business logo of True Classic

True Classic

trueclassictees.com
casual, minimalist menAge 26-45, 46-60
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About the Business

We produce butter soft, affordable, high quality fitted premium tees for men.


trueclassictees.com
+1 323-419-1092
USA
Founded in 2019
Clothing item from True ClassicFashion apparel by True ClassicMerchandise from True Classic clothing lineTrue Classic fashion product

Business Highlights

General

Year Founded: 2019
Target Gender: men
Target Age Group: 26-45, 46-60

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Shipped From: USA (California, Texas)

Returns

Return Policy: not free
Return Instructions: all items must be unworn (with the exception of trying on), unwashed, unaltered, and returned in their original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, minimalist
Body Fit: regular, tall
Available Sizes: Men's (S, M, L, XL, 2XL, 3XL)

Customer Service

Support Channels: chat, phone, email, whatsapp
Support Phone: +1 323-419-1092
Support Email: support@trueclassic.com

Payment Options

Payment Methods: card payments, Paypal, Amazon Pay, Google Pay, Apple Pay
Buy Now Pay Later: Shop Pay

Membership Programs

Rewards Program: TopCashback, Active Junky

How would you rate True Classic?
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Reviews Summary

True Classic has a rating of 3.8 stars from 484 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with True Classic most frequently mention customer service, wrong size and new shirts. True Classic ranks 18th among Men's Clothing sites.

service
125
value
128
shipping
131
returns
87
quality
121
This company responds to reviews on average within 1 day
Oregon
1 review
0 helpful votes
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Lost Order
December 7, 2022

I've ordered from True Classic before and loved their product. This order was my biggest yet and some how got lost in shipping.
I contacted True Classic customer support and they helped me right away and sent another order out free of charge. I felt like I was treated like family. Thank you True Classic, you got a customer for life.

Date of experience: December 7, 2022
Raleigh C. True Classic Rep
over a year old

That's great news!

Illinois
1 review
1 helpful vote
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Update- Upon publication of this review, this company contacted me and sent me another size. The medium fit better than the large. The customer service scores a 10/10.

This company relys on very aggressive marketing and relentless emails. I finally ordered 3 shirts and they fit like a tent. I washed them and they had the worst static buildup I've ever seen. They aren't even good rags. I wasted over $60.00.

Date of experience: April 8, 2023
Raleigh C. True Classic Rep
over a year old

Ah this bums us to hear! Sounds like sizing may be off, our tees should never fit like a tent. We’d love for you to donate those tees to someone who can use them; and we’re more than happy to get the right size out on us.

Missouri
2 reviews
0 helpful votes
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The Price is Good
February 14, 2023

I've placed 3 orders with True Classic Tees. The first order was great. The tees were a great fit at a great price. I placed a second order 6 months later and the sizes were a full size smaller (medium was now too small). I also noticed that the quality changed and they didn't wear as well. A year later I tried again and ordered 6 tees all large, 3 crew and 3 v-neck. The 3 v-neck were a full size larger that the crew necks. Unfortunately the quality has declined and so has the fit. The best part of these tees is the price.

Date of experience: January 15, 2023
Florida
1 review
0 helpful votes
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No more accidental exposures!
January 26, 2023

It took me months of seeing the add to actually click on it and buy them. I was one of those that bought the white or Black T packs and roll them up until they got too dirty to wash or color faded. Once these came up on sale I gave them a shot. Bought enough shirts and long sleeves for the next 3-6 months I am soooo happy that I no longer show the piggy bank when i lift my arms or sit on a chair. No longer do I have to choose a shirt that is twice the size of my arm just to meet the length requirements.

Date of experience: January 26, 2023
Raleigh C. True Classic Rep
over a year old

We love to hear this, Kevin!

Canada
2 reviews
0 helpful votes
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Excellent customer service
July 25, 2023

Looks looks great and I'm practically having to beat the women off with sticks. Aladdin in the customer service department really helped me out with some technical advice and a shirt replacement. Will definitely be a return customer

Date of experience: July 25, 2023
Raleigh C. True Classic Rep
over a year old

Thanks for this great review!

