Pros: Their Best Price Guarantee works, you just have to fill in the form on the website and provide a screenshot and they will refund the difference to your account or give you a discount code for the next booking.
Cons: I had to ask a few questions about cancelling my reservation in April due to the coronavirus situation. Their chat bot was really annoying and couldn't help me at all! I tried to call but the line was busy all the time. So, no any real agents, just terrible customer service chatbot aka virtual assistant.