TumbleDeal Reviews Summary
Tumble Deal has garnered a largely positive reputation among customers, who frequently praise the quality of products, competitive pricing, and an engaging shopping experience. Many users appreciate the attentive and friendly customer service, highlighting quick responses and effective problem resolution. However, concerns arise regarding shipping delays and occasional issues with returns, which some customers find frustrating. Despite these drawbacks, the overall sentiment leans towards satisfaction, with numerous repeat customers eager to recommend the site. The company’s approach to customer care appears genuine, fostering loyalty and encouraging word-of-mouth promotion.
This summary is generated by AI, based on text from customer reviews
I was new to site. On second order for the day, I did not enter FREESHIP. I emailed them, they responded next business day - and gave me the "shipping cost" credit to my account.
Told her my issue and she told me how she would take care of it.
I received a defective product. Contact customer service, the problem was resolve quickly. Excellent service..
I'm new to the site and purchased many items over the weekend. I had some questions related to the shipping for multiple items and the site in general.
The young lady was extremely helpful and friendly. She also sent me some informative information.
This is a great site!
Very happy with the website, the products offered, price and quality of products I purchased. The quality for the price is very good. I will be using this site again in the future.
Some technical problem i encountered w/c she was able to assist me w/ it
Live chat with support. He gave me my info. In seconds. Found out my package had been delivered that day.
I made an inquiry regarding my order shipping charge. Response was made immediately and to my complete satisfaction.
I accidentally chose the wrong option for a bid I won. They contacted me in less than 24 hours and totally fixed the problem which was totally my fault. Bravo!
Quick response, great personality (yes, via text!), understanding, helpful. A true pleasure. Wish there were more like this gal. - :)
I understand that there was apparently an over-offer of a bag, but I'm not really sure that speaks well for your company. I was very excited to receive mine and can't find one comparable. The concept is great, but I think you should make certain you have enough of the item.
The thought of returning items purchased on line has proven to be a chore. TumbleDeal made it very easy and not stressful. I look forward to using my credits to shop in the future on TumbleDeal.
Hello Irene. We apologize for the inconvenience, but are happy to hear that we made the return process as simple as possible for you. Please don't hesitate to reach out to support@TumbleDeal.com if there is anything else we can assist you with. Happy tumbling!
I am pleased with my experiences with TumbleDeal. Great products of good quality, order arrived in few days. Will continue to make purchases..
I needed to return a purse which arrived damaged. The process was different, but not difficult.
Great deals and fun to play. Best site I've seen of its kind.
I had problems with two items I purchased and was delighted with the response I received when I called. The persons I spoke to both times were very attentive and concerned and took care if the issue by sending me a paid postage label to return the products.
Complete scam. These guys are associated with Quibids - the penny auction site that rips people off. Their products are also fake. Avoid at all costs.
Hi Johnny. We can assure you that we are not in any way a scam and the products on our site are 100% legitimate and as described in the product description. Also, QuiBids is a sister site of ours, however we are still a completely separate company.
If you feel like the product you receive was different than what was being displayed on our site, please let us know so we can take care of you and make sure it doesn't happen again. Thanks for taking the time to leave your feedback!
Although I received a quick response to my question, I was surprised that I had not received an email advising me of the cancellation of the order. I discovered it had been cancelled while I was looking for shipping information for my order. I did purchase another handbag, but the price was not as reasonable as the first purchase I made.
The lady I spoke with was so nice and told me exactly what to do, step by step. Unfortunately, the bag I wanted wasn't in stock as it turned out so I received a refund without having to call or chase people, which is usually the case. I know I can trust this company and the professionals that work there! This experience made a TumbleDeal shopper out of me!
I contacted customer service asking how to check the status of a purchase and they got back to me quicker than any other companies Customer Service. I was very much appreciative and happy with their quick response.
From the business
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your thoughtful feedback, Kris. We sincerely apologize that the handbag you purchased was no longer available. Occasionally there are items that are much more popular than how we anticipated, and although this is a rare occurrence, we understand that it can be frustrating for you. Please know we are a fairly new site and we hope to have these small kinks ironed out soon. With that said, we appreciate you taking the time to check us out and for leaving this review. Please make sure to contact us at support@TumbleDeal.com so we can assist with a resolution to this issue. Have a great day, Kris!