business logo of True Classic

True Classic

trueclassictees.com
casual, minimalist menAge 26-45, 46-60
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About the Business

We produce butter soft, affordable, high quality fitted premium tees for men.


trueclassictees.com
+1 323-419-1092
USA
Founded in 2019
Clothing item from True ClassicFashion apparel by True ClassicMerchandise from True Classic clothing lineTrue Classic fashion product

Business Highlights

General

Year Founded: 2019
Target Gender: men
Target Age Group: 26-45, 46-60

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Shipped From: USA (California, Texas)

Returns

Return Policy: not free
Return Instructions: all items must be unworn (with the exception of trying on), unwashed, unaltered, and returned in their original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, minimalist
Body Fit: regular, tall
Available Sizes: Men's (S, M, L, XL, 2XL, 3XL)

Customer Service

Support Channels: chat, phone, email, whatsapp
Support Phone: +1 323-419-1092
Support Email: support@trueclassic.com

Payment Options

Payment Methods: card payments, Paypal, Amazon Pay, Google Pay, Apple Pay
Buy Now Pay Later: Shop Pay

Membership Programs

Rewards Program: TopCashback, Active Junky

How would you rate True Classic?
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Reviews Summary

True Classic has a rating of 4.4 stars from 485 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with True Classic most frequently mention customer service, wrong size and new shirts. True Classic ranks 18th among Men's Clothing sites.

service
126
value
129
shipping
132
returns
88
quality
122
This company responds to reviews on average within 1 day
Mexico
1 review
0 helpful votes
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Nice shirts. Nice company.
January 13, 2023

I bought a pack of 6 for my boyfriend, they fit great. Even I had a problem with 2 of them and they were replaced immediatly. Customer service is superior. Would buy again no second thoughts.

Date of experience: January 13, 2023
Raleigh C. True Classic Rep
over a year old

Thanks Saira, we're stoked you're here!

New Jersey
1 review
0 helpful votes
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Very disappointed
January 28, 2023

I order a value pack all size large and every shirt has a different fit and different material This is the second time this happened to me I will never order from this company again.

Date of experience: December 29, 2022
Raleigh C. True Classic Rep
over a year old

Looks like you scored a variety pack which has different styles in the pack. I've reached out to review sizing and see if we need to make any changes or exchanges!

Canada
1 review
0 helpful votes
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More Bod for this Dad
December 20, 2022

Ts fit very well- as advertised - and they make my "dad bod" way less "dad" and much more "bod" and both my wife and I appreciate that! ;) I feel great wearing them! Highly recommend these!

Date of experience: December 20, 2022
Raleigh C. True Classic Rep
over a year old

This is such a stellar review, thanks so much Justin!

Washington
1 review
0 helpful votes
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Doesn't fit
August 6, 2022

They don't fit around the arms like they said they will. And the fit is like any regular t-shirt. Need a refund or review of my order please. Not happy with product.

True Classic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 7, 2022
Jordan G. True Classic Rep
over a year old

Hey there Terry, we would be happy to help you with sizing and a return! Can you provide us with your order information?

New York
0 reviews
0 helpful votes
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Best Shirts Out There
June 26, 2022

These are not only the best shirts on the market, they also provide the best customer service. I've tried several others in the market and True Classic Tees is by far the best!

Date of experience: June 26, 2022
Jordan G. True Classic Rep
over a year old

Thank you for sharing Brandon!

Washington
1 review
0 helpful votes
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Best customer service!
September 22, 2022

I had a sizing issue with my order, and they did everything in their power to make it right. They went above and beyond what I expected any clothing company to do. They earned a customer for life!

Date of experience: September 22, 2022
Ireland
1 review
0 helpful votes
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Happy with order
February 16, 2023

Ordered a 6 pack of active tees. Am very satisfied with the quality. I received 1 tee the wrong size and when I messaged support about it, they popped a new one in my size in the post.

Date of experience: February 16, 2023
Raleigh C. True Classic Rep
over a year old

Thanks for allowing us to make it right, Lee!

Arizona
1 review
0 helpful votes
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Will Be Back
November 18, 2022

We had an issue with our first order, and not only did the team rectify the issue, they did it IMMEDIATELY. Wonderful customer service.
I have a growing teen, so we will be back!
Thank you.

Date of experience: November 18, 2022
Raleigh C. True Classic Rep
over a year old

Rad to hear this, Tiffany. Your teen must be stylin' as well!

Australia
1 review
0 helpful votes
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Awesome customer service
January 23, 2023

Really happy with the customer service offered by Trueclassic tees, I placed my first order recently only to find I had ordered one size to big, after a quick chat with Adan, I was able to place another order in the correct size. Thanks heaps True Classic Tees

Date of experience: January 23, 2023
Raleigh C. True Classic Rep
over a year old

So glad we got you in the correct size- bet you look great!

