business logo of True Classic

True Classic

trueclassictees.com
casual, minimalist menAge 26-45, 46-60
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About the Business

We produce butter soft, affordable, high quality fitted premium tees for men.


trueclassictees.com
+1 323-419-1092
USA
Founded in 2019
Clothing item from True ClassicFashion apparel by True ClassicMerchandise from True Classic clothing lineTrue Classic fashion product

Business Highlights

General

Year Founded: 2019
Target Gender: men
Target Age Group: 26-45, 46-60

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Shipped From: USA (California, Texas)

Returns

Return Policy: not free
Return Instructions: all items must be unworn (with the exception of trying on), unwashed, unaltered, and returned in their original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, minimalist
Body Fit: regular, tall
Available Sizes: Men's (S, M, L, XL, 2XL, 3XL)

Customer Service

Support Channels: chat, phone, email, whatsapp
Support Phone: +1 323-419-1092
Support Email: support@trueclassic.com

Payment Options

Payment Methods: card payments, Paypal, Amazon Pay, Google Pay, Apple Pay
Buy Now Pay Later: Shop Pay

Membership Programs

Rewards Program: TopCashback, Active Junky

How would you rate True Classic?
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Reviews Summary

True Classic has a rating of 4.4 stars from 485 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with True Classic most frequently mention customer service, wrong size and new shirts. True Classic ranks 18th among Men's Clothing sites.

service
126
value
129
shipping
132
returns
88
quality
122
This company responds to reviews on average within 1 day
Ireland
1 review
1 helpful vote
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Excellent customer service
June 23, 2024

I received the wrong size shirt and was immediately sorted out by one of your team.excellent service!

Date of experience: June 13, 2024
Florida
1 review
1 helpful vote
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Amazing product and customer service
April 4, 2024

I've bought many items from this company and am 100% satisfied with the quality of their product and customer service.

Date of experience: March 25, 2024
Raleigh C. True Classic Rep
over a year old

We appreciate the support Harold!

Ohio
1 review
0 helpful votes
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PHENOMENAL CUSTOMER SERVICE
November 10, 2023

I would put 10 stars if I could! I ordered a few shirts, and had to return them because I got the wrong size, and the fit of the round hem wasn't right. Their customer service REACHED OUT TO ME to discuss the return! I didn't even know that was possible. They were so kind and offered me a different shirt that would be better fitting for FREE. I also got a 10 dollar credit for giving them my honest feedback. I am amazed with their service! I have never written a review but I feel after such an amazing experience I had to! I will forever buy all of my significant others shirts (and possibly pants) from TRUE CLASSIC!

Date of experience: November 10, 2023
Raleigh C. True Classic Rep
over a year old

What an incredible review. Thank you Faden!

Washington
1 review
0 helpful votes
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Not worth the money!
February 17, 2024

My wife bought me three tees about 6 months ago. Collars are already rolling and out of shape. I've got longer and better west from $8.99 tees at Old Navy.

Date of experience: February 10, 2024
Raleigh C. True Classic Rep
over a year old

Oh no, we’re so sorry to hear this! If we can get your order information, we’d be more than happy to replace those tees.

Louisiana
1 review
0 helpful votes
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Great customer service
May 11, 2022

Great shirts! I had one shirt that did not fit correctly, and customer service immediately replaced that shirt, no questions asked! Thanks, True Classic!

Date of experience: May 10, 2022
Chantelle M. True Classic Rep
over a year old

Thanks for the support, Michael! I am glad we could help.

Washington
2 reviews
15 helpful votes
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I am editing this as True Classic Tees customer service reached out to us a day or two after I posted this. They wanted to make our order right. We were sent the appropriate size of shirts in a timely manner. We offered to send the other shirts back but we were told to donate them to a charitable organization. Thank you for correcting the mistake.

*My husband is always on the lookout for a nice fitting T-shirt so when I saw the ads for True Classics I told him he needed to order some. We did the sizing and followed the measurement guide and he ordered one, when he ordered there was an offer to add a surprise for an additional $8.99 so he did. They showed up today and he texted me at work to tell me that one shirt would fit a 350 pound man (subtract 130 lbs from that for my husband) and one would probably fit me (115 lbs) as they sent a size small. He is really disappointed and I do not know how you can follow the website's sizing guide and end up with a shirt that does not fit and why they would send a completely different sized shirt as the surprise (I guess that is the surprise?). So apparently do not fall for the hype around these shirts.

