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TumbleDeal Reviews Summary
Tumble Deal has garnered a largely positive reputation among customers, who frequently praise the quality of products, competitive pricing, and an engaging shopping experience. Many users appreciate the attentive and friendly customer service, highlighting quick responses and effective problem resolution. However, concerns arise regarding shipping delays and occasional issues with returns, which some customers find frustrating. Despite these drawbacks, the overall sentiment leans towards satisfaction, with numerous repeat customers eager to recommend the site. The company’s approach to customer care appears genuine, fostering loyalty and encouraging word-of-mouth promotion.
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I wasn't sure if I put in the correct shipping address and I was able to verify it easily through the chat.
I have been making several (many) purchases on tumble deal and have been very satisfied with the way my concerns have been handled.
I ordered a product on May 28th. Received a confirmation that my order had been received but, nothing else.
I logged onto my account the following 6 days only to find my order being processed. I sent an email message concerning my problem. The next day, I received a notification email that item had been shipped and a tracking number. I tried to track my purchase on the 4th and today. Both days when I clicked on track your package, the information received read, "Tracking Number cannot be found." So, I called customer service and Cesar immediately sent an email confirming delivery today and was a great help and very professional.
Gentleman I spoke with was extremely helpful and pleasant
My experince with Tumble Deal is fantastic because i get what i want with good deal and very quality. I love Tumble Deal very much. Tumble Deal response to issues is also very awesome. Thank you.
I have inquired about a purchase that was a final sale, i understand that TumbleDeal does not accept return on final sale but the lady who assisted me during my inquiry was so kind enough and very considerate. I am just waiting for the return sticker thru e-mail. I got a store credit.
I was trying to place an order yesterday and had a very hard time trying to get the system to take my shipping address and billing address. I received a quick response this morning.
I originally had given them a wonderful review and praised them in many ways. I had told all of my friends to use the website. However after spending loads of money on the site I foundon't a really cute necklace and earing set and got it for somewhere around 30 dollars. The first time I wore it, it broke. So I called and they sent me a new one. Then I wore the new one 2 times and the 3rd time I put it on it broke. I called them and they told me they would not replace it because it had been more than 30 days. I think that is absurd. You can't guarantee your items for more than 30 days? I will never spend another dime on this site.
I received my "Coach" bag a few days ago. Despite their claims to the contrary, the bags they are selling on this site are NOT Coach. The bag I received was of reasonable quality, but NOT Coach. Their responses on this site give you a link to THEIR Facebook page telling you how to identify an authentic Coach bag. They cleverly include only the boxes you can check on their fakes. Reasonably quality, substantial leather, well-constructed. Check, check, check. No registration number, no dust bag. All genuine new Coach bags come with a dust bag, period. If these bags did come from Coach, what did they do with the dust bags? They cannot explain this. Real Coach bags do not come in cellophane wrappers. On their Facebook post, they explain the lack of registration numbers by stating that Coach stopped using registration numbers 10 years ago which is NOT TRUE. Smaller items (wallets etc) may not have registration numbers. Authentic full-size bags DO, and the fakes on TumbleDeal DO NOT. The tag inside my bag was not even legible. And there was, of course, no registration number. The biggest red flag is the volume of each style they sell. Hundreds of each style. In order to have that many of the same style, they would have to be an authorized retailer getting them directly from Coach and they are not. If they were real Coach bags from Coach, they would surely provide evidence of the same. They will not because they cannot. There is a reason why Coach bags are $300-$400 - quality. The bag I received labeled "Coach" was a reasonable quality bag but absolutely NOT Coach quality, and not worth the $160 paid. If it sounds too good to be true, it is. If you have a complaint with fake merchandise fraudulently sold to you on TumbleDeal and they will not accept your return, file a complaint with the Oklahoma State Attorney General's office. Bottom line, if you want a decent quality leather handbag, and don't have a problem with buying counterfeit merchandise, buy on TumbleDeal. Just be informed, and know what you're getting before you pay for it.
Hi Jill.
We have reviewed this order and it appears there was some confusion on our end about how you had registered. After looking into the issue, we see that we were mistaken and you registered the correct way to get your credit. We have just refunded the $10 from your purchase back to your card. We sincerely apologize for any inconvenience from this.
With that said, you should have received an email once you signed up with details about your $10 credit, so you may want to check your spam and junk folders in case it got misassigned by your email provider.
If you have any questions, please don't hesitate to reach back out to support@tumbledeal.com.
Sincerely,
Blake, Tumble Deal Rep
My experience was great. I needed to know if my merchandise was authentic, used and when it would be delivered to me because when I placed the order I didn't see when it was stated or if it was.
I have ordered a few things and been very happy with my purchases and price. Just had a problem with one item, but customer service is excellent and has made this unfortunate experience easy to recitify.
Carlos handled my problem in a very timely and professional manner.
You win some; you lose some! But if you lose, wait a few minutes. Chances are pretty good that your desired item will be back in the auction soon. Customer service has been very helpful to me, and seemed very happy to help resolve my issue. Only positive experiences thus far!
All questions answered satisfactorily and professionally. She immediately called me when I completed the contact form.
The person who wrote me the e-mail was great, did not ask question that I could not answer. Thank you
So far my experience has been awesome and when I have an issue they are always quick to respond and very accommodating
I cannot vouch for the products yet as have not received them. But was assured none of these are Chinese knockoffs! They answered my questions immediately and wrote in proper English! Anyone who buys in line knows exactly what I am talking about. Thanks very much.
Great delivery services in quick timely manner I get what I order. And am so pleased.
I needed assistance to make a purchase. Each time I would attempt to make the purchase, it would give me an error message. I knew there was no issue with the payment, but I was frustrated that there were computer problems. Everything worked out and I was finally able to make the purchase.
The Coach bag I ordered is a fake and after four months of use the straps peeled at the edges and are shredding. I contacted the company to resolve the situation and was told that because the bag was ordered in November (a Christmas present not even put into use until January) there was nothing that could be done. So the lesson here is to BE SKEPTICAL because if you trust that it's a Coach bag when you get it, but later find after normal use it is a FAKE, then shame on you for not questioning it's authenticity when it was brand new. Shame on Tumble Down for stocking items that hold up just long enough that they don't have to deal with customer satisfaction. What a disappointment. I also intend to contact Coach to register an official complaint.
Hi Jayne. We can assure you we never offer fake Coach bags. All of our brand name bags go through a series of quality checks to ensure that we are offering legitimate products.
With that said, we do take product quality very seriously. Please contact our support with any details and pictures and we'll be happy to investigate further.
From the business
Need help determining if your Coach handbag is real? Read our helpful guide here: https://www.facebook.com/notes/tumble-deal/how-do-i-know-if-a-coach-bag-is-real-or-fake/1569860539902690
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Hi Beverly! We apologize for the initial inconvenience, but we're happy to hear that we got it all sorted out in the end. We will work to improve this process going forward. Thanks for sharing your feedback!