business logo of True Classic

True Classic

trueclassictees.com
casual, minimalist menAge 26-45, 46-60
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About the Business

We produce butter soft, affordable, high quality fitted premium tees for men.


trueclassictees.com
+1 323-419-1092
USA
Founded in 2019
Clothing item from True ClassicFashion apparel by True ClassicMerchandise from True Classic clothing lineTrue Classic fashion product

Business Highlights

General

Year Founded: 2019
Target Gender: men
Target Age Group: 26-45, 46-60

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Shipped From: USA (California, Texas)

Returns

Return Policy: not free
Return Instructions: all items must be unworn (with the exception of trying on), unwashed, unaltered, and returned in their original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, minimalist
Body Fit: regular, tall
Available Sizes: Men's (S, M, L, XL, 2XL, 3XL)

Customer Service

Support Channels: chat, phone, email, whatsapp
Support Phone: +1 323-419-1092
Support Email: support@trueclassic.com

Payment Options

Payment Methods: card payments, Paypal, Amazon Pay, Google Pay, Apple Pay
Buy Now Pay Later: Shop Pay

Membership Programs

Rewards Program: TopCashback, Active Junky

How would you rate True Classic?
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Reviews Summary

True Classic has a rating of 3.8 stars from 484 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with True Classic most frequently mention customer service, wrong size and new shirts. True Classic ranks 18th among Men's Clothing sites.

service
125
value
128
shipping
131
returns
87
quality
121
This company responds to reviews on average within 1 day
Israel
1 review
0 helpful votes
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Poor delivery
November 18, 2022

I've purchased the tees after seeing it on social. The tees didn't arrive for over a month and when I wrote them about it they found out that it was not handled properly and resent it, still didn't arrive. They sent me message to rate my experience and what do I think about the tees, it's a joke

True Classic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 19, 2022
Raleigh C. True Classic Rep
over a year old

Hi Ilya, we have reached out via your initial email ticket with us. I see your original package was returned to sender; and your second package is en route. We will most certainly make sure you receive that order.

Mexico
1 review
0 helpful votes
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Amazing products
February 27, 2023

I purchased a couple of products to try and I am very satisfied with the whole experience.
The site is good and simple to navigate, the shipping is great! Although I live outside US (Mexico) it only took around 5-6 days...and the product is very comfortable to wear and looks even better!
I totally recommend it!

Date of experience: February 27, 2023
Raleigh C. True Classic Rep
over a year old

Big thanks for the support, from Mexico! We're grateful you're here.

Massachusetts
1 review
0 helpful votes
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Amazing Company w/ Amazing Customer Service
October 27, 2022

I have ordered a good amount of products and have been happy with every single item. I screwed up a size on one of my orders and had to return something, and their customer service couldn't have been more friendly and helpful. I'm happy to see they are developing more clothing items, because I plan to only wear their clothes since they not only are very comfy, they fit right, the pricing is awesome and their customer service is spectacular.

Date of experience: October 27, 2022
Raleigh C. True Classic Rep
over a year old

What an honor! Stoked to hear we’re filling your wardrobe.

Arizona
1 review
0 helpful votes
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Best Company!
August 17, 2022

For years, I've been looking for a comfortable, understated shirt that didn't look cheap. True Classic was the company I was looking for. The shirts are incredibly comfortable, and they fit better than any other shirt on the market. I've expanded what I buy from True Classic from shirts to shorts, socks, and underwear... and they're all the softest, most comfortable I've ever had. Thank you, True Classic!

Date of experience: August 17, 2022
Chantelle M. True Classic Rep
over a year old

Thanks for your support, Glenn!

Australia
1 review
0 helpful votes
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Exceptional and friendly customer service
October 24, 2022

Buying a product is not just about a high quality product of which True Classic Tees also provide. It's about the people, the service and here they have also excelled.

Cristina helped me with a problem around ordering the wrong size. Her solution went beyond my expectations and not only surprised me. But delighted me. It's the product quality that sells but the service that brings customers back. And they now have a customer for life

Thank you to Classic Tees and Cristina!

Date of experience: October 24, 2022
Raleigh C. True Classic Rep
over a year old

We’ve passed on these awesome words to Cristina. Thanks for sharing your great experience with our brand.

New York
1 review
7 helpful votes
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Avg height big guy? Stick with Old Navy
April 19, 2022

Ordered a 6-pack of multi-colored, vneck t-shirts in XXL. Processing/shipping time is decent and status update emails are good but thats kind of expected. Im 6'0 280lbs so i'm def a bigger guy.

