TransUnion

After each payment made on time, got a job even before graduated and a work permit, only to find that the score went down and they can't even spell my name!

So here is issue, 1/10/24 AG Direct Accidently reported deliquesce on my account. I have proof that I have been paid ahead by three months as of 2/05/24 on my statement it says my next bill due date is 4/31/24
So there is no way I was late payment. Anyways on experian they reported that I made payment on time also.

I called AG Driect and AG Driect siad they would take care of this issue, but according to my credit card company its still listed on my transunion account I was told it take about 30 days remove i guess but, I just wanted to contact transunion to make sure that AG Driect reached out to them... every method of contact from there phone number *******800 to there get no results they require you to make an account, no issue I have account I try to log in says that password no good so I fill out the question stuff to get my password changed. This leads to an error the error states need to call 1(*******221 i call that all I get is a bot that also need to verify me cant get verified sense I can't log in.

Its big loop with no way to actually contact anyone.

I mean all i need was someone to tell take my social number and name and address and then verify if AG Direct reached out to them to pull that off my record its not hard thing to do.

I'm not going to go into all the details of my particular issues with transunion. It just seems like the majority of the time the information they obtain is not accurate and it seems that they often side with the billion dollar companies and provide individuals with no documentation or details about how information was verified. Which is...ironic because it only effects your ability to be a functioning member of society. So sense in vetting information we get from big companies because they aren't ever doing anything nefarious... especially in matters of money. Transunion is a joke.

I am trying to unfreeze my account so I can make a purchase and I need to have my credit accessed. I have spent hours on the phone and online without a resolution. I have been told there is a technical problem with the online access and as well as the security questions. Then I was also told to submit a copy of my driver's license and current bank statement to *******@transunion.com which I have done. Upon calling 2 days later, I was then told this will take 3-5 business days to access the email and then work on the technical problem. Since I have been informed that I answered all the questions asked of me correctly, why is it necessary to submit the documents via email? These people play on our fears of identity theft and then hijack our accounts and hold them hostage. I would risk identity theft over dealing with Transunion.

I can't get an answer as to why my credit score went down 67 points, from good to fair. Kept getting transferred.

I have provided complete correct address and all the DOB information. Nothing is showing up on the Database for some odd reasons. Call in to double check, none of the operator understand a simple request and kept on asking questions that doesn't even involves with this. I don't even know why I am using this service at all.

My TransUnion accout was correct.
Must of got lucky... plus their CyberScout daily credit monitoring platform that I received after a healthcare data breach is still OK.

I called TransUnion this morning (11-11-22) between 11am - 12:30pm about what I believe was an unauthorized attempt to obtain credit using my name and credentials. I spoke with a woman named Dee in their customer service / fraud dept. I was thrilled to actually speak w/a human being, and even happier with the level of service I received from Dee. I'm 59 years old, have had CCs for 40 years and as far as I'm aware, this was the first time someone has tried to steal my identity. Dee was very patient w/my questions and concerns and provided thorough answers as well as reassurances. As a customer, I'm grateful that she's on the TransUnion team - and as a business owner for 19 years before recently retiring I'm sure TransUnion is also very grateful Dee is part of their team. Thank you. M Judson

Hello everyone I hope this review helps.
Like a lot of people in the United States I use apps on my phone. Experian app to get my Experian credit score and credit Karma to see transunion and Equifax because TransUnion is such a cheap company they will ("Literally") not give you your own score unless you Pay for it!
There are several main factors as we all know that go into a credit score. I called them at this phone number *******388 to inquire why my score is lower than on the other two agencies by about 38 points of course they cannot help unless you pay for the score. I have my credit utilization percentage down between 6 and 10% depending on which company you look at all my credit cards are paid except for one and I only owe $1,500 on that haven't been really good shape I think their company honestly crappy I wish they weren't even a figure in the credit world. Really pathetic in 2023.
James M.

Holy Smoked Bananas Batman!
This company is awful. If they were not a government allowed monopoly, they would have gone out of business years ago. The website, the phone service, everything is just abysmal in every measurable way!
The only decent part is when you can finally get to an actual person after what feels like a Lord of the Rings level brutal slog through their poorly constructed digital labyrinth, seemingly designed only to waste my limited amount of time on this earth.

