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TumbleDeal Reviews Summary
Tumble Deal has garnered a largely positive reputation among customers, who frequently praise the quality of products, competitive pricing, and an engaging shopping experience. Many users appreciate the attentive and friendly customer service, highlighting quick responses and effective problem resolution. However, concerns arise regarding shipping delays and occasional issues with returns, which some customers find frustrating. Despite these drawbacks, the overall sentiment leans towards satisfaction, with numerous repeat customers eager to recommend the site. The company’s approach to customer care appears genuine, fostering loyalty and encouraging word-of-mouth promotion.
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I had a small issue with an item I purchased and the customer service went beyond to help me with it. Thank you
Curtis's reply (from TumbleDeal.com) is quick, very helpful, clear, and dependabe; making me believe that the Coach handbag I bought online is 100% authentic.
Additionally, he also gave me a link (How do I know if a Coach bag is real or fake? On https://www.facebook.com/notes/tumble-deal/how-do-i-know-if-a-coach-bag-is-real-or-fake/**************) that provides me with direction in determining authenticity of a Coach purse.
His explanation is very detailed, informative, and persuasive. I do like his explanation.
Am thinking this site is really a hoax. You buy what you think is a more expensive item (Westport 1000 TC Egyptian cotton 6 piece sheet set valued at about $160 at Macy's) and they keep sending you the cheaper quality merchandise (Home collection 4 piece cotton/polyester blend sheet set). Wasting my time having to send the wrong item back again. All I want now is my money back. Don't waste your time like I did on this site.
Update:
Now I am sending back the item again to get a refund. Still waiting on the return label. So, I am going through going to UPS twice and am very frustrated. Do not purchase from these people please.
I am very pleased with how quickly the response to my email was.
Hope it's resolved as quickly..
I ordered an item & realized no size choice was entered. The problem was IMMEDIATELY RESOLVED. (my error). Plan to re order without a doubt.
I purchased a product that after using for several times disappointed me! I wrote and expressed my concerns and within days had the problem resolved. I have purchased several items from Tumbledeal and now feel more comfortable that they stand behind their product.
Once I changed my password, forgot my password that I used on my first order. Customer service was very helpful in helping me set up the new password.
After sending many e-mail. Chelsea sent me an e-mail, that help me with my problems.
I bought a lot of wonderful items through Tumbledeal, I haven't received all my orders yet but 3 items was lost or stolen and Chelsea and London worked on the order and, was able to get me a store credit! I'm very impressed.
Thank you for your great Support team,
Cyndi
I needed to make a return, no longer had a receipt and did not know how to proceed. Cesar handled it quickly and with no stress. Professional and prompt. Thanks!
My overall expirenced has been fantastic. I have purchased several items received everything and was delighted with them. Except for the last two nights not being able to complete a purchase. Don't understand what's gone wrong.
Would appreciate help in this area.
Bracelet arrived broken. I called and they initially were going to issue a return label so I could ship it back for free. They then changed it to tell me just donate the bracelet to charity and my credit card has been refunded. I like the thought of charity if I can repair the bracelet.
Wasn't sure what to expect. Received the e-mails about TD just never visited the web site. I'm really looking forward to viewing and purchasing again real soon.
Curtis shocked me with his immediate response and offering me a $18.00 credit made me feel that I am doing business with one of the best and last few outstanding companies left. So many are not what you see, but rest assured, I will tell everyone about my outstanding experience with you.
Thank you and again, thanks Curtis.
Cathyie Maguire
Thank you so much for the kind words, Cathyie! We will pass along your compliments to our support rep, Curtis. We're happy to hear that he could take care of you!
I ordered two pairs of 'sterling silver' earrings. They were cheap and bent easily. On the hoop earrings one of the clasps was stuck and it bent so easily when I tried to open it. They looked so cheap and flimsy-nothing like the picture. I wouldn't trust anything else from them and I'm glad I didn't spend too too much. This looks like dollar-store jewelry.
Hi Roopali. We are so sorry to hear about the quality of the earrings you received, as product quality is very important to us here at Tumble Deal. I see that you haven't contacted support about this issue yet. Please send us an email at support@tumbledeal.com and we will certainly be happy to assist you.
My questions and concerns were answered in a very prompt manner.
DONT USE THIS SITE! Ordered a MK purse, got a fake no name purse that looks like it has been used several times over. The outside of it was scratched and the inside was ALL black! It had makeup stains, pen stains and just nasty dirt all inside. This website is horrible. Called to ask for a refund and why my purse was dirty inside. The lady basically told me that she was disconnecting the call now and all items are final sale.
Bogus site. What a waste of my money!
Hello Rose. We would ever offer fake merchandise, and Michael Kors bags especially go through a strict internal validation process. It sounds like you have purchased your handbag from our pre-loved Michael Kors event. This event had used items that were legitimate, and all signs of wear should have been mentioned in the product description.
Also, we would never allow our customer support reps to treat you with anything other than respect. Please reach out to us with the details of your order so we can look into your issue and review your correspondence with support.
Got an answer back before I was expecting, with results that were favorable. I like the site and will be visiting often. I also am spreading the word that this is a company to put your confidence in, and that has great bargains.
I felt that I should not have had to pay for shipping and wrote to cs. I was refunded my money quickly and without stress on my part.
From the business
Need help determining if your Coach handbag is real? Read our helpful guide here: https://www.facebook.com/notes/tumble-deal/how-do-i-know-if-a-coach-bag-is-real-or-fake/1569860539902690
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Hi Christine. I want to apologize again for the error in sending you the wrong item twice. This was because of an internal issue that we have since identified and corrected. Please know that issues like this are very rare. With that said, we are more than happy to assist you with this. Please make sure to contact support@tumbledeal.com so we can take care of you. Thanks! And again, we apologize for any inconvenience.