Trip.comReviews 1,373

I booked AirAsia flight via Trip.com, turns out they're not an official agent recognized by AirAsia and I couldn't use any paid services on the official AirAsia website (which means no luggage or seat allocation). I had to pay ridiculous amount of money for buying luggage at the counter before the flight, when asked Trip.com for compensation they refused to do any!

Bear in mind, tried adding luggage on their website and it said to go to the airlines official website. So yes, scammers at its best, who refuse to take any responsibility!

My name is steven m. My wife n i were in arizona week? Of 2/23 till 2/27 my wife wanted to stay until sat we changed our flight tix i booked a hotel thru trip within a half hour my mom called me n said get back to boston asap dad's in the hospital not doing well, so i called hotel cancelled the rm. Not even half n hour after we booked it monday i look at my bank an we were CHARGED 163.00 i called Trip.com explained our sitituation said they will get back to me WITHIN ONE DAY ON REASON WELL HAVE NOT HEARD FROM THEM AT ALL. Great customer service and if i don't hear from them today i will hit social media an advise people not to use TRIP.COM. Ps was planning Florida vacation but not with trip.com steven w merlin

They are stealers, they just want to get your money and then they'll do ghosting, they'll put you on troubles, get your money and then everything is your responsibility.

Please, people, don't feed this kind of companies. They ruined my holidays, my credit card and everything around. I worked so hard to get a little bit of peace out of my town and now, no money and no holidays. They promise me a refund and they didn't reply back to me till 3 months after to tell me: sorry we can't do it anymore.

We booked a Hotel, the Ramada Plaza in Melaka in Malaysia. We booked this hotel because it had a fabulous Swimming Pool. Through the day we use the Pool and relax on the loungers. On check in we were told the Swimming Pool was closed for the duration of our stay for maintenance. We found ourselves walking the streets through the day, nothing much else to do. We contacted Trip.com and explained. They kept telling me that we should have some understanding'! We should have some understanding? We'd booked a Hotel for facilities we couldn't use. Had we have been informed prior to our arrival we would have booked alternate accommodation. Nobody even bothered to contact us. We complained by Email and we were told the Manager would be in touch with us. Him or her never did get in touch. Trip.com are just not willing to accept liability. They have on numerous occasions stated they'll get back to us as a matter of urgency, we are still waiting. My advice is don't use this Company, there are many alternatives around.

Don't use trip.com! Exorbitant hidden costs! I was very happy with skyscanner for many years, most agents worked fine. The problem with trip.com is that they will sell you a rather cheap ticket, non-refundable. You don't get the option to add baggage before paying for the ticket. They then ask you to contact them to add check-in baggage, they send you a payment link with the baggage cost "as per the airline you fly with". My trip was an AirAsia flight from Melbourne to Delhi, 3h change planes in KL. Trip.com sent payment link for Aud$128 for 20kg check-in luggage... I paid (even though that's rather steep to begin with)... the confirmation arrived, I had purchased check-in luggage form Melbourne to KL, the first leg only! The second part of the flight/booking was NOT included, I had to pay for baggage AGAIN... $500 one-wy flight became a $750 flight... $250 check-in baggage. "Oh, we understand and are very sorry - it's the airline's prices"... It seems they buy separate flights, sell those as a single ticket - then let you pay leg-by-leg baggage fees after... and you have no redress. Once you made the initial payment, you're sucked. Dishonest business model, do not support them, book with someone else!

I've bought a round way ticket for 978 dollars and need to cancel the return trip because Asiana airline cannot keep with their original return trip due to the Coronavirus. Asiana promises a full amount refund for this case. However, Trip.com provides me a refund of 95 dollars ONLY because he claims my first part of trip cost around 885 dollar JUST BECAUSE THE CUSTOMER CAN NOT KNOW IT. This is bare customer cheating!
Please booking with Expedia or Priceline or directly with the airline company. Never consider Trip.com. They will just try to grab their customers with any possible profit.

Highly recommend to avoid this site. Revenue is clearly the priority, rather than the safety and health of customers (well it was to be expected from a company, but still). As the case of coronavirus infected is moving beyond 2400 in South Korea, still no refund policy is in place.

What should travellers do? Go to South Korea, hope not to catch the virus, and by the time they head back home, hope their country did not set a 14 days quarantine policy.

The only response you'll get from the customer service is: let me check / my manager will contact you / sorry, there is no refund policy at this time.

Great, I'll pass next time and go to a real travel agency.

I've had several horrible experiences with this company.

Leaving China due to COVID-2019, the airline cancelled a segment of my flight. I phoned Trip.com to find out what was going on and they told me to contact the airline, to which I told them there was no way that it had anything to do with the airline. They were having none of it so caved in and I contacted the airline. I was told that it was the travel agent's that needed to change the flight! I phoned Trip back and asked for a supervisor four/five times and was told that there were none available each time. I told them I was willing to wait. Eventually, a supervisor was available and they defended the advisor's actions. Anyway, I ended up having to book a much more expensive flight due to their incompetence. Stupidly, I re-booked with them. I am an idiot for doing so.

Now, the airline I booked with have cancelled another portion of my flight back to China. I re-booked it for later (for free) but the airline have cancelled the later flight (as advertised in the Trip.com app). I asked the agent specifically if it was my preferred airline for all of the portions of the journey and they said yes. I found out later some of my journey was with a lower-standard airline. I had been lied to.