Date of experience: February 10, 2023
Raleigh C. True Classic Rep
over a year old

Hi there! It looks like size small was ordered for the navy tee, and 2xl was ordered for the mystery tee! Our fulfillment team fulfills orders according to how they were placed. No worries if that wasn’t the size you intended to order, we’ll get the right sizes out, on us!

Texas
1 review
0 helpful votes
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These are the most comfortable shirts ever. When I ordered the wrong size, they were quick to provide return information and refund. You don't find customer service like this anymore!

Date of experience: May 3, 2022
Chantelle M. True Classic Rep
over a year old

Thank you so much for your support in our business, Joe!

Israel
1 review
0 helpful votes
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Just what I was looking for
October 25, 2022

As a tall, slim, wide at the shoulders guy, these Tees are exactly what I was looking for. Great quality fabric as well.
If they had more stuff I would probably buy it too.

Date of experience: October 25, 2022
Raleigh C. True Classic Rep
over a year old

We're always working on expanding our collections, we recently launched button downs, jeans and chinos!

Nebraska
2 reviews
0 helpful votes
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Satisfied Customer
October 25, 2022

Online site was easy to navigate and the items I purchased were reasonably priced. Long sleeve henley style t-shirts were a good fit even after two washes. Comfortable wear on an autumn day.

Date of experience: October 25, 2022
Raleigh C. True Classic Rep
over a year old

Our henley's are rad- definitely a great transition piece for fall and winter. Thanks for sharing!

Canada
1 review
0 helpful votes
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Waste of money
July 9, 2022

I'll keep it short and not so sweet. Don't waste your money on these T shirts. I ordered a six pack of different colours, all XL. Not a single shirt is the same size. Crap product.

Date of experience: June 9, 2022
Chantelle M. True Classic Rep
over a year old

Hi Simon. Generally, with apparel there is an industry-wide standard to expect a 5% tolerance on measurements/fit differences. Typically, our tees fall within that tolerance, however, your experience is important to us, so we'd be happy to replace those items for you. We would love for you to reach out to our customer support for additional assistance.

New Zealand
1 review
0 helpful votes
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Fantastic company
November 29, 2022

I have revised both a fantastic product along with amazing service. This company really knows how to look after their customers. I will be purchasing more. Thank you classic tees

Date of experience: November 29, 2022
Raleigh C. True Classic Rep
over a year old

This is rad! Thanks for sharing this review.

Ohio
1 review
0 helpful votes
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Excellent product
November 24, 2022

My son absolutely loves these shirts. I bought him the T-shirts & long sleeves. They fit amazing. He says I'm buying them now for my son-in-law fast shipping. Great company to work.

Date of experience: November 24, 2022
Raleigh C. True Classic Rep
over a year old

What a compliment, we’re honored!

Maine
1 review
0 helpful votes
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Your t-shirts have an awful collar and shrink badly when washed. Customer service if that's what you call it is useless. Trust me don't buy them you will regret it.

Date of experience: August 5, 2022
Jordan G. True Classic Rep
over a year old

Hey Joe! We would be happy to look into the shrinking you have experienced! We do offer a 30 day guarantee on our tees! I do see that our team offered to issue a replacement set of tees and you choose to move forward without those! Let us know if you change your mind!

New York
1 review
0 helpful votes
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Amazing tees, and even better customer service!
January 26, 2023

Title says it all! Tees (long sleeve and short) fit and look great! Had an issue with a shirt that was quickly and efficiently resolved. Will definitely be buying more!

Date of experience: January 26, 2023
Raleigh C. True Classic Rep
over a year old

Big thanks for allowing our awesome customer service team to get you taken care of!

California
1 review
0 helpful votes
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Giving them a try
January 19, 2023

The shirts are nice good quality material good fit. I was shipped one wrong size with my order but they have been prompt in offering to correct the issue.

Date of experience: January 19, 2023
Raleigh C. True Classic Rep
over a year old

Awesome, we love to hear this!

