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TumbleDeal Reviews Summary
Tumble Deal has garnered a largely positive reputation among customers, who frequently praise the quality of products, competitive pricing, and an engaging shopping experience. Many users appreciate the attentive and friendly customer service, highlighting quick responses and effective problem resolution. However, concerns arise regarding shipping delays and occasional issues with returns, which some customers find frustrating. Despite these drawbacks, the overall sentiment leans towards satisfaction, with numerous repeat customers eager to recommend the site. The company’s approach to customer care appears genuine, fostering loyalty and encouraging word-of-mouth promotion.
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Was so appreciative the promptness of returning my email and how thorough the questions I asked were answered!
Thank You,
Julia
Purchased an amazing bracelet for my daughter's 45th birthday to go along with the other surprises in her bag of goodies, but when received I found it to be slightly damaged. I quickly contacted "help" and within one day I received an email with the news that a return label was on it's way with instructions on how to proceed. Now I know that her birthday goody bag will contain all that I wanted it to.
First time using site, have found turnaround time to be very slow. Product very nice. Disappointed in lack of communication. Paid for merchandise, was cancelled by Tumbledeal, I was not notified. When I never received merchandise, I had to notify Tumbledeal that I didnt get merchandise at which time of was then notified of cancellation. Did receive quick refund, But not impressed with communication. Gonna give it another try as I actually like the site itself.
Thus far it was great! But, I haven't received my item yet. However, upon reciving it, I will then decide for sure how to re-rate it. I'm excited to see what condition my sea-creatures-swarovski elements bangle arrives. I buy swarovski often, and I love anything with sea-motif, once i get my first item purchased, I'll go from the 1st. Experience to choose on making more purchases. Your site seems really great! But. We'll see for sure when my item arrives(is taking too long, but it's probably a normal process(:, Thank you!
I had not received a email pertaining to shipping of an item I had paid for 6 days earlier. The email was answered quickly and completely. I have not yet received my item but I now have the information to track it.
Thank you
Your agent was extremely patient and
Most helpful in problem solving my issue.
Cesar was excellent and said another item is being nailed to replace damaged one I received
I was not happy with my purchase. The color of the item was not properly represented. Three days have passed and I have yet to hear back from customer support.
Had to change the address for the item to be delivered. The same day I received an email acknowledging the address change.
My experience with your representative Ms. Chelsea was very satisfying. She listened to the point of caring about what I have been going through. So when ever there's a problem or I just need a return label I will not hesitate to contact Ms. Chelsea. It was a pleasure speaking with her.
I was delighted to find Tumbledeal! It makes being gorgeous affordable!
I have made one purchase and it was easy and fast. I am very happy with my purchase and will be pressing that FREEZE button often!
I bought my first deal through Tumble Deal and will not use them again. I never rec'd my Tracking Number when they said I would. I had to request it two times before I could finally get it. By that time my order had been returned due to incorrect address which I could have caught if I had rec'd the tracking number when requested. I called Customer Service and was told they could resend the item only to receive an email the next day that the item was now out of stock and I would not be receiving it. Very disappointing.
Hi Tracy. We sincerely apologize for the inconvenience this has caused. It looks like our support team was able to assist by offering a resolution. Please don't hesitate to reach out to us at support@TumbleDeal.com if there's anything else you need assistance with. Thank you for giving us the opportunity to make this right!
I used live chat to report a problem with an order. Immediately got resolution and was impressed with the staff.
I was concerned about my store credit because it was not reflected on my account. And I did not receive an invoice in the box. I sent an email and Curtis quickly responded. I needed more info so I sent another email was sent, It was always on the same day that I received an answer. I did not have to go thru a Panic attack and wait for my response, after $1094 for a handbag and not using my store credit OMG. I will definitely recommend Tumble Deal to my friends and let them know that I received excellent and not to worry about all the negative stories about ordering online. Also Chelsea and Jacqueline rendered their services to me. AWESOME, Joanne.
Contacted customer service at Tumble Deal when my shipment was never received (although it showed it had been delivered). They responded promptly and efficiently and they were able to credit my account within a couple of days. Appreciate their support and assistance!
Thank you very much!
Ring is too large, so I asked to exchange it for a smaller sized ring. No problem, no questions, and sending me a slip to return it, postage pre-paid! THANK YOU. Will definitely buy from Tumble again.
From the business
Need help determining if your Coach handbag is real? Read our helpful guide here: https://www.facebook.com/notes/tumble-deal/how-do-i-know-if-a-coach-bag-is-real-or-fake/1569860539902690
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Stacey. We sincerely apologize that this has been your initial impression with us. We go to great lengths to ensure that our customers get the best support we can provide, and we apologize if what you experienced was anything less than that. We will take steps to make sure your experience with us going forward is more satisfactory. Thanks for taking the time to share your review. Have a great day!
- Blake, Tumble Deal Rep