TransUnion

45 minutes to unfreeze my account. The password change doesn't work. I changed it per instructions, said my password was strong I clicked change and it brought me back to "change your password" over and over again. When I finally got in after going to chat, it told me the could not access my freeze at this time. Don't try to call...you'll be on hold for hours. I hung up after 30 mins. Remember this company has all your info and they cannot figure out how to work their own website.

Horrible website blocked me! Now have to wait 15 mins just to unfreeze credit account! Other 2 did it without trouble! Can we fire them oh no I never hired them nor want them,

They couldn't be any worse with technology, care, implementation, service, regulatory adherence, etc. THEY ARE HORRIBLE!

Decided today to request a credit freeze from all three credit agencies due to the recent massive data breach. Managed to place a freeze with Experian and Equifax online in less than 2 minutes each. After 5 attempts with TransUnion, where I was repeatedly thrown off of their website, I decided to call customer support. I've now been on hold for 20 minutes. Added bonus...you have to press hold every 30 seconds to stay on the line. Sorry dudes, you suck.
Now I'm gonna select 2 for a call back. What do you think the chances are that that will ever happen?

I activated a credit freeze and cannot deactivate it. It will not let me log in, change my password, or reach anyone over the phone. It gets stuck on "enter your SSN", but it never registers it. A complete mess.

Complete lack of transparency or knowledge, - I am considering legal action against them. Their "specialists" giving contradicting advices, making it clear that they are not sure themselves about why their buggy software results are so unstable.

This website is literal garbage. I have tried to login and receive my credit report from several browsers, and it still won't work. To log out and log back in was the only recommendation I got from Tammy in the customer service chat. It takes an eternity to load, but I'm not sure if it ever actually loads because I waited very very long time each time I tried it and it never worked.
Maybe they'll give me my credit report through Facebook or "Twitter". Even that part of the website is out of date by over 2 months. They need to get at least one thing right anywhere.

I am a victim of identity theft and my Transunion credit score dropped from 800+ to 650 because of a fraudulent account opened in my name. Transunion told me that despite I dont have any responsibility with this issue, my credit score will remain 650 for 7 years! So now I wonder how reliable their credit reports are, they provide wrong information to banks and institutions day after day!

Hello everyone I hope this review helps.
Like a lot of people in the United States I use apps on my phone. Experian app to get my Experian credit score and credit Karma to see transunion and Equifax because TransUnion is such a cheap company they will ("Literally") not give you your own score unless you Pay for it!
There are several main factors as we all know that go into a credit score. I called them at this phone number *******388 to inquire why my score is lower than on the other two agencies by about 38 points of course they cannot help unless you pay for the score. I have my credit utilization percentage down between 6 and 10% depending on which company you look at all my credit cards are paid except for one and I only owe $1,500 on that haven't been really good shape I think their company honestly crappy I wish they weren't even a figure in the credit world. Really pathetic in 2023.
James M.

I am trying to unfreeze my account so I can make a purchase and I need to have my credit accessed. I have spent hours on the phone and online without a resolution. I have been told there is a technical problem with the online access and as well as the security questions. Then I was also told to submit a copy of my driver's license and current bank statement to *******@transunion.com which I have done. Upon calling 2 days later, I was then told this will take 3-5 business days to access the email and then work on the technical problem. Since I have been informed that I answered all the questions asked of me correctly, why is it necessary to submit the documents via email? These people play on our fears of identity theft and then hijack our accounts and hold them hostage. I would risk identity theft over dealing with Transunion.

These Incompetent people, uneducated, low IQ MTF'S refuse to fix errors. After proof/notice and confirmation of errors. I am going to Sue their $#*!ing asses. There is NOT any late payment on my history nor in my account payment history for the month of August. I hate these MTF'S with a got damn passion 😒. I wish to God a tornado kill every last one of those MTF'S.

Off shore call center - reps speak English with a very heavy native tongue accent which makes it very difficult to understand them.
Online dispute feature failed for me - called the supplied number for disputes and was told I had to fax or mail the info to them! Really?! Fax or snail-mail only in 2021?
You get lured by a free report however the their service is subscription based ~$20/month and there is no method to cancel online / while logged in! That is very suspicious. It appears they are purposely hiding that feature to retain unknowing customers.

Holy Smoked Bananas Batman!
This company is awful. If they were not a government allowed monopoly, they would have gone out of business years ago. The website, the phone service, everything is just abysmal in every measurable way!
The only decent part is when you can finally get to an actual person after what feels like a Lord of the Rings level brutal slog through their poorly constructed digital labyrinth, seemingly designed only to waste my limited amount of time on this earth.

I have not been more financially secure in my life. I owe nothing but revolving Visa accounts which are paid off every month. But, Transunion has decided to lower my FICO score by over 50 points and they won't tell me why. They just hang up on me. There should be a government department to complain about their outrages behavior.

I am trying to chase them down because of inaccurate information. They have not gotten back after 3 weeks. Now there is more information to dispute.

Cannot get through the phone tree which has issues with voice recognition, won't allow a call back for extended wait times. Disconnected without any option to get live help.

This clearly out of the 3 reporting agencies is the most inadequate. I really have to wonder if they even know what they are doing. One day they jump my score 43 points because I paid off a credit card. A few days later they drop it 42 with no explanation. Nothing to indicate why it dropped. I've had this kind of stuff happen so many times it's ridiculous. I filed a dispute, they said it would be answered in so many days. Well I would say 6 months is a little over the time limit. I think they need to get their act together and stop abusing our credit scores. I wish I could block them but that's not an option. Kind of scary that our credit I'd in the hands of such an inept company.

TransUnion has by far, the worst customer service I have ever experienced. All of their call center representatives speak very poor English, and you can't understand some of them. I subscribed for Credit Monitoring, at almost $30 per month. They are constantly locking my account for "suspicious activity". I call them, get placed on hold for 30 minutes, go through the verification process, and then they unlock my account. I ask them what the suspicious activity is, and they can't answer me. A few days, later, the account is locked again, and I have to call back in. I'm not going to spend an hour on the phone every week, unlocking my account so I can get alerts. This company is absolutely ridiculous, and it's concerning that such an incompetent organization is in charge of keeping all of our information. My experience with Equifax has been much, much better. Don't waste your time with TransUnion, they're clowns.