Colorado
1 review
0 helpful votes
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Comfort and Style for the Workplace
November 12, 2022

I ordered a few different shirts that I could wear to work. I wanted solid colors, without logos, that looked appropriate for work but were also comfortable. I was not disappointed. The shirts looked good with chinos and were as comfortable as my older 5K race shirts that are soft from being worn so often over the years. As an extra bonus, I received three free t-shirts because my original order qualified for a free gift.

Date of experience: November 12, 2022
Raleigh C. True Classic Rep
over a year old

Awesome! Love to hear your a chino fan as well.

Michigan
1 review
5 helpful votes
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Nothing Special
January 4, 2022

So you can not exchange or return their specials. Which is important when you order a bundle of clothes and they are not true to size. Even following their size guidelines. Even sent us a hoodie with the pocket ripped! I wouldn't waste my money if I were you.

Date of experience: January 4, 2022
True C. True Classic Rep
over a year old

Hey, Jay. So sorry about that. Sounds like you may be in between two sizes. We do offer a product guarantee and are happy to help look into your order and see what options we can provide.

New Jersey
1 review
1 helpful vote
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Made it right
January 16, 2023

I had ordered over $150 dollars worth of shirts from them. I had complained that all of them had shrunk on a random Facebook post. I was immediately contacted via messenger and they offered to make everything right. They immediately shipped out new shirts to make up for the issue, not only that they shipped out new shirts more than the value of the ones I originally bought. I wish every company had customer service like this. Great company

Date of experience: January 16, 2023
Raleigh C. True Classic Rep
over a year old

We love to hear this! Thanks for sharing, Jordan.

Canada
1 review
0 helpful votes
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Issue with T-Shirt shrinkage
February 10, 2023

I had an issue with a couple of crew neck shirts shrinking after wash and made a comment on Instagram about how good the shirts were but I had an issue with the shrinking after a couple wash cycles. Almost immediately I was contacted by a representative asking about the issue and how this needed to be corrected. After speaking with the rep I could not find my order number and told them I was not looking for anything free it was just a comment but they still persisted to want to fix the issue. I was then able to find the order number and it was made clear that true classic wanted to fix my issue. I cannot believe how bad you guys wanted to fix this issue especially after I said not to worry about it. This was the most amazing customer service I have ever experienced and am very happy I purchased from you, and will continue to do so.

Date of experience: February 10, 2023
Raleigh C. True Classic Rep
over a year old

That's what we like to hear! So glad our awesome customer service team got you taken care of Jason.

Colorado
1 review
0 helpful votes
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Great product, even better customer service!
August 15, 2023

I had a minor issue with my order and ended up writing them on Facebook; within the hour their was a representative in constant contact with me until the issue was resolved - Aden was super helpful. They sorted everything out and even compensated me for the inconvenience.

They have a customer for life!

Date of experience: August 15, 2023
Raleigh C. True Classic Rep
over a year old

Thanks for the kind words, we're honored!

Canada
1 review
0 helpful votes
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Best customer service
October 21, 2022

I had bought a jacket from them and when one of the buttons came off on the second or third time wearing it. I reached out to them after hours with a picture of what had occurred and within minutes of emailing I had a email saying they were shipping a new one. I own other clothing by them and I cannot recommend them enough.

Date of experience: October 21, 2022
Raleigh C. True Classic Rep
over a year old

Thanks for allowing us to make this right. We def stand behind our products and were happy to prove that.

New Jersey
1 review
0 helpful votes
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Recently got very sick and lost an unhealthy amount of weight, due to my weight loss none of my clothes really fit me right and made me self conscious in them. A friend recommended I check out true classic and I decided to order the staple pack to see if I'd like them and well, I absolutely love them! Not only do they feel amazing, they fit better then I even could of imagined. Before I discovered the company I stopped wearing T-Shirts in public, now, with the help of true classic I feel so confident in the fit they provide!

