business logo of True Classic

True Classic

trueclassictees.com
casual, minimalist menAge 26-45, 46-60
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About the Business

We produce butter soft, affordable, high quality fitted premium tees for men.


trueclassictees.com
+1 323-419-1092
USA
Founded in 2019
Clothing item from True ClassicFashion apparel by True ClassicMerchandise from True Classic clothing lineTrue Classic fashion product

Business Highlights

General

Year Founded: 2019
Target Gender: men
Target Age Group: 26-45, 46-60

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Shipped From: USA (California, Texas)

Returns

Return Policy: not free
Return Instructions: all items must be unworn (with the exception of trying on), unwashed, unaltered, and returned in their original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, minimalist
Body Fit: regular, tall
Available Sizes: Men's (S, M, L, XL, 2XL, 3XL)

Customer Service

Support Channels: chat, phone, email, whatsapp
Support Phone: +1 323-419-1092
Support Email: support@trueclassic.com

Payment Options

Payment Methods: card payments, Paypal, Amazon Pay, Google Pay, Apple Pay
Buy Now Pay Later: Shop Pay

Membership Programs

Rewards Program: TopCashback, Active Junky

How would you rate True Classic?
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Reviews Summary

True Classic has a rating of 4.4 stars from 485 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with True Classic most frequently mention customer service, wrong size and new shirts. True Classic ranks 18th among Men's Clothing sites.

service
126
value
129
shipping
132
returns
88
quality
122
This company responds to reviews on average within 1 day
Canada
1 review
1 helpful vote
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Great Customer Service
June 4, 2022

I recently received an order that didn't fit quite right as I'm between sizes. Upon reaching out to True Classic (which was super easy as the have many contact options) I was asked to try washing 1 tee to see if that would help. Unfortunately it was still a little large on me, so without hesitation they offered to send my complete order 1 size smaller completely free. Better yet, they didn't make me go through the hassle of trying to return the tees since I live in Canada. They suggested I donate them to a homeless shelter which was a great idea and in turn helping the needy. The new shirts are a great fit for great cost. Go with True Classic, you won't be disappointed!

Date of experience: June 3, 2022
Chantelle M. True Classic Rep
over a year old

I am so glad we were able to help out, Brendan. Thanks for donating the tees to those in need!

California
1 review
2 helpful votes
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Great fit, excellent service.
April 1, 2022

I bought their tees for my husband as a gift. They fit him so well! I was quite surprised at how flattering they are- around his arms but doesn't hug his belly. He loves how comfortable they are- the shirt just feels so soft. I've been really impressed. I've also interacted with customer service once with some questions and they were more than helpful. We will definitely be purchasing more.

Date of experience: March 31, 2022
True C. True Classic Rep
over a year old

Very grateful for wives like you, Raleigh. We are honored to be able to wardrobe your husband and glad you both love True Classics fit, feel and quality. Appreciate you being here.

New Jersey
1 review
0 helpful votes
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Bought 9 shirts that fit so well and feel so good that it will be hard for them not be my go-to shirts from now on. One shirt came with a stitching defect on the right sleeve which I took a picture of and emailed to customer service and in less than 24 hours without any question, I receive a shipping notification that a replacement is being sent out to me at no charge.

Customer service reached out to me afterwards to ensure everything else met my expectations. As incredibly difficult it is these days to have good customer service from small and large companies alike, it was a breath of fresh air to have been helped by this team.

Date of experience: May 24, 2022
True C. True Classic Rep
over a year old

Thank you so much for your support of our small business, Andrew. We are honored to have been able to help.

Florida
1 review
2 helpful votes
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Nothing special about these shirts
May 14, 2023

Bought a 6 pack of shirts since I really needed them and their advertising is phenomenal. They got me lol. I received them today and we'll see how they hold up. There are comfortable but nothing special. They're really thin which doesn't make me think I can just wear at least the white tees out anywhere I'll probably just wear them around the house. I mean for 108$ after shipping for 6 basic crew tees is expensive specially since they're so thin. Next time I'll just buy 4 at footlocker or champs and save myself some money.

