Trinity Solar

Bought system 6 years ago. Communication was great as well as install. This year the inverter broke. Within a month, it was replaced for free (we read that some companies take a year to replace.) Several neighbors used Trinity this year (2023) and have Bern very satisfied.

My solar system was installed by Trinity in 2015 on my 20 year old roof with 3 layers of shingles and damaged the roof in the process. The system stopped working in June 2019 and till now (May 24th 2021) it is not repaired. I've been fighting with Trinity and Sunnova over the repairs for years. Finally I gave up. Recently the North Hempstead Town office called and told me that there is a work permit opened by Trinity Solar and need to be closed. Ever since I am trying to reach Trinity again and they don't have an answer. Don't know what to do now. So please be very careful if you are planning to use them. Worst company and customer service ever. I would not recommend them to anyone!
No one in the company care about the customer once Trinity gets the money.

We are very pleased with Trinity and their install. They have been diligent about communication and keeping us informed. The install is beautiful and we are looking forward to the savings on our electric bill.

We installed solar panels from Trinity about a year ago leased through Sunova.
We are paying more per month after you add the $149.00 lease to Sunova. We where mislead on two issues. We were told our total bill would be reduced by 50% WRONG Its more with the lease. The usage has been reduced but the bill is more. Second we were told that if a remove and replacement was needed for a roof repair it would be $800 WRONG Try $4000. 00 Even though they said our roof was fine it needed replaced due to issues caused by previous roof installer. We appealed to Trinity and Sunova to no avail. Can someone help?

Solar install did not look like what I was told it was going to. They left me with a roof leak that destroyed my dining room ceiling. They destroyed my roof in the process. I've been fighting with Trinity and Sunova over the repairs for months. Trinity keeps on passing me off to someone else in there company almost every time I call. My dining room is still without a ceiling and now my roof needs to be replaced. Total headache from the beginning. I would not recommend them to anyone!

Trinity's leasing company's name is Sunovo and my bill is $66 / month. I paid the utility, PSE&g $13 / month. I just read that going solar is the equivalent of planting 13-trees / year. I cut one branch on my tree, and the bill went down to $4.35! We have a full house, and had a very high electric bill. We couldn't be happier. If we could've done one thing differently, we would've bought them. It was only a few more dollars, and still lower than the electric bill.

First I had the pleasure of speaking with A representative by the name of James Volosin Jr, James was very insightful, informative and knowledgeable. I was astounded by his honesty and way of communication. James gave me a lot of information and pulled no punches.I was also amazed by the crew that came for my installation Akeem,Mike,Alex, Santi, David and Carl all which were extremely professional I was surprised by the tightness of this crew lastly their work ethics was something great to see.
Look forward to seeing more positive reviews
Regards
Charles Williams

Promises, promises and more promises but none come through. They get you in with great sales reps, who'll even give up part of their commission to get the sales, and tell you they'll give you $500 dollars for sign on within 2 weeks and $1000 for any referrals. NONE COMES THROUGH! YOU CALL AND CALL regarding this but still no promised money. This set of lies to gt you hooked really makes you wonder about the company. My satellite ha to be replaced right after they put my panels on, another strike on them. I could go on but, they work to promote Sunnova, and then run.

Spencer Flint must be one hell of a salesman because every positive review seems to be of him...

This is the most dishonest company I have ever worked for. The company is terribly disorganized, no showed me on an inspection and the second day of installation. I call and get a very polite woman on the phone who apologizes and I will admit was very professional but it happens again and again and again... it took 8 months to get my system turned on and I found out that the finance company that they were using went out of business but they never told me till after they installed the panels. I hired a lawyer and they finally returned my calls. You will not find a bigger wolf in sheeps clothing than Trinity Solar... If you went with Trinity and you're happy then you're in the minority... I just spoke to another solar company this week and they are using 340 watt panels. Trinity put 260 watt panels on my roof which i'm stuck with for the next 20 years

Very disappointed with this company. They do shoddy work and when you call them out on it, they don't want to take responsibility for it and fix it at their cost. They have sent technicians to my house that Trinity didn't even know their names! When I called after a tech was here and described the person, they had no clue who I was talking about! How do you not know your employees? Very disorganized and poor workmanship. I would never recommend this company to anyone! I found out from an attorney that 15 years ago, Trinity Solar was called Solar Heaven. They changed their name because they were sued by a ton of people in Ocean County and part of the court order was that Solar Heaven was not allowed to conduct ANY business whatsoever in Ocean County for life. Solar Heaven changed their name to Trinity Solar and still continue to operate in Ocean County.

