James L.

FRENDS BEWARE!
I got my solor panels on my house in May of 2022 from Sunnova Solar and installed by Trinity Solar. The system was supposed to produce 110% of the power that was to be used for my house. I didnt pay much attention to it(im a construction worker and its a busy time of year) but what i did knowis that I wasnt to get a power bill except for the small fee to be on the network. About 3 or 4 months in, while at work one day, I noticed an email from the original power company. It stated that I used less power than the month before. I found that strange as I should not be getting a power bill. I then decided to look at my on line baking service and sure enough I was still getting billed. Trinity had installed a system provided by Sonnova that didn't work at all and I was payingtwo power bills now. So i called the rep from Sunnova and never heard anythingback from someone in the compant. I think decided to call our rep from Trinity and he told me he would get his people on it and that worse case in January they would reveiw my account and refund me the diffrence of what I spent... January came and went and still no refund or any contact from Sunnova. February came and I shut the payments to the system off. Now sunnvo wanted to talk about what they could do for me to start payng them again they even sent a technician out to look at the system. The system was down for 10 months because they couldnt get parts. They informed me the Trinity rep had misinformed me, that the reveiw of my account would not be until three years from you installment date and and you are required to pay regurdless of the state of your system and they have till the 3 year date to credit you back for the money. Hopefully your not on a budget and can afford two power bills because that does not matter to them! After a month of this back and forth BS with them they told me they could do an early review since my sytem never worked from day 1.That was a few months ago they still have not and are now sending me emails that Im in default and if I dont pay up for the time the system was broke by 6-15-23 They will hold me responable for the balance left on the system. $22,767.04... Dont get caught in their trap. The company cant get parts and man the labor for the system they are selling.