TransUnionReviews 175

Horrible site!

My credit score changes daily without any reasons.

My Credit score always getting lower!

Something's wrong with your algorithms…

2.5 hours on the phone with these people (6 different people as I kept being given a different phone number to call that would allegedly solve my problem) and zero resolution. Would either get the wrong department or the US number when I needed the Cdn number. Fifth person told me I had to go online and create a free account with them in order to submit documents to change my incorrect address on file. Tried creating the account but got an error message after I'd entered all the info. Called again and was told that I had accessed the wrong site (the paying version of the account) when meanwhile I'd gone to the exact site address I'd been given by three people. This fifth person even confirmed that I had the right address but he said TransUnion automatically takes you to the pay site where they ask for a credit card. Hardly anyone was a native English speaker either so constantly asking someone to repeat what they'd said. This company should have been put out of business long ago and the fact that they're allowed to continue and have custody of everyone's credit information is a travesty and a reality check of where we are as a society and how useless government at every level is otherwise they would have been brought to heel by a government advocacy body years ago.

This company charges a 1 dollar transunion credit report that quietly signs you up for $29.95 monthly. $#*!s.

I tried to create an account and kept receiving an error message that my identity verification failed. I reached out to TransUnion on facebook messenger and was paired with Caity. I explained the situation and she kept resetting my account so I could try again. Instead of offering any useful advice she just stated that there was nothing on their end that indicated that there should be an issue, and when I told her I still wasn't able to make an account she simply stopped responding instead of offering any alternative solutions.

Then I reached out to TransUnion on their website chat function and got paired with Camille, who was very helpful but then she transferred me to Zyanna who is probably the most useless customer service representative I have ever worked with. I again explained the situation to her and she said she would look into it. Twenty minutes later I haven't heard anything so I message to ask if she is still there which she says she is, but doesn't say anything about what she was supposed to be looking into. I explain the situation again and she gives me instructions to call their helpline. I asked what she was doing for the last 20 minutes and she ends the chat. She was very rude and completely wasted my time.

I have been trying to reach them since last 3 weeks just to update my address on their profile showing wrong.Everytime I Called them they are redirecting me to their website and I told them it's not even working. Then, they said it's under maintenance and I asked them since last 3 weeks; is it under maintenance from last 3 weeks they hung up on me. They are not really helpful. It's really frustrating and really they need to update their website or give other online solutions to clients so that they are not just waiting on the phone for so long and then our issues they just left unresolved

Unfortunately most bustiness are trusting Transunion since the oldest credit monitoring organization.
In simple words! Cash cow, unfit to be in credit providing business. Very old system claimed to be latest technology. Providing incorrect history without updated information. Many are stuck with this monopoly organization. As a consumer have to write emails and submit online forms which is never looked and fixed.

Extrêmement mauvais service à la clientèle. Temps d'attente d'au moins 10 minutes pour parler à un agent puis, ils se relancent la balle pour gérer le problème. Je voulais avoir du support car j'ai perdu mes données de connexion. Il est difficile de comprendre les agents en français. Ça fait 4 agents à qui je parle et mon problème n'est toujours pas résolu. Le dernier agent qui m'a parlé m'a demandé quand est-ce que j'avais créé mon compte à Transunions. Je lui ai dit que je ne m'en souvenais plus. Sans aucune explication, il ne m'est jamais revenu. J'ai attendu 10 minutes au téléphone pour avoir de ses nouvelles. J'ai fini par raccrocher. Je viens de resignaler le numéro et je suis encore en attente pour parler à un agent pour (je me croise les doigts) finir par parler à un agent qui m'aidera à retrouver mes données d'accès. Bref, HORRIBLE service à la clientèle. Faites affaire avec une autre compagnie si vous en avez la chance. Dès que j'aurai accès à mes services en ligne, je cancelle mon contrat avec eux.
(Dans mon dossier, TransUnions a inscrit la nouvelle adresse de mon ancien mari au lieu de la mienne. Hors, je n'ai jamais habité à la nouvelle adresse de mon ancien mari. C'est ce que je voulais corriger, mais je n'avais plus mes données d'accès). Bref, HORRIBLE DU DÉBUT À LA FIN.

I tried to solve my husband's name issue. None of the customer service reps are native english speakers, and though they were all very helpful, many of them spoke with a strong accent. I had problems understanding them and they had problems understanding me. For the identity verification, one of the web pages gave me several banking institutions to choose from where he has a credit card, but the option of 'none of the above' was not offered and the process would not let me continue. At another time the web page had me change my husband's email address and it would not go on without me doing that. Terrible experience. The service was offered for free by MacKenzie because of the security breech, but I will gladly pay for the service of a different credit checking company if it's easier to get it.

I found 7 hard inquiries on my Transunion credit report that I never authorized; my score was seriously impacted by these. I assume these are attempts at identity fraud. Trying to dispute them and have them removed, seems to be an exercise in futility. Very little help to be found there, if you can even get someone to even respond in the first place.

They entered my name incorrectly in their system and said it will take 30 days to correct that. Worst customer experience ever.

I find it deeply unfair that my credit score is based on completely incorrect information about me not being on the electoral roll.

I don't know how they are allowed to treat us like they do. They do not help you in any kind of way. They will allow a negative item to keep keep reporting as an active account after it's been charged off and allows your balance to keep increasing after 4 years! The account doesn't even belong to me! Their customer service is terrible. They transfer you over and over to different departments and you can't understand what they say. They put/allowed a fraud alert on my account in less than 24 hrs after I removed it. I called back in after I received an email it took me over an hour to get through to someone again this time and get it removed again unbelievable worst experience ever. I have dealt with him three times this week. Someone needs to step in and get things changed here so that we will not have to go through this anymore. Experian and EQUIFAX are great to work with. This is probably why a lot of places do not pull Transunion compared to the other bureaus because they don't want to deal with it.

Just look at the pictures. They don't know what is a DISPUTE! Same that if go to the McDonnalds and ask a burger and the cashier don't know what is it and ask for you "what is a burger"

I've been trying to tell you for years that I was and have been the victim of identity theft/fraud. Your company has done nothing to change it. You instead continue to victimize me. I sent to you office a notarized letter proving my identity, you STILL refused to have any open communication with me. Your agency is a bull and a monopoly who does NOT care about the consumer. You only do what you do now for customers because Federally enacted laws now require you to do so since your industry didn't know how to police itself.

Transunion can't seem to get it right with hiring their customer service reps. Please hire Americans. It sucks when you have to deal with foreigners who can barely speak English. I wish I wasn't force to give even one star!

He couldn't get ride of me fast enough. I couldn't understand his heavy accent, talked over me, wouldn't guide me through what I needed to do This is not what customer service should be.

They never answer the phone for the rental department was on put on wait for 3 hours just gave up and hung up!

I am trying to chase them down because of inaccurate information. They have not gotten back after 3 weeks. Now there is more information to dispute.

Cannot get through the phone tree which has issues with voice recognition, won't allow a call back for extended wait times. Disconnected without any option to get live help.

I'm very tired of this company I been tell em that they got information wrong and told em they got it mixed up with other that's doesn't belong to me and make me confused if someone stolen my identity and make it harder for me apply anything bc my credit report is a mess. They don't do option sent to email for prove of my identity they want me to mail it I was like why I would waste my money to buy stamps and mail it asap far far away from my home when I need it solve asap … I deal with it since 5 or 6 yrs now still nothing change … I feel into depression bc of this they want me to do too much when I have keep telling same thing all over again I'm get so tired of it I do not have no energy to do it anything