Trip.comReviews 1,372

Unprofessional and inflexible
I had to cancel a flight to madagascar due to a state of emergency that was declared in that country around the time i had my flight booked (severe floodings). I approached customer service about using part of the money from that flight to booked other flights i needed to book. They refused and were very inflexible about my special and unforeseen situation. In short, they refused to refind or use any of the money spent on that ticket on other tickets that i could have booked with them.
They are hard to get hold of and their chat service online is useless, any concern you have they refer you to most frequent asked questions, no matter what the question, no mkatter how unique the situation is like in my case.
Very unprofessional company
Booking number *******5226

One month ago, I bought 7 tickets from Trip.com for my annual family trip to Lombok Indonesia. This is the first time and for sure the last time I am dealing with them. Not only the tickets I bought are none refundable but trip.com can not even fix a simple mistake, such as a name typo. I accidentally typed "h" as "n" in one of my family member's name. Got frustrated dealing with them, I went to China Airline ( a Taiwanese airline not Air China)office locally and told them my story. ThE airline made an exception for me, only charged me $50 to make it right. That's how you call a good customer service. On many phone calls with trip.com representatives kept telling me everything will be taken care of. Guess what? They took care of nothing. Good thing I didn't buy their story and called China Airline directly to get the bottom of this. Now, My trip on 2/11 is fast approaching I need to call Air Asian Indonesia to get their story if trip.com lied to me saying they fixed the typo with Air Asian Indonesia. Oh, by the way, I am very disappointed of Skyscanner and Kayak too. I have been using them all these years and all the time. Why they even let trip.com and kiwi.com to be part of their booking agents. Didn't they do their due diligence for their clients? I didn't check trip.com before using their service because of the reputable Skyscanner. Well, lesson learned. Now I can only hope for the trip will take place as planned. Wen Wu

On January 2nd, 2020 I used skyscanner app to search for cheaper flights from Algiers to Alicante. I entered 2 adults and an infant (my wife, I and our daughter). When I selected the deal, it took me to trip.com website to do the next steps. However, trip.com didn't give me the choice to enter my infant information. So, I called them before I purchased the ticket to ask about this issue. The agent asked me to go ahead and purchase the ticket for two adults -as it was shown on their website- then call back and add the infant for free of charge. I did purchased the tickets, but when I called they asked me to pay for it. Another agent said that's not true and I have to pay for the tickets. I have been traveling for years, and I have never had any issue. This is unprofessional and so disappointing. Until now they haven't fix their fault.
PLEASE AVOID IT BECAUSE YOU WILL REGRET IT AS I DO

DO NOT book with Trip.com unless you are sure you will not make any changes or cancellations.

I tried changing my flight or cancelling my flight in hope of getting some form of refund but a notification alert keeps popping up telling me to contact customer support service. I have emailed them and also tried calling their hotline but the hotline keeps saying they are busy and to do any changes/cancellations online through their website or app.

Just to save that little bit of money to book through them is NOT worth the money saved.

I have a feeling they are a bogus scam website. So please book at your own risk!

As other have mentioned! DO NOT USE this "travel agent".

Left us stranded in PH after cancelling our return trip to China... but refuse to alter or change any of the other connecting internal flights! So we have to pay for flights we can't take.

This, Will have to take a loss and pay the whole journey again! Nothing but profiteering from a global health crisis! BOYCOTT AND ENCOURAGE OTHERS TO DO SO!

American company taking advantage of doing business outside the law. Scam. Whatever you want to say...

I purchased an airplane ticket from Guangzhou to Turin in Italy to be scheduled to depart two days ago for a business trip. In the midst of a mounting public health crisis, I decided to cancel my flight out out of safety and health concerns. From trip.com they told me that the ticket is non refundable (as most of their tickets) and for a total payment of more than 11,000 Yuan I only got a ridiculous reimbursement of 643 yuan for taxes (the actual tax amount I paid is much higher). After several phone calls and emails to trip.com, AirFrance, Southern China Airlines, all I am told is that my ticket is still non-refundable and they can do nothing for me. Now I learn that all airplane routes to and from China in Italy are scheduled to be cancelled. Being this the state of art, HOW DOES IT MAKE SENSE it is ME having to pay for an airplane ticket I canceled in the middle of a global pandemic, and HOW IS IT POSSIBLE for trip.com to be so unresponsive to this case?

1) Be prepared, that if you book through this site, you'll not be getting messages from the air company, missing on special prices for extra baggage and other services and ending up paying a lot at the airport counter. This is because air company is sending notifications to whatever email you/agent is providing to them. And Trip.com doesn't provide them your email.

