
Reputable companies don't conduct business this way.
Cecil
Hi Cecil. As with any business, sometimes stock issues do occur. Your particular situation sounds like it was an instance where the demand for the product was much higher than we anticipated. We sincerely apologize that this happened, and we're happy to hear that we could take care of you with a full refund back to your account.
Also keep in mind with Tumble Deal, "over paying" should never be an issue because YOU get the opportunity to freeze the price at an amount YOU are willing to pay. So if you feel like the amount is too high, simply wait for it to tumble to an amount you're more comfortable with. You can learn more about our shopping model at the link below. Hope that helps!
http://www.tumbledeal.com/help/contents
Tumble deal was very quick to respond to my question concerning my order. They were also knowledgeable.
Though my first purchase with TumbleDeal wasn't the best ever and I did return the item I bought, it is because of the interaction with the young lady in your Customer Support center who was just so courteous, professional, pleasant and willing to go that extra step that I will shop with TumbleDeal again.
Dissatisfied with business practices. Not allowed to consider purchase prior to order being placed. Promo code for free shipping not honored. I saw similar item online for a much lower price. I paid 700% more on tumbledeal.com, than I would have on the other advertised site. Tumbledeal.com has suspicious checkout practices, as well. I clicked to send mailing information at checkout, and the site pushed me forward and processed the order without my review or consent! Their $165 retail price appears to be inflated, incorrect and dishonest. Contacted phone number at *******467, but no one answered the phone. Wrote my concerns to a message on their site, and then asked that they please cancel my order, but, it has not been acknowledged yet.
I bought a pair of boots from Tumbledeal when they arrived the size was a mismatch. I called customer service a representative quickly helped. I appreciate being able to call and talk to a person rather than just sending an email.
Thanks for the HELP
From the business
Need help determining if your Coach handbag is real? Read our helpful guide here: https://www.facebook.com/notes/tumble-deal/how-do-i-know-if-a-coach-bag-is-real-or-fake/1569860539902690
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello. Product quality is very important to us here at Tumble Deal, and we are sincerely sorry that your item showed up this way. We have found your order and have issued a full refund back to your account. Thank you for taking the time to report this to us! Have a great day!