I opened up a shirt to try it on. I had high expectations from the marketing campaign and the images i've seen only to be pretty disappointed. Im not saying the shirts are bad, they're just not for me. The material is pretty basic, nothing special, but not lower quality than other tshirts in my wardrobe. The biggest let down was that in a XXL, the sleeves extended past my elbows and the shirt length went down to the middle of my butt... Its a basic, boxy tshirt with sleeves that are far too long. Shame really.

Date of experience: April 19, 2022
Breanna M. True Classic Rep
over a year old

Our fabric is a unique blend with a lightweight feel, and designed with the best quality. We chose this blend for its softness as it keeps its shape better than 100% cotton or other blends. We use a very unique process with the fabrics, creating an even higher quality fabric than most brands. You will find this provides our tees with quality that holds after wear and washing, to withstand the test of time and still fit and feel great. We're sorry you don't care for it, however. We do offer product guarantee and would love to help with that if you'd like to provide us your order information so we can get in touch. Your experience is important to us and we'd love to try to help with sizing on your order. Either way, we appreciate the opportunity and hope we can connect soon.

GB
1 review
0 helpful votes
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Amazing customer service
March 17, 2023

Ordered the staple 6 pack, the t shirts are extremely comfortable and well fitted. One of the tee's had a rip on the seam. I messaged support on the Facebook page, and within a day they'd replaced the product. Amazing customer service

Date of experience: March 17, 2023
Raleigh C. True Classic Rep
over a year old

Thanks for letting us make this right!

Australia
1 review
0 helpful votes
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Great Service
October 6, 2023

Had ordered a heap of XL sized shirts but when they arrived realised they were too small….guys at classic tees didn't even worry about a return of product they just posted out the larger size… no quarreling or back n forth…. What a gr8 company to deal with… will donate original shirts to a charity- thanks again guys really appreciate it.

Date of experience: October 6, 2023
Raleigh C. True Classic Rep
over a year old

Appreciate this great review, we're honored!

Michigan
1 review
0 helpful votes
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Poor customer service.
December 30, 2022

I ordered these tees before. They are ok. However customer service is horrible. My last purchase was 180 dollars the tees were the wrong size. When I went to return I couldn't because they miscoded the order. Long story short some tees had to be returned fed ex others usps. Talk about an inconvenience. Also I have still yet to get my return and customer service is still looking into it. I'm over true classic. I'm actually now really enjoying fresh clean threads. Better fit and feel in my opinion.

Date of experience: November 30, 2022
Raleigh C. True Classic Rep
over a year old

Hi Mark, I was able to pull up your ticket with us. It looks like your order was impacted by a very rare SKU error and we had to process it manually. We did ask for you to let us know when you dropped the items off; so we could process your refund. Part of your return was via our portal, and part of it was via a manual return label sent by our team. We most definitely should have been more clear to use the manual label for the entire order- super inconvenient to go to two locations and we apologize for that. I reached out on your original ticket to make this right.

California
1 review
0 helpful votes
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NEXT LEVEL Customer Service
March 11, 2023

First time in a long time a brand has gone out of their way to make for an incredible experience. Had an order come in and the fit wasn't quite right - without hesitation, Arnel Jr. Hooked up a replacement without any wasted time or nonsense.

I went from unsure if this product would be right for me, to actively shopping for more than just shirts, because I've got to support TC.

Date of experience: March 11, 2023
Raleigh C. True Classic Rep
over a year old

We love to hear this! Thanks Kevin!

Australia
1 review
1 helpful vote
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Customer Service/ Product Feedback
February 29, 2024

My experience from purchasing items, to needing an exchange to a different size was pleasant, swift & overall incredibly positive. The products are soft and of great material, it lives up to the advertisements seen!

Customer Service satisfaction was beyond perfect. A massive appreciation to Hazel, she assisted well above customer service I have received (I work in a Telco Company so I am aware of how service should be), thanks to Hazel it was a must to provide feedback.

Handled all inquiries with efficient, quick and consistent service. Highly recommend TrueClassic! A professional and reliable service, will definitely be purchasing again.

Date of experience: February 29, 2024
Raleigh C. True Classic Rep
over a year old

Thanks for sharing this great experience, Matthew! We appreciate this!

Australia
1 review
1 helpful vote
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If you're not in the US, don't risk it.
February 11, 2023

They are just T-Shirts, nothing special and the benefits of the 'fit' are highly overstated. They have a nice feel, but aren't pure cotton and some shirts are made in China, others in Egypt and the resultant consistency is not quite there.

I followed their sizing chart, ordered accordingly and the fit is way off, no different to a $10k Kmart T-shirt. However, given I'm not in the US, the option to return or exchange is a waste of time given the massive costs involved after already paying the exhorbitant shipping price of $20 to start with.

