TraveluroReviews 431

Traveluro booked my room on the wrong date and refused to correct it. When brought to their attention, which was immediately, they said they needed 24 to 48 hrs, to investigate and resolve. What do you mean investigate, resolve,(?)we were on the phone, change it to the right date from the start of the reservation... It was the most f'ed up thing ever. I refused to get off the phone until they corrected it but they kept repeating the same mantra..."we need 24 - 48 hrs for the team that does that" and we'll put in a request right now. As soon as they respond we'll resolve this" "don't worry" The next day (24hr mark) same thing " we need 24 to 48 hrs... so in other words they'll continually extend their 48 hr requirement. Why they didn't change it during the initial reservation I'll never know. I then demanded my money back and they have since avoided all further conversation. DONT USE THIS COMPANY, THEY WILL SCAM YOU

I searched for a hotel availability in Cleveland on Kayak, my reservation on Kayak went through Traveluro. They have never responded to any inquiry via online or by phone. You can't contact them by phone either, it is an automated system that provides no ability to talk to anyone. I needed to modify my original reservation by adding one additional night and I contacted Traveluro 6 days before the deadline for my reservation to still be refundable. I figure they were waiting until the deadline passed to tell me they could not modify my reservation. Never using Kayak again due to Traveluro.

I booked a two-night stay in Phoenix through this site. The next thing I knew, I started getting fraud alerts from my credit card company. Charges were being made on not only the card I used for the reservation but for two of my other credit cards. I'm not completely sure but I think they installed a malicious downloader on my computer when I downloaded the reservation document. The hackers ended up making multiple charges and drained my travel reward points. This is a malicious hacking website no one should ever use. You are forewarned.

These clowns advertised a room at $230 and this is what my receipt showed.
My bank account was shows a withdrawal of $350.

And these C.U.N.T.S wont respond.

Booked a hotel in Puerto Rico, paid for everything in full including taxes and service fees... I get to the hotel just to find out that TRAVELEURO didn't include the service fee of the hotel but rather the site. So I was stuck with a $230plus dollar fee on top of already paying $900 for the hotel... I was PISSED!

One week ago I booked Ritz Carlton in Philadelphia through Expedia which somehow redirected me to Traveluro. Traveluro confirmed my booking and charged my credit card. I went to check in today and the hotel has no reservationon on my name. I called Traveluro customer support. No solution other than that they will call me back. They did, but just to tell me that they are investigating and will email me the result. No result. I had to make another reservation somewhere else. SCAM BIG TIME. AVOID TRAVELURO.

They're a scam. I called to cancel a reservation 10 days prior & was told I'd receive a refund & confirmation email. A few days later I called again & was told they had no record of the cancellation & now it was too late for a refund. Hotel said reservation was thru Agoda not Traveluro. Agoda said they couldn't do anything, I'd need to contact Traveluro. Agoda is a partner of the scam company so they can't be trusted either.

Made a reservation for a hotel/casino in wendover NV for one night for my birthday. I made the reservation on Aug 22...for Sept 29. On Sept 10th I called the casino and cancelled. They said ok, have a nice day. Then called traveluro to cancel.and she laughed and said I would get a follow up email within 24 hours. Nothing. So, I called again. They said it was nonrefundable. I don't book things that are nonrefundable. I was in the hospital for quite some time. I told them that. I keep calling, now they send emails.saying they are working nonstop to get my refund. Well, the reservation was for last night. I am calling my credit card company tomorrow and reporting fraud. Beware of them. Total waste of time and money. I don't think they are a real company.

Traveluro has the worst customer service! They advertised a 2 queen bed room in which I paid a premium for in Tokyo, Japan at Park Tokyo Hotel. I needed 2 queen beds as I was traveling with family.

When I got to the hotel it was about 3pm to check in and the hotel gave us a room with only 1 queen bed. The hotel said they don't have any rooms with 2 queen beds and that Traveluro falsely advertised rooms with 2 queen beds.

I called Traveluro customer service by 4pm to either get a refund or a room with 2 queens. Mind you I'm with my 80 yr old mom and 6 year daughter. They said they would escalate the issue and call us back.