True Classic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 13, 2023
Raleigh C. True Classic Rep
over a year old

We’re confident in the quality and longevity of our tees. We’re also always happy to make it right, if you run into any snags.

Texas
1 review
0 helpful votes
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First time buyer that ordered the wrong size. Support was difficult to work with and unfortunately stuck with product I cannot use. Will not purchase anything else from this company!

UPDATE: They escalated my issue and had an excellent rep resolved the issue and turned my experience around. I will be a return customer.

Date of experience: June 13, 2023
Raleigh C. True Classic Rep
over a year old

Looks like those items were final sale! We are happy to make an exception and I will reach out to get a bit more info!

Arizona
2 reviews
0 helpful votes
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Revised!
September 8, 2023

I am re-writing this review after being contacted by A representative. My needs were attended to and most of the issues were resolved. I may utilize there services again, however I now know how to approach there product.

Date of experience: August 12, 2023
Raleigh C. True Classic Rep
over a year old

Ah, we hate to hear this Ricky! We have a product guarantee, so we will happily replace any quality concerns. We're happy to do so, and would love to connect. We'll send over some care instructions on how to avoid shrinkage, as well.

Canada
1 review
4 helpful votes
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I had shrinkage
April 18, 2022

I got the 3 pack of polo shirts. I was taken with the advertising, pretty effective I usually don't succumb to social media advertising. Out the bag I wasn't super impressed, until I tried one on. Definitely a comfortable shirt. And it looks great on me. My wife noticed it right away when she walked in. Unfortunately I washed one and it shrunk, so now it's too short, and a bit tight on shoulders and arms. I'm most disappointed. The care instructions on tag says tumble dry low, I did. I will wash the others and lay flat to dry going forward. I think you should put this instruction to lay flat to dry on the care tag to avoid this going forward. I give my rating based on shrinking factor, if they didn't shrink I'd likely be giving a 5 star.

Date of experience: April 18, 2022
Breanna M. True Classic Rep
over a year old

Hey Andrew. We are so sorry about any frustration. We do message slight shrinkage if you wash/dry. However, if you've experienced extreme shrinking, I can assure you this is not the norm for our product and I'd be happy to look into this with you, if we can just verify your order information. We do stand behind our product and certainly want to work to improve your experience. Hope we can connect soon.

Indiana
1 review
0 helpful votes
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The ads make these look amazing. They are not at all what they are cracked up to be. They don't fit any better than a cheap $10 T-shirt from Walmart. In fact, they're smaller and thinner material, so love handles, man boobs, and belly buttons show up worse. Don't waste your money.
A representative reached out to me and did their best to help me "find the right size". The 3X that they sent me was far too large, so they refunded me for the original order.

Date of experience: February 15, 2023
Raleigh C. True Classic Rep
over a year old

We totally understand sometimes lightweight tees aren't for everyone. We have worked hard to create a unique blend with a lightweight feel, and designed with the best quality. This blend was chosen for its softness as it keeps its shape better than 100% cotton or other blends. If we can get some order information, we can review sizing and try a different style perhaps! We’ll work to get you to love your tees.

California
1 review
1 helpful vote
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Comfortable but major shrinkage
July 4, 2022

I really like the shirts, however one accidentally got put through the dryer (only on medium heat for delicates) and it shrunk considerably. Comparing to a freshly opened one from the same pack you can really see it's 1 or maybe even 2 full sizes smaller. Luckily it was only one of the shirts that got put through there but this one just feels uncomfortable to wear now.

Date of experience: June 3, 2022
Breanna M. True Classic Rep
over a year old

We are happy to provide some options to you, if we can verify your order information. We do message 5% shrinkage if you dry the tees on heat. Again, would love to help with some care instructions and other options. Hope we can connect.

