Trivago

I booked a trip thru trivago who has partner with Amoma to Orlando the week of the hurricane. I had to call 3 times to get a rep. Once I got a rep, I was told they have to see if the hotel will refund money due to the hurricane.
WHAT, If the whole city is told to evacuate you should get your money back. The hotel refunded me the amount they charged but this company will not refund their fee. I will never use them again nor trivago.

BEWARE! I WAS STAYING THERE LONG TERM. I HAD NO IDEA HOW ILL I WOULD GET! COVID LIKE SYMPTOMS! MOLD STARTED TI GROW ON BED SKIRT THEN BEDS MOVED & BOX SPRINGS REVEALED BLACK GREEN & PINK MOLD ALSO ON CARPETS UNDER BEDS! MGMT OFFERS ANOTHER ROOM DAYS AFTER U LEFT NO WAY! MGMT CHANGING NO ONE INFORMS PETER GM WHO IS BETWEEN 2 PLACES AS HE IS LEAVING! THEY BLAMED ME FOR NOT KEEPING DOOR OPEN REALLY? I DIDN'T EVEN KNOW! WHO KEEPS THEIR DOOR OPEN WHEN AT A MOTEL ANYWAY?

Stayed in a Studio 6 Charlotte Airport #6006 3420 Queen City Dr Charlotte NC. Only pet friendly hotel we could find for a one night stay. The first thing I checked with the mattress and it appeared to be new sheets were really white. However as the evening approached the room started to smell... the bedspread I discovered was filthy... carpet in halls disgusting... nothing worked. No hot water in bathroom sink... and we woke up to roaches on the wall. And they charged me a $25 nonrefundable pet deposit? I wouldn't let my Chihuahua's feet touch their filthy floors. First time I used Trivago... and the last time.

I booked a room through Trivago promising room, breakfast, free valet parking. Next thing I knew, a company I never heard of called 'Canelon' had withdrawn $886 from my bank account; they represented they were working for Trivago. When I got to the hotel room, my 'special rate' was no where. In fact, the hotel doesn't work with either Trivago or Cancelon, no monies had been paid on my behalf. I was then charged the full stay (+$32/night valet) on my card. I have now paid twice and never received a refund (or acknowledgement of wrong) from either Trivago or Cancelon.

Booked a hotel through Prestigia on Trivago. Had a medical emergency and there was no one to talk to at Trivago. There is no customer service contact information except an email that takes days to hear from, still waiting. The hotel cancelled the reservation without a problem, provided the cancellation number to Prestigia, but Prestigia will not cancel because it says its "partner" will not allow it. Countless emails with Prestigia, and they will not reveal who the "partner" is. Save yourself aggravation... DO NOT USE TRIVAGO

I agree with previous reviewers, Trivago's vetting of their site's suppliers is inept at best and likely they are a front and just a way to add a layer of seperation between them and their cohorts, while adding a false sense of legitimacy, for these scam Euro/Russian booking sites.

I have had personal dealings with both Trivago and their linked supplier Hoteling.com. When searching on Trivago you'll find all the similar availablities and pricing found on other, legitimate, booking sites such as Expedia, Priceline and Travelocity but you will also see availability at hotels that had no availability on the other sites and/or prices 10-20% less than these other sites offered by Hoteling.com and the like. Thinking you've stumbled upon a deal you'll be tempted to roll the dice and book through one of these sites you've likely never heard of, hoping you'll be just fine.

If you decided to check out reviews before booking, good for you. You've been warned...

Booked a hotel stay through Trivago with Otel.com. Otel immediately took our money and sent a confirmation of booking email. The hotel we chose to stay at is 45 minutes away from us in Calif. We later learned Otel.com is in Istanbul Turkey. We called the hotel the next day to double check our reservation and they have no record of the reservation, they have never heard of Otel and they are booked full on the date of our reservation. I have requested a resolution from Otel with no response. Checked Otel's reviews and they are the worst! Several stories like ours of the site taking their money and issuing a false confirmation. Even though Trivago is not responsible for the actions of the sites they post on their website, it seems to us that they are doing a horrible job of vetting these sites before including them in their list of sites.

I kept seeing TV ads for "Trivago" but could never remember the name. FINALLY, I remember the name so I go to book a hotel on their website just the other tonight. So, I find what I want and go to book it. Then, I read the "terms and conditions" and it's really strange. All of a sudden, I'm on some Italian owned website that says I must select USD or I will be charged in Euro and that I'd have to go to their website directly to cancel. Then, I look up and see that this site that I just entered my credit card info on is not secure! There is no "https" before the site name. So, I un-check the terms & conditions box, leave the site and booked on Hotels.com instead. However, it was too late! AMEX called us, emailed us, texted us and shut down our ability to go on-line to our account since they identified the fraud. They now have to send me a a new card. Too bad I FINALLY remembered that stupid name!

The worst. I will never use them again. I was charged for my hotel and the hotel has NO record of my reservation. Trivago is the middle-man and the actual reservation was made through Cancelon. I called cancelon to ask why the hotel has no record of my reservation. They keep telling me that they need 24 more hours to get a response. Now the hotel where I was going to stay is fully booked. Cancelon says that my only option is to cancel my reservation. Too bad that I could have used a reputable company and actually gotten my room. I am now out the cost of the conference I paid for too.

I am so happy, because trivago is the best hotel searching site. When i go abroad i use trivago and everytime they give me good job. I say thanks from hereto trivago

I went on trivago hotels and put in Eureka, CA... I have family there. A page of hotels came up for Eureka, Ca. It was one page and when I went to the bottom of the page there was this cabin. It was inexpensive and even came with pictures. I. Fell in love with it. I showed my brother and my daughter who is coming with me. She said book it. I did and then I called my nephew in Eureka to tell him about it. He looked it up himself and the map was not from Eureka, Ca it was Eureka Montana. Your search engine had them on the same page. That was your fault. Why would you stick in Eureka Montana on a Search for Eureka, Ca. I can call you. You have no number. I'm just glad I didn't wait until I got there and found out I didn't have a place to stay. Yes I was. Able lo cancel, but it will take 5 to 7 business days to go back on my credit. You need to chance this so it doesn't happen to someone else.

I will put this up front- DO NOT USE THIS POS COMPANY. This company is like a subcontractor for companies that book rooms for people- They do have not a quick support structure. This company could care less that you get what you paid for or you get anything- they will say don't speak with us speak to the company you booked with- and if you think customer support is better with the subcontractors you a dead wrong- The are no better, I could see that they might not care if I was just booking a room at the motel 7 but i was booking at a 5-star resort in Fla. Just call the resort you want to book as they for the best rate and save yourself a ton of money.