Now they are saying that if I wish to change my cancelled flight, I need to pay more!

It beggars belief! DO NOT USE TRIP.COM

I booked two round trip flights with trip.com to Manila, Philippines from Hamburg, Germany. Unfortunately, a portion of the flight got cancelled, (Hongkong-Manila) presumably due to corona virus. When we learned the news, we were very understanding, and I called right away. The customer service representative informed me that she would book a new flight for us with an alternative route and alternative airline. After calling a few times, I was told the ticket was being processed, however, after waiting a week or so, we were informed that due to company's policy they could only give us a full refund. I spoke with a customer representative once more and said that it would not be an option and that we needed a new flight. She said that the manager would investigate the case. We were told that the customer representative we spoke to initially, gave us the wrong information and therefore the company would book us a new flight. We've been on the phone with customer representatives for over three weeks now. First we were told it would take approximately three hours to process the new tickets, then we were informed it would take 24 hours, then they said a week. There's lack of communication on the company's side. It's frustrating because we are meant to be flying out in little over two weeks with no tickets yet. I'm understanding of the customer representatives that's why I gave two stars, however the company is terrible and unfortunately, I probably will not be booking with trip.com anymore. It's very unfortunate. However, with that being said the representatives from both Germany, and United Kingdom, were very understanding and we thank them for trying to resolve this issue.

On a flight booked on trip.com i had made the first leg of my return flight, when I disembarked from the plane and turned my cellphone on I received a text from the airline that the next leg of my flight was cancelled, not from trip.com. I called trip.com and their agent told me they would contact the airline via email and I should wait an hour and they would call me back. After more than an hour and a half they still had not called, so I called them back and they stated I had to wait longer as they have not heard from the airline. I was not waiting any longer, I called the airline and they stated they never received any email from trip.com. The airline agent had me re-booked within 5 minutes on another airline, had I waited any longer there would have been no seats on this flight and there were no other flights to make my remaining flights on time and would I have had to wait longer to either rebook or have to pay for new flights.
A couple of days after I returned home I received an email from trip.com that my flight was exchanged and I needed to contact them. Why? I rebooked my own flight while they sat on their hands. Will never use them again as they do not provide customer service.

Do not use this travel agency for anything! Their customer service is the worst I've ever experienced. I had to get a ticket for a flight reissued and the only person I was able to speak to, Daisy, couldn't understand what needed to be done. I had her speak to the airline directly to explain the situation and still Daisy could not reissue the ticket. I asked to speak to a manager or have a manager call me back and Daisy said that they were too busy to speak to me. She would not reissue the ticket while I was on the phone, said it would take too long and they could not tie up the phone lines. I missed my scheduled flight because of this. She said she would reissue the ticket for a different flight, whatever was available, I would have no say in which flight, then I just had to wait for someone to call me back once the ticket had been reissued. She puked not give me her direct number, or a number for her manager, nor would she tell me the name of her manager. I've used them in the past for booking airport transfers and both times the driver didn't show up. One booking had a disconnected phone number for the driver. The other time the driver was given the wrong time for pick up. I will never use this company ever again and plan to tell everyone I know to NOT use them!

After losing my reservation and sending me threatening and insulting emails when I complained they told me that my charges would be reversed and that they had deposited a compensatory charge in addition to that charge reversal. In my account.
That was a total lie. Today they indicated I had refused payment(not true).
Save your self disappointment and do NOT use this website. They are truly the most inept, incompetent group of liars I've ever encountered and the next time I see Hong Kong protestors being ground into the dirt by the Red Chinese Army I'll stand up and cheer.

We called and asked if we could change the name on the ticket because my husband is in the military and received orders and was no longer able to go. They said it was fine as long as it was 3 days before the trip, but because we didn't clarify and specifically said it was going to be a completely different person going they would not do it. It would have been fine if they said no they can't change the name from the start, but I had already invited a friend who was having a rough time and got her hopes up high. It's either buy her a new ticket I can't afford on top of a useless ticket or break her heart.

I wanted to postpone my flight. When I called them, the hotline was always busy. The auto reply said that go to Trip.com App and change the date. When I change the date of flight in Trip.com App, there was no place to select the date. Then I called back. This time I got through the line and customer service girl said that they will sent by email to agree the charges of changing date of flight. But they didn't sent. I waited and called back then they said that can not postpone only one passenger because I bought for 2 passengers in one booking no. They advised me to book again or call airline directly. What the bad service is it! Later I found out that one of passenger name was wrong and one word missing. Then I asked them to change back. They said that I only left 2 days to departure. So they can not change for us. What a poor service! Pls, Stay away from this agency!

They failed to book the flights with airlines, even though they charged me. Took hours to get through to their customer support. They had me wait at the Manila airport for almost 10 hours, only to fail to provide me with a replacement flight. Trip.com support agents constantly tried to get me to agree to a refund so they don't have to pay the difference on the replacement flight. Even though I explicitly said numerous times that I wanted a replacement flight, they had the nerve to cancel my booking without my approval. They don't care about their customers and will not honor any guarantees you may see on their website or in their app. It's been almost two weeks and I have yet to get my refund. Apart from a couple of lame, generic, copy-paste emails, I haven't gotten any real help from this company. If you value your time and money, do not use their services ever again.