Time is money when you're on vacation and traveling with limited days. We never got an answer from customer service that entire day until the next day! We had to take a dirty room with 2 twin beds that had to fit 2 people on a twin while waiting for Traveluro to call us back!

They called the next morning and still did not resolve the issue. The hotel did their best to work with us even though this was Traveluros fault for selling a room that doesn't even exist!

DO NOT BOOK WITH TRAVELURO! They will sell you a room that doesn't exist for $1000 and not even try to help fix their mistake!

SCAM
SCAM. Went to hotel on the day and traveluro hadn't sent our booking to the hotel at all. Called customer service with international number with huge roaming cost and was told it would be rectified. Called again & Was told twice that an agent would call me back but no result. Stuck at hotel for last 3 hours waiting for their response. Not sure if I book another hotel in higher price now and have to follow them up for refund. Better to avoid them.

I canceled my reservation before their deadline, about two hours to be exact. I received a confirmation email regarding my request so it had a time stamp. Received an email from a person by a single name, no contact info saying my request couldn't be honored because I was too late.

Called multiple times and talked to several people. They kept saying they'd "investigate" it. Spent a lot of time on phone, getting no where. Had to get my credit card company involved. I'd avoid this "company."

Was double charged for my hotel room and they are trying to say that one of the charges for $263 is for taxes and fees. Scam Artists!

Made a reservation on February 19 2024 for Warren Michigan for July 18th through the 21st of 2024. Made several calls to the hotel to confirm my reservation and was told every time there was no booking for me. I also tried calling Traveluro several times from February until the week of my trip with no answer, robo call that hung up on me until finally speaking to someone on July 15th. He stated he would send my complaint to the appropriate department and on July 16th received an email and voicemail stating my booking was non refundable and that I had a room reserved according to them. Made two more calls on July 16th and finally got a call back stating had a reservation booked but after arguing with the woman and telling her to call the hotel herself she stated she would and would call me back. Almost 2 1/2 hours later and still no response. Cost over $450 they are refusing to refund!

I have made bookings with them on three occasions. Initially, the booking process was smooth and hassle-free. However, during my second booking attempt, I encountered an issue where I was unintentionally charged twice due to a technical glitch while submitting my card information. Unfortunately, I did not receive a refund for this error. Subsequently, when I tried booking with GOSPLITTY instead of TRAVELURO on the third occasion, I faced a delay in receiving a refund as both platforms are affiliated. This experience has highlighted that there might be a lack of reliability in the booking process, significantly decreasing the chances of a successful transaction. In light of these incidents, I would advise against using either of these websites in the future. Thank you.

I was charged a pet fee almost as expensive as my hotel stay by the hotel when I arrived with my pet. Through Traveluro signup I was not informed of pet fee and hotel was labeled pet friendly.

TERRIBLE! Avoid this company at any cost. Booked holiday with them and fully paid 3 months ago. They cancelled our reservation last minute now, saying there is no availability. Super inconvenient and disappointing as we booked all the travel and transfer around that already and left without any holiday booking with our holiday coming. Don't use this company ever if you don't want to destroy your holiday.

I paid for a VIP phone number for check-in help. The number given didn't work. I tried 3 times and got kicked off, while on hold, all 3 times.
They didn't at all deliver what they charged me for but would not give a refund of the non-delivered service.

We booked a hotel in Canada while residing in Canada. The website displayed prices in USD, which were $100 more expensive than other booking websites. Assuming the pricing was in CAD, we proceeded with the booking. However, upon payment, we realized the price was in USD, resulting in overpaying by $100. Additionally, we paid extra for call services advertised as 24/7 support, but our calls never connected. Despite sending multiple emails requesting cancellation, we haven't received any response in over two weeks. The entire website seems deceptive, and their service is abysmal. I strongly advise staying away from this platform.

I became I'll and had to reschedule, not cancel. I call, I wait, they hang up... I stopped trying after 30 tries. I will never use again!

Booked a room with Traveluro, only to get to the hotel and NO RESERVATION! SCAM! Contacted Traveluro and they are doing nothing since I've contacted my credit card company! SCAM