North Carolina
1 review
0 helpful votes
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Excellent experience, would definitely recommend!
October 26, 2022

Excellent experience, would definitely recommend!
Very happy with the quality of products, the level of customer service, and I suggest these shirts to a lot of my friends and family

Date of experience: October 26, 2022
Raleigh C. True Classic Rep
over a year old

Pumped to hear you recommend us to friends and family! What an honor.

Australia
1 review
0 helpful votes
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Great tees, even better customer service
September 19, 2023

Loved the tees. Super comfy - got a size too big and the team we're quick to organise a smaller size order and get it shipped out ASAP.
Absolute Legends!
Cheers

Date of experience: September 19, 2023
Raleigh C. True Classic Rep
over a year old

Thanks for this thoughtful review, Antony!

Canada
1 review
0 helpful votes
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Great customer service!
August 31, 2022

Had a great experience with the customer service department. Quick to reply and answer all questions.
Hard to find good service now a days but that's not the case here.

Date of experience: August 31, 2022
Chantelle M. True Classic Rep
over a year old

Thank you for your kind words, Mack!

Florida
1 review
0 helpful votes
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Experience With True Classic
November 11, 2022

I had chatted in to see if I could exchange my husbands medium shirts (10 of them) with large. When I purchased them they said they were on "sale" I also used a discount code so I got them all for a really good price. When we got them they were a hair small so I thought a large would be better so when I chatted in, she said we could not return them because they were final sale and you cannot return final sale(which I had previously read and made sure what I was buying did not say "final". It only said "sale"). After chatting with her she said that she could give me a credit for the purchase price and I could re buy in large. That wouldn't work in my favor bc now I didn't have a discount code so now I'd only be able to repurchase less shirts for same price I paid. But that was all they could do so I said ok… she then came back and said that she would replace them all with large as a one time courtesy and I could donate the medium shirts
It went from being a disappointing first time experience with the company to a pleasant experience. We really love the shirts so I know we'll be purchasing more. Thank you!

Date of experience: November 11, 2022
Raleigh C. True Classic Rep
over a year old

Thanks for sharing this experience; we love hearing when our team goes above and beyond!

Canada
1 review
0 helpful votes
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Great Customer Service
January 13, 2023

Ran into a small issue with sizing, and was able to connect with an extremely helpful rep that was not only polite but determined to solve the issue. Great experience with True Classic.

Date of experience: January 13, 2023
Raleigh C. True Classic Rep
over a year old

Thanks for sharing your experience with our awesome CS team!

Florida
1 review
0 helpful votes
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Fantastic customer service
April 11, 2023

I received a pack of shirts that were too small. I reached out to true classic and they were very quick to respond and did everything to make it right. Great customer service!

Date of experience: April 11, 2023
Raleigh C. True Classic Rep
over a year old

Love to hear this, Bill.

Michigan
1 review
0 helpful votes
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High end customer service
August 9, 2022

I ordered a 3 pack of tshirts. 2 didn't fit right. I contacted customer service and they made it right!

I will continue to buy from true classics as long as customer service remains the same.

Date of experience: August 9, 2022
Chantelle M. True Classic Rep
over a year old

Thank you for your support, Steve!

GB
1 review
0 helpful votes
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Really helpful and great returns policy
April 3, 2024

Had an issue with sizing after shrinkage of a t shirt and they were really helpful with advice and dealing with replacement.

Date of experience: March 24, 2024
Raleigh C. True Classic Rep
over a year old

Thanks for sharing this review!

Missouri
1 review
0 helpful votes
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Read the fine print
December 31, 2022

My husband didn't like the fit of the teeshirt so I wanted to return it but somewhere on the order site it must have said final sale and so is not returnable. Please read EVERYTHING on the sale site before you order!

True Classic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 30, 2022
Raleigh C. True Classic Rep
over a year old

We do post all final sale items in the description of the product page! So sorry if that was missed. I reached out via email, to make this right!

Finland
1 review
0 helpful votes
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Best support
November 22, 2023

Asked help with returning item that was too small for me and they said they will just send me bigger size and I can donate smaller size I already got away!

Date of experience: November 22, 2023
Raleigh C. True Classic Rep
over a year old

Thanks for sharing this great review, we appreciate it!

Germany
1 review
0 helpful votes
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Awesome support
October 5, 2023

Sadly the first ordered size doesn't fit. But the support helped me fast and send the right size directly to me. No way to handle this better than that! Big thanks

Date of experience: October 5, 2023
Raleigh C. True Classic Rep
over a year old

Appreciate this great review, Rico!