Talked to Luis last week and just talked about the basic information to get the ball rolling. I was actually talking to another company last year but held off because I was nervous. Decided to talk to trinity because of a friend and I talked to Luis & decided to pull the trigger and get this done. The following day trinity and sunnova ran my credit which isn't a problem but trinity never asked if they could and in the process they forged the electronic copy which I didn't have any idea they did till I received a copy in my email. After receiving a alert to my credit I texted Luis and ask if they where sunnova because they just pulled a hard inquiry on my credit. Luis responded and said yes trinity and sunnova are the same. I then texted and said that I didn't recall giving my ss# how did they pull my credit. Well apparently they got it from my light bill. That text went unanswered.

Figured I would talk to him more about this in 5 days when we where suppose to meet up and discuss my options. Through your the day of our meeting I text a few times if he was coming and what time? No response. Finally used a different tel number and he told me that trinity had computer problems and that he'd text me in a hour. (2 hours later he texted and said that trinity was still down could we do it tomorrow. I said yes and wanted to know what time.( another unanswered text). Well I do know all companies have good and bad reviews online so I don't use it 100% to make a purchase. But with all these issues already. Too many red flags and think maybe these reviews just saved me from making a horrible mistake.

I got the solar system from them with lots of promises. But after issue after issue lies, deception, and completely ignoring me as a client. I hope this review helps people stay away from crooks. Brian Valente was my rep and sure made alot of promises. My account is now with Sunnova energy, who is a terrible customer service company, they dont answer emails or phone calls. But back to to Trinity, I was promised a savings of $600 a year, well its been 7 years. Guess how much my annual savings have been for last few years. 2022 savings a whooping $32,2021 The system under produced so much that there was no savings actually cost more money. Oh also they originally promised me 33 panels that would produce almost 9kw but only installed 28 panels without my authorization. When I asked them why, they said they overestimated the amount and that it would still produce this same amount. And also told me if it doesnt they'll come back and add more panels to make sure the need is met. (another big lie)
Fun bunch. So if you want to get swindled lied to and deceived this is the company to pick.
I've attached

WE HAVE NEVER BEEN FOOLED SO BAD. OUR SALESMAN DOUBLE TALKED. OUR FIRST SYSTEM WASN'T LARGER ENOUGH. TOLD US WE WOULD OWN THE SYSTEM AFTER PUTTING MONEY DOWN AND WAIT AFTER A FEW YEARS. NOW HE SAYS HE NEVER SAID THAT OR EVEN BETTER SAYS HE SORRY IF HE EXPLAINED IT NOT RIGHT. I WILL NEVER RECOMMEND THIS COMPANY TO ANYONE. AN THEY SAID THEY TAKE CARE OF THEIR CUSTOMERS. THIS IS THE WORST COMPANY TO DEAL WITH. I SHOULD HAVE LISTENED TO EVERYONE TO STAY AWAY FROM THEM...

I was told by my salesman that I would be up and running in four weeks after installation. Panels were installed 10/28/2015. I am still not up and running after several calls to Trinity and personally expediting final inspections. After talking to Trinity today they claim they are awaiting an SRP# from the state for which they applied on line 11/11/2015. I personally called NJ Clean Energy Program -*******278) the program that issues the SRP# - and was informed that it takes aprox 4 months to be issued a SPR# and that Trinity was suppose to have had this number before installation. They said I will probably not be up and running until March if I am lucky. I would never refer Trinity and am calling the BBB.

I now pay PS&G and Sunnova, who Trinity Solar uses, double my bill.
The system failed in the 2 month

Started back in February. I interview all of the major solar company's. After every going through this I selected Trinity, mistake one. Installation to begin end of March, they were on time. That is were the good news begins and ends. Since that time they (installation folks) damaged the paint in the hallway next to the attic entrance and also the attic entrance (which is a framed in area). I mentioned this to the lead and his response was. Do you have any paint? Do you have any paint!. Time marches on damage repaired NO. System turned on NO. Effort being made by Trinity to correct situation, mostly silent. No phone calls, trifling email and to top it all off. A Mr Kelly calls on Wednesday 06.08 and wants me to call him asap... gives me his cell phone number so I will have little trouble reaching him. I call... voice mail... again... voice mail. Finally is call the office speak to a very nice lady Lesley (customer service). She is very apathetic as is my wife... but proceeds to tell me Mr Kelly is on VACATION for the next couple of days. A little tidbit that what have helped. Well he answer his company cell while on vacation... I doubt it. So I can't talk to him on Thursday or Friday certainly not Saturday or Sunday and Monay when he returns he will be swamped and my problem pushed aside. This is TRINITY SOLAR. You want to deal with a company like this? No and if I could I wouldn't either.