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I reached cancelon through Trivago. I made a reservation and was charged for the hotel upfront. Not the hotel has no record of my reservation. The hotel is fully booked. When I call cancelon, they keep telling me they need 24 hours to look into it. 24 hours later, I get the exact same story. It has been a week. Obviously this is a scam site and fraudulent.
The worst. I will never use them again. I was charged for my hotel and the hotel has NO record of my reservation. Trivago is the middle-man and the actual reservation was made through Cancelon. I called cancelon to ask why the hotel has no record of my reservation. They keep telling me that they need 24 more hours to get a response. Now the hotel where I was going to stay is fully booked. Cancelon says that my only option is to cancel my reservation. Too bad that I could have used a reputable company and actually gotten my room. I am now out the cost of the conference I paid for too.
Tip for consumers:
I have had good luck with Expedia. Do NOT use Trivago. The worst!
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Back in early 2020 I booked a room via Cancelon 4 hours away from home because my son had to have...
Dear Customer,
Greetings from Cancelon.
I would like to thank you for sharing your experience through SiteJabber. Your opinion is very important to us.
Please accept our apologies for the inconveniences you experienced with your reservation.
In order to make the things right, please kindly share with us your booking number and we will do our best to find a solution that will meet your expectations.
You can share it by writing to us directly to support@cancelon.com.
We look forward to hearing from you.
Kind Regards,
Yulia
Customer Support Manager