FRENDS BEWARE!
I got my solor panels on my house in May of 2022 from Sunnova Solar and installed by Trinity Solar. The system was supposed to produce 110% of the power that was to be used for my house. I didnt pay much attention to it(im a construction worker and its a busy time of year) but what i did knowis that I wasnt to get a power bill except for the small fee to be on the network. About 3 or 4 months in, while at work one day, I noticed an email from the original power company. It stated that I used less power than the month before. I found that strange as I should not be getting a power bill. I then decided to look at my on line baking service and sure enough I was still getting billed. Trinity had installed a system provided by Sonnova that didn't work at all and I was payingtwo power bills now. So i called the rep from Sunnova and never heard anythingback from someone in the compant. I think decided to call our rep from Trinity and he told me he would get his people on it and that worse case in January they would reveiw my account and refund me the diffrence of what I spent... January came and went and still no refund or any contact from Sunnova. February came and I shut the payments to the system off. Now sunnvo wanted to talk about what they could do for me to start payng them again they even sent a technician out to look at the system. The system was down for 10 months because they couldnt get parts. They informed me the Trinity rep had misinformed me, that the reveiw of my account would not be until three years from you installment date and and you are required to pay regurdless of the state of your system and they have till the 3 year date to credit you back for the money. Hopefully your not on a budget and can afford two power bills because that does not matter to them! After a month of this back and forth BS with them they told me they could do an early review since my sytem never worked from day 1.That was a few months ago they still have not and are now sending me emails that Im in default and if I dont pay up for the time the system was broke by 6-15-23 They will hold me responable for the balance left on the system. $22,767.04... Dont get caught in their trap. The company cant get parts and man the labor for the system they are selling.

Homeowner's BEWARE! If you have ever considered going solar, I would highly recommend it HOWEVER do not take the ultimate risk in using Trinity Solar!

My wife and I bought our home in 2017 and wanted to have solar installed in 2018. We were originally denied by SolarCity due to the "ridge sag" and general condition of the roof, no harm no foul. Fast forward 2 months we are solicited by a Trinity sales rep, Mark Lomas (who I believe has since quit the company) and told that "SolarCity is an Elon Musk company out in a Cali, they don't care, we do thousands of homes in NJ. I mentioned the roof concerns, he shrugged them off and said it would be no issue.

Well, here we are at the end of summer 2021' and my wife and I had to have our entire roof replaced due to severe structural damage and leakage caused directly from the solar panels that were not properly rated to be installed on our roof. This was the professional opinion of 7 different roofing companies we had come out to give us an estimate. Would you like to know what Trinity Solar's response was when we called them and asked for the panels to be removed? After 3 weeks of non response to hundreds of phones calls and emails, my wife was finally able to speak to "Brian" the customer service manager.

Brian was nice enough to inform my wife that Trinity Solar would be charging us $5000 to remove and reinstall their panels that destroyed our roof, but since they took 3 weeks to even acknowledge us, he would do us a favor and give us a 50% discount. Thanks Brian! Once the service was completed (and the team left their debris and trash all over my yard), my wife and I respectfully requested to Brian to at least be forgiven the reinstall fee, since it was realistically the fault of the solar company that our roof failed. We were told, quite literally, "Trinity Solar does not believe the integrity of a roof has anything to do with their product."

So, moral of the review, solar power is great... but Trinity Solar truthfully believes that the safety of your family and integrity of your home's roof have absolutely no meaning to them. They have admitted to knowingly installing product on a compromised structure and then shifting the blame to the consumer. Please beware! Save yourselves tens of thousands of dollars in repairs and heartache by not dealing with this company! I wouldn't recommend them to my worst foe and I cannot wait for the day to sell my home and be done with Trinity Solar forever!

