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TumbleDeal Reviews Summary
Tumble Deal has garnered a largely positive reputation among customers, who frequently praise the quality of products, competitive pricing, and an engaging shopping experience. Many users appreciate the attentive and friendly customer service, highlighting quick responses and effective problem resolution. However, concerns arise regarding shipping delays and occasional issues with returns, which some customers find frustrating. Despite these drawbacks, the overall sentiment leans towards satisfaction, with numerous repeat customers eager to recommend the site. The company’s approach to customer care appears genuine, fostering loyalty and encouraging word-of-mouth promotion.
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Customer service was so fast! Even though it wasn't what I wanted to hear, (a return longer than 30 days). I still appreciated how fast they got back to me. :)
I've made over 5 purchases through this site and I always fee like I got a super great deal.
Quality products at super prices, incredible customer service.
What more could a consumer ask for?
I could not open my receipt for the things I ordered. I contacted you, and the next day got some advice as to how to solve it, and it was done!
Thank you
Contacted support via chat. Online support person was helpful and efficient. Definitely will continue to shop with TumbleDeal
I had a problem accessing my account.
The customer support representative was sooo helpful and she did all the needful in a very friendly way.
I would like to cancel this order. I goofed and accidentally ordered the wrong item. I wrote Tumble Customer Support and Cesar helped me. He was awesome. He emailed me back right away saying... "Thank you for reaching out to Tumble Deal Support! Your order has been canceled!
If you have any additional questions, please do not hesitate to ask us! Have a great day, Dina!"
Cesar
Tumble Deal Support
I was very happy Thank you so much Caesar. I very much Appreciate IT!
Moments later I was able to place my order for the correct item See Order Confirmation for Order #525XXX
I received a product that wasn't as described and at the auction it said it wasn't eligible for a return. When I contacted customer service about it, he empathized with my situation and promptly started a return process for it.
It was a pleasure to shop and manager with the site.
I was totally confused by Tumbledeal's process. The agent that answered my call was very helpful and patient. I really appreciated the support.
Immediately after placing an order for an item for a price of $700, I realized that I used my Debit Card instead of my Credit Card. This was over the Memorial weekend so TumbleDeal.com Customer service was closed. However, they had an option for customers to send an email, which I did, asking them to cancel the order and effect the refund at their earliest convenience because I didn't want such an amount to come out of my bank account. When I followed up at 9am on the next business day after the Memorial Monday, TumbleDeal.com had already redeposited my money back into my account and had sent me an email to update me. I was quite impressed by the professional and swift manner through which they handled my case.
I was knew to TumbleDeal and bid on an item and it said something like buy another and I thought that meant continue shopping. I wound up with two in my basket. They replied within 24hrs and told me how to return an item. Very prompt and courteous message.
Had a question and it was answered in a timely manner
I asked when my order would be sent and the rep updated me on my order quickly,
The Tumble Deal site is excellent and excellent service response if an ordering change is needed!
Requested a return address or refund if not available in a different color
I purchased what was said to be an original print; however, I did get that: a genuine print of a copy, something printed on a large printer and not a good one. Fake is fake, no matter how you print it. The colors were faded and bad, the print was cut off at the sides and just a large disappointment.
My daughter wanted me to purchase a purse by coach for her. She was sure it would be fine. When we received it it was too small and wouldn't hold all her necessities. So I was able to return in for credit to be used against another purchase. In the future we will make sure we look at the measurements before we order. Thank you to Tumble deal.
From the business
Need help determining if your Coach handbag is real? Read our helpful guide here: https://www.facebook.com/notes/tumble-deal/how-do-i-know-if-a-coach-bag-is-real-or-fake/1569860539902690
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Hi Valerie,
It's important to remember that these are for prints of the original artwork, and not the original artwork itself. We can assure you that these prints are legitimate Thomas Kinkade prints and should all come with a certificate of authenticity. It would be similar to if you were to purchase a print directly from the Thomas Kinkade company.
We apologize if you are not happy with this print. We take product quality very seriously and will pass your feedback along to our merch team. Thanks for taking the time to leave this review! Please don't hesitate to reach out to us at support@TumbleDeal.com and we'll be happy to assist you with anything else. Thanks!