Arizona
1 review
2 helpful votes
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Utter Trash
April 15, 2022

Product headed to thrift store which will probably toss in their rag bin. The t-shirt fit is horrendous unless you enjoy cling wrap. The polos are even worse. The briefs have no window so are only useful in squat-to-pee evolutions. Order at least a size up if you want it to fit out of the box... three sizes up if you want it to fit after a wash. The cheapest Chinese product I have ever seen.

Date of experience: April 15, 2022
Breanna M. True Classic Rep
over a year old

Hopefully you can allow us to look into this for you, John, as we do offer a product guarantee and stand behind our brand. Happy to help with sizing as well, if you didn't have luck with our sizing tools on the site. Also, we do message on our product page for briefs: Our briefs have a flyless 3D pouch constructed separately from the body with two seams around the crotch and one in the center for support. Again, appreciate the opportunity to connect.

Australia
1 review
1 helpful vote
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Disappointing
January 26, 2023

Really disappointing. Tee shirts don't match the advertising. Customer service is ordinary. Didn't seem to be interested in solving the problem, just putting me into some sort of convoluted and time consuming returns process. Was really looking forward to these tees…

Date of experience: December 27, 2022
Raleigh C. True Classic Rep
over a year old

Hi Peter, thanks for this. We're actively working with you to get you in the correct size.

Connecticut
1 review
0 helpful votes
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They're t shirts
December 30, 2022

I'm sure you've been assaulted by the viral marketing these guys are putting out. "True Classic tees got my girlfriend pregnant!" "These shirts make big guys look like super models." Bottom line? They're $22-25 plain t shirts made in China. That's it. They're relatively soft, but they're not rocking some secret design to make you look better. It's a shirt. And you can probably get better ones for the same price or cheaper.

PS, for added fun, they get pretty annoyed and will delete your comments on their ads if you point any of this out. Especially the $25 made in China part.

Date of experience: November 30, 2022
Raleigh C. True Classic Rep
over a year old

Hey Jack, We love to hear feedback like this. So you are a man after a good deal. We dig it.
We are having a killer sale this season which is why we did not want you getting FOMO on anything. So we may have slide into your email a few extra times recently. We promise we wont send any unsolicited pics.
The secret to all of the perks, is in sizing. It sounds like you might need help with that since you haven't been able to experience the full benefits of our TC tee - which does come with impregnating someone or turning into a model.
Anywho... lets get in touch so we can make sure you are able to experience all the great things of being in the TC Blue Steel team.

Canada
1 review
1 helpful vote
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Pill city
October 31, 2023

I recently purchased some t-shirts from True Classic, and I must say I'm extremely disappointed with the quality. After just one wash, the fabric around the neckline started pilling like crazy. It's frustrating because I expected better durability, especially given the cost of the shirt. I would strongly advise potential buyers to stay away from this product if you're looking for something that lasts. It's simply not worth the money.

Date of experience: October 1, 2023
Raleigh C. True Classic Rep
over a year old

We are so sorry to hear this! We'll reach out to review care instructions + get you some new tees!
We reached out twice via email but unfortunately never heard back.

Canada
1 review
1 helpful vote
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Superb customer service!
January 14, 2023

I originally made an order for a 3 pack T during the Black Friday special. Received it and was not entirely happy with the fit. The company reached out to me concerning my order right away with solutions to fix the issue.

I must say, I am really impressed with the service the team at True Classic provides. Their customer focused attitude is unmatched. More companies should definitely strive to be like these guys. Because of the service I received, they have definitely earned a repeat customer in the future!

Date of experience: December 15, 2022
Raleigh C. True Classic Rep
over a year old

Thanks for reaching out, Dane. We do have a product guarantee so if you're not lovin our tees; we're always happy to make it right. I am not seeing any previous correspondence so I reached out, to get more info!