I signed up with Trinity Solar to install my solar panels in summer 2015 and finally the panels were installed but not inspected till March -April 2016, although my contract promise a completion date of Oct 15,2015. The salesman who sold me the system left the company and I finally found out many promises he made were not delivered. For example, after the system finally be inspected and is producing electricity, the company did not set up an automatic monitoring service for our system which is different from the term of the contract. In fact, many homeowner will not look into the language carefully and knowing if their system will be monitored by the company which is standard service every solar installer offers with the installation. Initially Trinity try to use excuses to exclude my system from this automatic monitoring service after many weeks fighting plus withhold the final payment for the installation, they finally agreed to include the system as part of the service. I was then told this in fact is a standard practice for all cash payers. They apologized for the mix-up. A year later, March 2017, I was told by my SREC company that Trinity did not connect the remote monitoring system directly to the production meter. As a result, the SREC company could not get the solar protection number from the SolarEdge automatic reporting system. Instead, me, the homeowner will need to report the production each month manually, took a picture of the meter production then email to the SREC company which is not what I signed up for and I believe no consumer is expecting they will have to report it manually each month. What I signed up for is an automatic monitoring system and automatically report the problem or the production number without human intervention. I contacted one of the manager at Trinity in March and was assume the problem resolved. As I never heard back after received a letter informing me that he "will jump right on it". Today I was contacted by Trinity Monitoring department and told me my solar system communication was down and I checked on my phone APP and found my system has been down 2-3 weeks ago. Trinity solar just found the problem. The monitoring service they provide supposed to be on daily basis. Trinity did not discover the problem till 3 weeks later which is not acceptable per the industry standard. I then ask about my production reporting system issue I contacted Trinity 4 month ago, and I was told in order to change the connection from the monitoring system from the inverter to from the production meter, there is a $1200 additional charge which is absurd. When Trinity Solar set up the production meter, they should have installed the remote monitoring system directly to the meter. But due to this company is NJ based and unfamiliar with Massachusetts state solar production requirement & regulation, they failed to follow the MA state regulation and installed the monitoring system connected with the inverter. Now Trinity wants me to pick up their cost of modification to system to meet Massachusetts requirement. Trinitys deceiving practice must be stop.

Mr Spencer Flint, a salesperson for this company has little regard for peoples time and assumes a lack of intelligence for homeowners as well. Though we were very busy when he pulled into our driveway we invited him into our home to just take a look at our electric bill and get a picture of our electric panel after which he promised to make an appointment for another date to actually discuss the possibility of solar. Once inside he crammed his entire sales pitch down our throats for over an hour before taking the pics. He kept insisting we would be saving as much as 85% off our electric bill. The pamphlet he offered indicated that we would be paying 12 cents per KWH to Trinity. He also claimed we were currently paying 24 cents to National Grid. He also indicated this would be on up to 85% of our bill. I kept trying to point out that his numbers didnt seem to add up but he insisted hed explain it better at the next meeting so Id understand. First, Natl Grids rates are tiered, we do not pay 24 cents for every KWH. Even if we were paying this much for all our electric, that would only amount to a 50% savings on up to 85% of the bill. He said we were also paying much more than any of our non solar neighbors, as much as a Chinese Restaurant. Not correct. I emailed Spence that evening after talking with neighbors and again after talking with others in my neighborhood including those whod recently had solar installed by Boston Solar who Spence claimed were subbed out by Trinity. That was only correct in one of three cases. He never responded to my emails. Tonight 15 minutes after he was scheduled to arrive I called his cell. He did not apologize for being late and informed me he was having a busy day bit was on his way. Fifteen to twenty minutes he said. As I was ending the call he spoke an address. I infoprmed him that was not my address after much checking he insisted our appoint was for a different day. He was standing next to me when I wrote the appointment on my calendar after much discussion, because my days are also busy. The date he claimed was not one I was even available. Then he offered to come by later like 9PM? When I said that wouldnt work his response was Guess were not the company for you. Guess so. I prefer honest well informed folks who keep their commitments.