TraveluroReviews 431

Do not use this website! They are horrible. I had a sudden death in my family and they would not work with me regarding canceling my reservation or offering a refund or exchange.

I booked the hotel on this website I purchased the insurance they offered which was a little over $10 in case I had any issues I could make changes to my reservation well I found out I put in the wrong dates two days after I made the reservation call them up to change the dates they said they couldn't do it and wouldn't do it they said it was non-refundable purchase I was like what is the insurance for that's why I bought it but they still want change the dates I checked with the hotel they got plenty of open rooms to the dates I want to change to but they said I have to go through traveluro to change the dates needless to say I got no results do not use this website do not use this website do not use this website

We booked online with them but they changed the date that we requested and after booking when we realized they refused to give us a refund! Scam site…we called our credit card company to dispute the charges.

I booked a hotel room because their rates were so so low, but when i got to the hotel they told me they didn't have any reservation under my name. Traveluro took my money but didn't pay the hotel. I had to go thru hell to get a room. I paid again for the room and then had to chase them down to get my money back. Which i never got back. It's a scam

Traveluro and their parent company holisto will not answer their phones and finally it will simply dissconnect on you. Email them at *******@holisto.com and repeat email over and over with your phone number…their insurance is a scam, do not purchase it. BE WARNED! Just see the number of times I had to call!

My daughter booked an appointment in advance of a Dr. appointment for her infant daughter at Children's medical hospital in Houston. She made the mistake of booking for the wrong night. She contacted Traveluro not for a refund but for a change of date. She has spoken to multiple people with the company to get the resolved and they are not willing to work with them at all. Not only are they out several hundred dollars but will have to leave home at 3:30am to get to a 7am
Appointment with a 7 month old. I understand there are policies, and they did not book insurance. But again, not asking for money back just a change of date. Please explain.

They are a scam, do not use. They have no way to contact them if you need to change or cancel the reservation. They NEVER return a call and you can't email them. SCAM SCAM SCAM

Do not use this site it's definitely a scam site. They lie to your face, they will not cancel your reservation and will not give you your money back. What a shame. Once again do not use this site it is definitely a scam

Screwed me over on my money for a hotel that was permanently closed. They give you the run around, don't answer their phones. Horrible!

Do not book w this company. They legit took my money. I called the day of for an early check inn and the hotel don't have my reservation and they are full. I have been calling and emailed for over 5 hours and I can't get anyone to talk to.

Traveluro site said electric vehicle charging was offered at the motel but when I arrived it was not. The Motel said they would approve a refund as long as I requested the refund through Traveluro. Unfortunately, it's impossible to reach Traveluro. I've called several times and either I'm on hold indefinitely or it goes straight to a busy signal.

This was a terrible experience. I bought a hotel room thinking it was for the night but Google have a date set to the following month instead of the month we were in. (February instead of January to be specific) I've called multiple times and explains what happened and why I didn't get the insurance because I thought it was for that night and the went on and on about how the website is set up and how I didn't click the box for insurance blah blah blah.
I understand what I did, but people make mistakes and their customer service was the worst customer service I've ever had.

They did not refund me and I will never be using this company again. Do not recommend

Booked a hotel through this site. Hotel had bugs, mold and filth. Tried to call the number given for customer service and could not get through for 2 days. Finally got someone and they would do nothing for me, told me you can't cancel a reservation even if hotel is bug infested. Shared pictures and they did NOTHING.

I booked a hotel with traveluro, but upon arriving, there was no reservation. I booked a room at the hotel anyway. After several phone calls. A majority of hang-ups. After being on hold, I finally got an agent, who was polite, but not very helpful. Traveluro sent the reservation to the wrong hotel and then claiming I went to the wrong hotel. Wasn't even in the same city! I would not trust Traveluro to book any hotels for me. Low price does not always equate to fair or equal service.

The website defaulted to the month of February and I accidentally made a booking for the wrong month.

I contacted traveleuro a minute after my booking was made and was told I can't be assisted!

Then I was advised my booking can be "amended " but I will have to basically pay for a new booking.

Worst booking policies ever! How does this make sense that nothing can be done a minute after my booking was confirmed!

They, this company is absolutely ridiculous! I will not ever ever use this again and I strongly discourage anyone else as well. There system twisted my dates. My husband and I needed a room 1/14-1/15 1 night only. There system put 1/21-1/23. I didn't realize it until it took way too long for the hotel to get my confirmation, the hotel called them and those were the dates which was why the hotel didn't have my confirmation 😤😠🤬😡. I need my money back... and of course they are unwilling! They are A SCAM! DO NOT DO NOT USE THEM! There system is trippy!

Traveluro failed to pay the hotel for which I stayed so the hotel billed my card. I've been in a dispute for over 3 months now and fear I am just going to be the loser. Their customer service was a series of passed calls and no help in the end. Citi Credit Card cannot even make headway with them. Buyer beware.