Australia
1 review
1 helpful vote
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Original order was not delivered. Customer service very difficult to communicate with as they would either send an automated response not relevant to resolving the issue or someone would take over the email thread with no understanding of prior messages. Replacement order was also not delivered. Customer service refused to investigate became passive aggressive. They issued a refund despite me not asking for this and the mystery of the missing deliveries was never resolved. Extremely disappointed

Date of experience: April 28, 2023
Raleigh C. True Classic Rep
over a year old

When a package fails to deliver twice, our typical solution is a refund instead of a third reshipment. We're happy to cover the cost of a third shipment however; we'd love to get your tees delivered safely! Investigation with international couriers can be quite limited but we always will make it right. We did reach out to this customer twice and did not hear back.

California
1 review
1 helpful vote
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After following your campaign on sites like Facebook and Instagram, I was encouraged to place an order for three t-shirts and was so absolutely satisfied that I ordered another order of six. They make me feel so comfortable that they are the only shirts I wear. Excited, the next thing I ordered was an order of three hats, and that's where I was not happy at all. They're not difficult to fit but I don't understand why the front of the caps is so uncomfortably stiff, as if it has, effectively, a piece of cardboard inside. I wonder why in the reviews no one else mentions this?

True Classic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 24, 2022
Chantelle M. True Classic Rep
over a year old

Hi Miguel.
Super happy to hear you are loving the tees. I am sorry to hear you are dissatisfied with the hats. We have not heard of any complaints regarding a stiff front, but your happiness is important to us. Please let us know if we can help with a return or exchange for more tees!

New Mexico
1 review
0 helpful votes
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I'm very picky with my T-shirts as I have a weird body type and not many shirts fit me correctly. Often times (99.99%), other shirts shirts fit me very good once and then after that they become rags. BUT not with these true classic shirts. They do shrink just a little bit so I purchase the size up from what I normally wear. Which doesn't bother me any as it's the same cost and when they do shrink they don't look irregularly sized. I absolutely love these shirts and plan to buy many more. I purchased about $700 worth so far and have about 20 plus shirts from them. Every paycheck if I have a little bit left over I always purchase at least one set. I have finally found the HOLY GRAIL of T-shirts for me.

Date of experience: May 23, 2022
True C. True Classic Rep
over a year old

Hi Nathan! Thanks for your awesome review and support. We are honored!

Canada
1 review
2 helpful votes
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I have always had an issue finding the right shirt. Usually they are too big or fit too small, sleeves are baggy and just don't look right. So, I gave true classic a try and I am so happy I did. The fit is absolutely perfect and does not seem to fade after washing. Fantastic quality too. I will be purchasing more!

Date of experience: May 30, 2022
Chantelle M. True Classic Rep
over a year old

Thanks for your awesome review, Ryan!

Massachusetts
1 review
1 helpful vote
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Outstanding Customer Service!
February 7, 2024

I just completed my first purchase with True Classic. From start to finish their customer service was so helpful! I made a mistake somewhere when placing my order and one of my shirts was an XL as opposed to the size I intended it to be a L. I sent them a text from a previous communication where they were reaching out to ask if I had any questions. It was late at night so I did not expect to hear back quickly or even at all. I assumed I would need to find an email address and reach out that way. I received a response text within a couple of mins. They instantly changed my order for me and sent a new confirmation email with the correct sizes. They finalized everything within 10 minutes. All I needed to do was send a text. I was impressed and will definitely purchase again! My husband hasn't got to try the shirts yet. If he loves them I will write another review :)

Date of experience: February 7, 2024
Raleigh C. True Classic Rep
over a year old

Thanks for sharing this great review, Nichole! We appreciate this so much.

Ohio
1 review
1 helpful vote
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T-shirts
January 9, 2024

Purchased t-shirts for my husband. They came in great colors with soft fabric. They washed up great with no shrinkage. Will definitely buy again and check out your other products. Count me as a very satisfied customer!

Date of experience: January 9, 2024
Raleigh C. True Classic Rep
over a year old

We appreciate this amazing review, Denise!