Ed P.

Talked to Luis last week and just talked about the basic information to get the ball rolling. I was actually talking to another company last year but held off because I was nervous. Decided to talk to trinity because of a friend and I talked to Luis & decided to pull the trigger and get this done. The following day trinity and sunnova ran my credit which isn't a problem but trinity never asked if they could and in the process they forged the electronic copy which I didn't have any idea they did till I received a copy in my email. After receiving a alert to my credit I texted Luis and ask if they where sunnova because they just pulled a hard inquiry on my credit. Luis responded and said yes trinity and sunnova are the same. I then texted and said that I didn't recall giving my ss# how did they pull my credit. Well apparently they got it from my light bill. That text went unanswered.

Figured I would talk to him more about this in 5 days when we where suppose to meet up and discuss my options. Through your the day of our meeting I text a few times if he was coming and what time? No response. Finally used a different tel number and he told me that trinity had computer problems and that he'd text me in a hour. (2 hours later he texted and said that trinity was still down could we do it tomorrow. I said yes and wanted to know what time.( another unanswered text). Well I do know all companies have good and bad reviews online so I don't use it 100% to make a purchase. But with all these issues already. Too many red flags and think maybe these reviews just saved me from making a horrible mistake.