Date of experience: October 7, 2022
Raleigh C. True Classic Rep
over a year old

Thank you for sharing this review, we are so stoked to hear our tees are a staple in your closet. We appreciate you, and your support.

North Carolina
1 review
0 helpful votes
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Great quality shirts but amazing customer service!
September 14, 2022

I had issues with a delivery, and they immediately helped resolve the issue! Excellent customer service and I've been happy with how well the shirts have lasted. I've had a few for well over a year and just bought more. Frequent washes and air dry (but sometimes some do sneak into the dryer and do just fine!)

Date of experience: September 14, 2022
Raleigh C. True Classic Rep
over a year old

Thanks, Aaron! So stoked to hear this. Thanks for being here, and your support!

Canada
1 review
0 helpful votes
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Exchange
March 14, 2023

I was out of country serving with the Canadian Armed Forces and when I got back and tried on my shirts they were too big I messaged True Classic and within minutes I had a response. Along with that they took care of me extremely well and would recommend this company just on customer service alone. Amazing I'm truly blown away.

Date of experience: March 14, 2023
Raleigh C. True Classic Rep
over a year old

Ah thanks so much for this stellar review!

Illinois
1 review
0 helpful votes
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Convenient, easy, and always the best
November 16, 2022

I've been a customer for a few years now. Although I haven't had the pleasure of wearing these shirts, I know the men in my family love them. They aren't flashy with logos. The shirts are incredibly soft and durable (they are washed often because they are worn often). And most importantly, they seem to fit everyone. The products have always come in on time and I can usually get them when a decent sale is happening. I am a big fan of the company and have had no issues to this date!

Date of experience: November 16, 2022
Raleigh C. True Classic Rep
over a year old

Thanks so much for this review, Kayla. What an honor!

Australia
1 review
0 helpful votes
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Incredible customer service
February 5, 2023

Received amazing service from this team. Timely and prompt replies on messenger, jumped straight to solutions. I had an issue with my delivery, and they agreed to reship my order again straight away with no cost. Amazing service, and awesome t-shirts. Thank you!

Date of experience: February 5, 2023
Raleigh C. True Classic Rep
over a year old

Thanks for allowing us to make it right, Chris- we've got your back!

Massachusetts
1 review
0 helpful votes
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Amazing as always
April 13, 2023

Posted a picture on Twitter of a pair of boxers that developed a whole at the band seam. Customer service reached out within hours and was pleasant to deal with. As always great products and amazing customer service. I'm a customer for life!

Date of experience: April 13, 2023
Raleigh C. True Classic Rep
over a year old

We got your back! Thanks for letting us make this right.

Oregon
1 review
0 helpful votes
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Excellent experience
October 11, 2022

I had a little trouble finding the perfect fit with the way my body is shaped and proportioned and the True Classic team went above and beyond to find the perfect fit for me. The shirts are also very soft and comfortable. Will be ordering again for sure.

Date of experience: October 11, 2022
Raleigh C. True Classic Rep
over a year old

Thanks Wes. Pumped to hear you love our fit, and tees!

West Virginia
1 review
0 helpful votes
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Customer service was amazing
March 1, 2023

Had some issues with my order and some amazing person named Cindy helped me out completely. She listened to every thing I said and then acted upon it to make me feel like a valued customer. She sent the replacements for my order and tell me to donate the other items, just wow. Amazing customer service shes the best I've ever dealt with in any company!

Date of experience: March 1, 2023
Raleigh C. True Classic Rep
over a year old

Happy to pass along this five star review to Cindy! Thanks for working with us, Aron!

Alabama
1 review
0 helpful votes
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Magnificent service
March 19, 2023

To be honest, I'm in shock, pleasantly pleasantly surprised, just as helpful as anyone could be cared about me. Care about other people product is amazing but at this point, I don't care about the product. The customer service was off the chain. I pray that this company succeeds in every area.

Date of experience: March 19, 2023
Raleigh C. True Classic Rep
over a year old

We are so honored- thank you for the support!