North Carolina
1 review
0 helpful votes
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I have purchased T-shirts from True Classic on at least 4 or 5 previous occasions and I had earned 230 Customer Appreciation Points. I tried to buy a 3 pack of T-shirts and a long sleeve waffle shirt. The price that popped up in my cart total was $72.97. If you have 200 "Customer Service Points" then you are supposed to be able to take $20 off that price. After trying to apply that discount multiple times, without any success, I had to contact their customer service. They actually were very responsive. They did respond to both "in chat" and via email fairly quickly. However, when trying to get the additional "Customer Appreciation Points" applied to the sale was a whole other thing. After multiple emails trying to figure out how exactly they were going to apply the reduction they finally provided me with a "special code" that I could apply at checkout. I applied the code and sure enough they took off $20. And in their defense it does say, "amount does not include taxes." So, I clicked on the "complete order" button because I'm pretty much done with their customer service folks at this point. As soon as I clicked it the new total popped up and was $65 and some change. So, seven bucks off. I know, some of you guys probably spend a hundred on a single t-shirt, but I'm not that guy. I'm perfectly ok with a pack of Hanes T-shirts. I think True Classic Tees is a huge Rip Off. Way over priced and if you think they are going to actually reward you for being a repeat customer, well, think again. Those "Customer Service Points" might as well be the middle finger to their customers.

Date of experience: November 10, 2022
Raleigh C. True Classic Rep
over a year old

Hi Curtis, thanks for this review. I was able to pull up your ticket. Our discounted prices for sales are not applicable with promotional codes or rewards points. Our team offered to refund your order for the rewards points. They also offered a site credit for your rewards points ($20), if you wished to utilize that instead. Our customer service team ended up refunding your entire order; to improve your experience, prior to this review being left. Taxes are out of our control, as we do not set tax rates- that is by state, city and county. Our team was cursed at by you during chat and email exchange; and nonetheless went above and beyond to make this right.

Japan
1 review
0 helpful votes
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I discovered True Classic by watching an ad somewhere on IG or YT and was at first skeptical because it sounded too good and unrealistic. Then I decided to give it a fair try by ordering around 15 T-shirts of different colors. If it did not suit me I could ship them back anyway, even from Switzerland which was very practical. My order was sent really fast and I received it a few days later. Please note that for my shipment, I did not have to pay any border fees in addition.

Honestly, I could not be more satisfied with what I received. All of what I had purchased arrived, and they even gifted some additional T-shirts when you purchase enough. The colors are great, no useless logo or decoration on it, just a plain T-shirt and that is all what I was asking for. And it fits absolutely perfectly. The brand often advertises that it's great for people that have maybe some fat, but I have been working out for some time now, and these T-shirts make me look really good. My arms and my chest look bigger and it's not too long, fits the neck perfectly as well. The quality of the textile is great as well and they don't come out of the washing machine with too much creases. And all of that for a very reasonable price. Thank you True Classic!

Date of experience: February 22, 2023
Raleigh C. True Classic Rep
over a year old

Thanks for the support from Switzerland, what an honor! So glad to hear these tees were a perfect fit.

Maryland
1 review
1 helpful vote
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At first I wasn't sure
October 6, 2022

I ordered a 6 pack after seeing the ad on Facebook. I requested one in each color and received them promptly. Tried on the white shirt and fell in love immediately. However being a former Army grunt, I like to wear my tans and greens. Those colors did not fit like the white one did. I am 6'2" 275lbs. Finding a good t-shirt that fits and doesn't have floppy arms is impossible. However, I reached out to express my concerns and was told that I perhaps ordered the wrong side.

I was sent replacement shirts that were XXL-Long. These shirts fit amazing! It even has a slight longer length in the back which can be a problem for big guys when we bend over.

I'm off the mindset that it's easier to remove excess and impossible to add. The extra length was heaven sent and the arms are not floppy at all. These shirts fit like a traditional shirt should. I would definitely purchase these again and highly recommend them. Also the customer service made my transactions super easy and very helpful. You could purchase without any hesitations!

Date of experience: September 5, 2022
Chantelle M. True Classic Rep
over a year old

Hi Oscar. I can assure you this is not the norm and we would love to connect and get you taken care of.

North Carolina
1 review
1 helpful vote
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Best In the biz
May 25, 2022

You'll never convince me that another company is better. Customer service, product, everything. They're the best bar none. Buy into them and you'll never go back….

Date of experience: May 23, 2022
True C. True Classic Rep
over a year old

Hi Andrew. We are so grateful for the support. We appreciate you!

Australia
1 review
0 helpful votes
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Where have these shirts been all my life!
August 28, 2022

Holy cow! Put them on and they are so soft! Tight in all the right places but loose where it counts. I love them and definitely glad I took the plunge. Also shipping to Australia was lightning quick!

Date of experience: August 28, 2022
Chantelle M. True Classic Rep
over a year old

So glad you are loving your True Classics, Adam!