2) Customer service... pretty much non existent. Probably being outsources to some 3rd world country (which is ok) and nobody in Trip.com cares to properly train customer support people and you basically have to send dozens of emails to get an answer a simple question.

Booked a hotel with Trip.com in Miami many weeks before and received a telephone call just a few days before to say they had made a mistake and we did not have a confirmed booking. They had taken our money many weeks before and confirmed so this did not add up, they then said after many conversations they would refund our money but a hotel now in Miami was much more the original price we paid Trip.com. They then got us to pay £757 on the basis they would get us another hotel and refund our original payment of £293 and promised another refund on top of our £293 but then phoned to say this second hotel was fully booked as well, in short they are a con company, do not go near them.

Worst customer service policy! The airline changed changed my flight to one 5 hours earlier. Since it's my brother's wedding I asked Trip.com to cancel as they didn't have a flight that worked. They said they can but will have to charge me a cancellation/ change fee. I asked them why since it was not my fault and they said it's Trip.com's policy. So Trip.com is charging me a fee because the airline changed the flight. The representative would not let me talk to a manager and kept saying it's in their policy. Again, it was the airline that changed the flight yet I am getting penalized by Trip. com because the new flight does not work with my plans and I need to take a different flight/ airline. Literally THE WORST.

Skyscanner > trip.com, asked for one reservation OTP-IAD and back.
Was sold 2 reservations instead of one I requested (without any kind of explanations except a fine print), one from OTP to FRA and another one from FRA to IAD. Second one with no luggage allowance. Even if I will pay for the luggage fee have to transfer the bag myself in FRA,
Trip.com did blame me for not reading the fine print and no refund.
Be aware, Lufthansa has now international flights with no luggage allowance (how low can they go?) and Trip.com is as miserable as usual so stay away from them. This was new to me, each new reservation is a source of new excitement these days. Happy travel!

We booked 3 rooms (one at a time for different people but on our credit card).

It looked like we were successful at the time until days later when we all checked our emails and the other 2 people were sent emails saying the hotel was fully booked and they didn't get rooms. The hotel was NOT fully booked. We got rooms on other sites.

We're still waiting for one of the rooms to be taken off our credit card.

NOT WORTH THE RISK AND STRESS...

I booked a plane ticket for my brother. I was notified 2 days before flight time was changed to 2 hours later. No big deal. The day of the flight, it was cancelled. I've taken numerous flights in and out of the same airport never to have a flight changed and then cancelled.
While my brother was trying to find another flight I was on the phone with trip.com asking what they could do. They agreed to move the flight to a different, much later time. They said they would send an application. I then got a text from my bro saying he booked the only ticket he could find. I got back on the phone with trip and asked them to cancel the application. They said they couldn't and refused to give me a refund for the cancelled flight.

My brother ended up paying nearly 10x the price for a plane ticket the same day.

Honestly, I wouldn't even accept a free ticket from this website knowing they might cancel my ticket leaving me stranded somewhere.

I am extremely disappointed with Trip.com as having specifically enquired on the search engine for the Queens Hotel Southsea Portsmouth I was inexplicably directed to the Queens Hotel Hong Kong. Unfortunately I did not notice this misdirection & booked as quoted immediately realising my mistake I have attempted to cancel. Unfortunately all my efforts have been in vain as Trip.com have failed to achieve any progress in obtaining a refund on my behalf. I must admit I do find this result unbelievably disappointing, so much so I do not think I will be utilising their services again..

I had the most horrible experience with booking on this website. On 11th december, 2019 I booked a room at Generator Dublin. Since I had exam the next day I decided to pick a single dromitory room (at least that's what I thought based on the photo they had on the website and there was no information given other than Room Type: Dormitory). When I got there, I got my key and I went upstairs. I found out that i have a bed in a stinky, dirty 6 bed dormitory with males (I am a female). I was extremely disappointed! After 9 hours of flight this wasn't what I was looking for right before the day of my exam. I called trip.com and their customer service was horrible especially the person I talked to (Franky). He was rude and literally behaving as I was the one lying and after checking for quiet a while and keeping me on hold, he came back and give me 2 options: to cancel or to go in a 6 bed female dorm. As it was too late to book another place, and almost all the rooms were occupied I had to go with the second option, but I will make sure that I never book with this website in the future and I strongly recommend others not to believe every photo you see in this website, and make sure not to do the same mistake as mine.