Emmett P.

I don't know how they are allowed to treat us like they do. They do not help you in any kind of way. They will allow a negative item to keep keep reporting as an active account after it's been charged off and allows your balance to keep increasing after 4 years! The account doesn't even belong to me! Their customer service is terrible. They transfer you over and over to different departments and you can't understand what they say. They put/allowed a fraud alert on my account in less than 24 hrs after I removed it. I called back in after I received an email it took me over an hour to get through to someone again this time and get it removed again unbelievable worst experience ever. I have dealt with him three times this week. Someone needs to step in and get things changed here so that we will not have to go through this anymore. Experian and EQUIFAX are great to work with. This is probably why a lot of places do not pull Transunion compared to the other bureaus because they don't want to deal with it.

Do not ever deposit any type checks because they will put up to a 10 day hold on them. They say it's because of the system. Well, the system is broken and it never supports Soldiers branch in Fort Campbell has closed down veterans. I feel even more sorry for them. They do not care if they are being an inconvenience they just want to keep making money off of us. I could understand if you had a bad history for checks and they would not honor them and wait but they do not even reach out to the check issuers to verify the funds. I've been with him for over 20+ years I am leaving.!