Trip.com

When I arrived at the hotel they had no record of my booking. They had no rooms available so I had to walk to a different hotel down the road and pay £100 for a room there. Customer service were no help at all, and offered me an insulting £4 refund as, and I quote, "a show of good will." Terrible service, I will never use them again.

I'm not sure how this website is still allowed to operate. I had to change the dates of a flight due to medical reasons. They have an option to change flights on their website. Upon booking the new flight it states Original flight will be refunded. There's a breakdown of the difference you will be paying. But it's a lie. They wait 24 hours to tell you the original flight it is not refundable (which is the time frame you can no longer refund the new flight that has been issued!). They know the flight is not refundable but yet advertise it's refundable so you can book a new flight with them. Now I paid for two flights. That is simply fraud!

Worst of the worst I was not able to check in online I have called them and let them know they could not do the check in for me and my family either, they advised me to go and do in the airport were I was shocked when they asked for £121.50 for 3 of us, on my way back same issue I called them same problem I had to pay £121.50 the Lady's from the airports both told me I will be refunded because is Trip.com fault and they also said if Trip.com would leave them a note about this I would not have to pay the check in fees. Anyway Trip.com said they will not refund me so I just lost £243 using Trip.com

I have bought two tickets, they have changed the date.And tickets were fake.I asked for refund they didn't return any single money. They have no valid email or anything. They are fraud and I have loss huge amount of money. Don't trust them.

Booked a flight from Dublin to Berlin for and entered my name. It was a Ryanair flight and the booking was made but my first name was entered as my last name and vice versa into the Ryanair website. After calling Ryanair and calling Trip.com, nothing could be done to change the name tied to the flight, and no refund was given. I entered the name into my booking on Trip.com correctly as the emails sent all displayed my passenger name correctly.

Absolutely astonished by how bad Trip.com is. For a first time booking a flight abroad, the amount of stress created unnecessarily was so not worth the reduced price, even if I ended up getting on the flight.

DO NOT USE TRIP.COM.
It is a complete scam.

Always book straight from the Airline.

We called and asked if we could change the name on the ticket because my husband is in the military and received orders and was no longer able to go. They said it was fine as long as it was 3 days before the trip, but because we didn't clarify and specifically said it was going to be a completely different person going they would not do it. It would have been fine if they said no they can't change the name from the start, but I had already invited a friend who was having a rough time and got her hopes up high. It's either buy her a new ticket I can't afford on top of a useless ticket or break her heart.

Trip.com have given us the run around for over 3 months, and now have basically told us, accept the refund that is less than half of what we paid, or lose it all. They have continuously lied about the Airline refund policy, even after we confirmed with the airline.

I booked a flight because Jetblue have a free change policy. I've now been trying to change my flight with Trip.com for weeks and I'm stuck in a cycle of hell. This involves contacting their agents who tell me they'll request a flight change (but can't tell me the cost or indeed book it there and then), to just later receive an email saying the flight is not available anymore. It is available of course, I can see it on Jetblue's website. So in effect Trip.com are just refusing me the flight change, but doing it with out telling me in a way that leaves me wasting hours on end of my time. Avoid them at all cost. I will attempt legal action to get a full refund and compesation.

They are the worst website on earth. Bought three tickets from them. They are responsive only until you pay them. I cancelled the flight and they did not notify the airline and did not tell me to contact the airline either. The tickets marked as no show and I got 0 refund. Customer service was horrible and could not do anything.

I booked a flight for my wife & I from Bali to Dublin. Out of the blue the flight was changed to the following day and we were told we could cancel our flight. This I have done but am now being told by Trip.com that they do not know when my refund will be issued due to an unprecedented number of refunds because of Covid.

I am tired of these companies using Covid as an excuse to delay paying refunds - it is simply a smokescreen to enable them to hold on to our money for as long as possible.

The situation is totally unacceptable as I need my refund to book an alternative flight to get home. I have used Trip.com many times without this bother but unless they deal with my refund sooner rather than later i will not be using them again and if forced to I may go down the legal route to try and get my money back.

Trip.com is trying to rip off customers by luggage allowance. It will cost you double as original ticket from airlines company. Dont BUY AT ALL from This company at all. They are scammers. They ask you to pay 77 GBP to change the ticket plus asking you to pay extra for standard Luggage allowance.

Everything about this platform really sucks, from flight booking to hotel accommodation booking, my very first experience with trip.com was really bad!.trust me, do not use this portal to do your bookings as it clearly shows they are not legitimate. Do not get deceived when you complaint and they asking you your booking number, because even the booking number is fake!

I'm trying to do the right thing and change my reservation so I don't go to the hotel sick, but trip.com has been giving me excuse after excuse saying the hotel is the one that needs to modify the reservation. I have spoken to the hotel manager multiple times. They are fine with modifying the reservation, but it needs to be done through trip.com. Trip.com insists the hotel needs to do it, now it's after the 24 hour cancellation window and trip.com is saying the hotel won't allow the cancellation or modification. I asked to speak with trip.com customer service manager but they are refusing to contact me because she is working from home and is speaking with someone else for the past 45 min. They said they would call me back, never did before, why would I believe them now. I'm writing this review while I'm on the phone waiting. I'm wondering if I'll "accidently" get hung up on

I booked AirAsia flight via Trip.com, turns out they're not an official agent recognized by AirAsia and I couldn't use any paid services on the official AirAsia website (which means no luggage or seat allocation). I had to pay ridiculous amount of money for buying luggage at the counter before the flight, when asked Trip.com for compensation they refused to do any!

Bear in mind, tried adding luggage on their website and it said to go to the airlines official website. So yes, scammers at its best, who refuse to take any responsibility!

Contacted customer service 10 times within 24 hours for a name modification, one letter in my name was wrong and they had me send a copy of my passport lied and said they did not receive it, after a few more calls they said i couldnt be helped with my issue at hand contact the airline direct 'side bar' my flight is in 5 hours... no supervisor is working and no tech support is working at 8am their time

I booked a flight with them that was cancelled by the airline. Contacted airline to confirm refund and trip.com to confirm refund. Three months later and still no refund. I have the receipt from JetBlue showing the refund but trip.com has all types of excuses as to why I don't have it. "It's being processed" for 3 months …. They are perfect candidate for a class action lawsuit.

Booked a flight in Thailand through Trip.com and after the payment was taken the flight time changed, all of a sudden my 1150 flight changed to 2200. I have small children and didnt want to land in Bangkok at midnight, there is no possible way I would have chosen those flights.
I've phoned Trip.com and was on hold for hours, then it hung up on me, Requested flight changes through their app and always comes back as a cancelled request. Emailed with no response.
DO NOT USE TRIP.COM

Booked a flight from Perth to UK through Skyscanner (with Qantas) and now having to deal with trip.com. Flight was cancelled on the 30th March 2020.

It's been over 5 months and the reply is exactly the same every time I enquire about an update. "We're waiting for the airline to refund us and then we'll refund you". Today I contacted Qantas and they state that Skyscanner/ trip.com has received the refund.

I call Skyscanner/ trip.com to inform them of this (twice), the first operator tells me they'll investigate and get back to me within a couple of hours, the second tells me they'll investigate and get back to me within 6 days.

All I've had for months is stall tactics and half truths. At the end of my tether now! I allowed some leeway due to Covid but the communication has been terrible and I for one will not be using either company again.