Don't be fooled by the marketing, just buy local quality T's you can try on!

True Classic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 12, 2023
Raleigh C. True Classic Rep
over a year old

Thanks for this review. We certainly pride ourselves on easy exchanges- there are not massive costs associated with exchanges at True Classic. We'll reach out to review sizing & make sure we get you in the correct size!

Canada
1 review
0 helpful votes
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The 6 pak of XL tees I ordered were too big and I used the Classic size guide for sizing. I saw all the commercials for these tees and I wanted in. I was disappointed that the shirts were too big. When I requested a refund they were happy to refund my purchase (less shipping) but they wanted me to be happy and asked if they could send me a sample tee shirt in the next smaller size at no charge. I accepted and love the fit of it. I will definitely order more in the smaller size in the future. I just thought that they went above and beyond to look after me. Thank you for the great service!

Date of experience: May 23, 2022
True C. True Classic Rep
over a year old

I am so glad we were able to help, Steve. We look forward to being a big part of your closet!

Wisconsin
2 reviews
0 helpful votes
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OUTSTANDING CUSTOMER SERVICE
November 12, 2022

Tiffany was helpful and courteous. This brand really cares about customer satisfaction. I couldn't be happier with the outcome. I will continue to support this brand, because I feel that TC genuinely cares about the product they sell and the customers' satisfaction. The quality of the tee shirts is top notch, soft, 100% cotton with a flattering fit. I've ordered some other items from TC including my favorite Pacific Blue Hoodie, and now I'm trying their knit caps. I look forward to trying their boxer briefs on my next order. If you're on the fence about trying TC, take the plunge. You will be satisfied that you did!

Date of experience: November 12, 2022
Raleigh C. True Classic Rep
over a year old

Thanks for sharing the kind words about Tiffany! We love to go above + beyond!

Canada
1 review
0 helpful votes
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Small Issue resolved
September 3, 2022

There was a small issue with the merchandise on arrival, I messaged on Instagram and the issue was resolved so promptly. It's so rare to find such good customer service these days - for the customer service alone would highly recommend this company to anybody, and will

Date of experience: September 3, 2022
Chantelle M. True Classic Rep
over a year old

Thanks for your support, Leah.

Nebraska
1 review
1 helpful vote
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Cashback and Gift Card Issue
October 16, 2023

Ran into a tough issue when trying to use gift cards and Cashback on a recent purchase. My code was rejected and it was unknown why - I was told it was because there were sale items, then that the cards were expired. Neither of these seemed like they should be the case, so I continued my conversation with the help team. Throughout the entire conversation they were understanding, proactive, extremely responsive and positive. This could have been a really negative experience, and instead it only convinced that I should continue to trust TrueClassic - well done.

Date of experience: October 16, 2023
Raleigh C. True Classic Rep
over a year old

Grateful to hear about this experience!

Israel
1 review
0 helpful votes
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The best costume service experience!
July 3, 2023

I ordered 4 t-shirts size xl and it was too big, i talk with the customer service they replied really fast and sent me 4 new t-shirts size L and let me keep the size xl free charge!
For sure i will come bake and buy more!
By the way the shirts feel really high quality

Date of experience: July 3, 2023
Raleigh C. True Classic Rep
over a year old

Thanks for this great review, we're so grateful for your support.

Canada
1 review
0 helpful votes
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Shipping issues
January 23, 2023

I have waited almost four weeks for these to arrive (bought during Black Friday) in time for Christmas but here I am on Christmas Eve and they have not arrived. They really should warn customers it takes over a month to arrive.

Date of experience: December 24, 2022
Raleigh C. True Classic Rep
over a year old

Hi Jen! I am seeing your order was delivered on December 24! Certainly cut it close, and I am so sorry the carriers experienced a delay in transit. We'll reach out to make sure you received that package okay!

Canada
1 review
0 helpful votes
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Good product
June 7, 2022

Product was basically as I expected. Material was a little thinner than I thought. Shipping was 3 days longer than expected date but they compensated me the shipping money.
At this point I'd be a returning customer.
Thanks

Date of experience: June 7, 2022
Chantelle M. True Classic Rep
over a year old

Thanks for your awesome review, Joshua.

Texas
1 review
0 helpful votes
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I bought some tees last year. I wear them by themselves and as undershirts at school. They are the best-fitting tees I own! My 20 yo daughter liked them on me, so she bought some for her boyfriend this Christmas. They do not wear out fast, so I have not bought more yet. But I will be soon :)

Date of experience: December 2, 2022
Raleigh C. True Classic Rep
over a year old

Thanks for this review, Wade! We appreciate it.