Their website is abysmal. I went through rounds of trying to login and update a password and it failed over and over. Plus they bury what you might be looking for behind page after page of them trying to sign you up for their subscriptions. Of the big 3 they're by far the worst. Not even close. Equifax seems the least slimy and is at least easier to navigate. Experian is okay, and Transunion is deceptive on top of being poorly designed and executed.

I joined TransUnion to keep tabs on my credit score and since 2020, I have not been able to access the service. When I call the customer service number, the first thing that ask is if you want to cancel your subscription. I canceled my subscription last month and they say that I can check my score until 1/7/23.
Guess what, I still stay stuck at the view data tab.
They should reimburse me for one year of fees.
They are the worst credit monitoring agency ever.
There should be negative stars, they would get a 5.
Had to pick a star to submit the rating.

All the rest of my credit check is high and good it's showing me I'm making process but this TransUnion suck it doesn't help me no kind of way it's giving me a real hard time for me to get anything because of this instead of helping you they damn you

Here is the picture where credit karma tell you no points against your credit score but Transunion will drop your score.

I have been trying to contact TransUnion for 3 days. Live Chat never gets answered. Phone call means being on hold for over 1.5 hours and still no one answers the phone. If this is a company that is supposed to be relied upon for credit scores or to register with Mytrueidentity leaves little room for comfort. This company should get the award for worst service ever. And I gave 1 star because it wouldn't allow zero.

This website is literal garbage. I have tried to login and receive my credit report from several browsers, and it still won't work. To log out and log back in was the only recommendation I got from Tammy in the customer service chat. It takes an eternity to load, but I'm not sure if it ever actually loads because I waited very very long time each time I tried it and it never worked.
Maybe they'll give me my credit report through Facebook or "Twitter". Even that part of the website is out of date by over 2 months. They need to get at least one thing right anywhere.

TransUnion was requested to run a background check on me as I am cosigner of a loan for my son & daughter-in-law. They carelessly used my incorrect middle name, and the report came back with all sorts of false information. My application was consequently denied. I requested TransUnion to run a dispute claim, and they stated that it would take 30 days. This was way too long for the real estate agency to make a decision.

Been trying to order my report the past 2.5 hour...the agents are useless, their chat live agents disappeared on me after having me wait 30 minutes each, their website does not generate a report even though I was able to log in. I still haven't spoken to anyone. This is absolutely not real...it took me a few minutes max to get hold of Equifax and Experian live agents without any issues. Never encountered anything like this. It's cringe

Nothing, they give you a bad score, I do not remove the items or things you ask of them. And they are always incorporating information or things in your report to give you a lower score rating. Compare transunion to the others and understand what I am saying.

Their systems to verify identity don't work, they wouldn't let me use my regular email address, I had to use an old email address that I use for junk, they claim my cell phone number isn't for a cell phone. Their computer systems don't work. Their customer service reps don't care. Wait times to speak with someone are atrocious, so far in total, I've been on hold for over 6 1/2 hours over 3 attempts to actually use their service and I still can't get into my account. I have no confidence that any service they offer is accurate or complete. It's a wonder that they remain in business. I DO NOT RECOMMEND. Stay away, avoid like the plague, and utilize any other service out there instead.

Kept me on hold for 2 hours. I was asked to answer security questions and I could barely understand the person speaking to me and had to spell out my answers multiple times. After the questions they said I failed my own security questions (questions about ME!) and told me to call back after filling out a form. Also charged 50 bucks to do a screening which they never did and I'm doubting based on other reviews if I will ever get a refund on this. Scammy company. Just awful.

Complete lack of transparency or knowledge, - I am considering legal action against them. Their "specialists" giving contradicting advices, making it clear that they are not sure themselves about why their buggy software results are so unstable.

I found 7 hard inquiries on my Transunion credit report that I never authorized; my score was seriously impacted by these. I assume these are attempts at identity fraud. Trying to dispute them and have them removed, seems to be an exercise in futility. Very little help to be found there, if you can even get someone to even respond in the first place.