Update. Honestly, my experience with TripAdvisor started out poorly. My wife was frustrated. As a result, I became upset when I realized why she was frazzled. Anger kicked in, and I posted an unflattering review of the company. Next, I wrote an admittedly nasty note to the CEO, Matt Goldberg who has been there less than six months. My guess on his reading what I sent? Zero chance!
Shocked - about five hours after my tirade, and on a Monday night around 8 pm, my wife got a call - from Matt Goldberg. Not an assistant. Not an imposter. The CEO!
His approach could not have been more reflective of client centered strategic leadership.
1) Apology... agreed situation was not acceptable
2) Empathy... acknowledged her frustration was legitimate.
3) Asked Questions... assuring he understood - cared - and demonstrated respect.
4) Restated His Understanding... which enhanced trust; really listening.
5) Personal Promise... will be resolved within a day
6) Request... if not resolved - call him personally!
The next night, I shared with the MBA's I teach (my retirement job) about our experience with Matt Goldberg. Rarely do I have an example of world class leadership.
What I shared - lesson to consider:
1) Personally Engaged... checking "customer touchpoints" - not just relying on what the executive team is sharing.
2) Demonstrate Care And Respect... invest the time and effort in a manner that is desired for the entire company culture.
3) Action Oriented... rolled up sleeves - and get things done. Set an example for the team. "This is what service is!"
Lesson Reinforced. All companies - and people - will make mistakes. It is how mistakes are handled that demonstrate their character and values. Surprisingly, some of the most loyal customers are actually the result of bad experiences - handled in a world class way.
My guess? The future of TripAdvisor has never been brighter. Hoping his approach is contagious, and strengthens the culture of TripAdvisor even more. Afterall, culture is most often the key ingredient in the recipe that results in world class teams.
The best site for your travel needs. I always use Travel Advisor to verify all the information about cities and countries
Although I always check trip advisor, I also try to do some research on the web. Reviews are based on perspective.
I have used Trip Advisor to determine quality of hotels, things to do areas and be part of a sharing community
I do all my bookings after reading the reviews. They are very helpful for the overview. Keep up the good work.
Using this site to find what to do, activities and places to see when I'm traveling. Easy to use and get's you a lot of information in one place.
Needed to find out some specific info about my next destination and managed to find most of my answers in one place. Very useful site!
I use them for years when planning trips and find them useful. Sadly, I have noticed that fake restaurant and cafe reviews are very common.
Pretty useful site but may be getting some "help "as reviews are occasionally out of kilter with personal experience. May be my paranoia, of course.!
Great research site to plan your next vacation. Find a lot of great information to book my trips and activities
Used this company many times, never been disaponted, gave them 4 stars because 5 stars would mean perfect and no one is perfect.
Please don't recommend Aloha pure nature in rishikesh... totally fraud hotel. Very bad management; totally unprofessional
Darren the Grey Lines driver in Sydney, Australia gave a good history about the Blue Mountains and surrounding areas and also had a good sense of humor
I am a senior reviewer with Trip Advisor and have used their reviews. I find them thorough and helpful.
I always look at TripAdvisor whenever I'm researching a hotel. The reviews are great and I'm a contributor too
I suspect there are some fake reviews on here. The hotel I chose to visit on Malta was nothing like the page suggested.
Never go for a trip without their recommendations! Last holiday we`ve had it was on a cruise ship with Carnival. It was beautiful
I always check for different restaurants in the area I am visiting. Never been disappointed with the advice
The reviews and easy access is great. The detail and the options are just so vast you dont know where to start
If you are searching for the best place for restaurant reviews, this is the place to go! I use it everytime when I travel
Overview
Tripadvisor has a rating of 3 stars from 605 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Tripadvisor most frequently mention customer service, credit card and several times. Tripadvisor ranks 2nd among Travel Guides sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members