TravelUpReviews 1,826

Good afternoon, Ossama.

Thank you so much for your 5-star review!

We’re delighted to hear that you found our website easy to navigate and that you had an overall good experience with TravelUp. Making travel planning simple, intuitive, and stress-free is exactly what we strive for, so it’s wonderful to know we delivered on that for you.

We truly appreciate your support and hope to assist you again with your future travel plans — whether it’s a weekend getaway, a business trip, or a dream vacation.

If there’s anything we can do to make your next experience even better, we’re always here to help.

Warm regards,
TravelUp.

Good afternoon, Tammy.

Thank you so much for your 4-star review and for continuing to choose TravelUp for your travel bookings!

We’re delighted to hear that you found the booking process easy and affordable — that’s exactly the kind of experience we aim to deliver. It’s also wonderful to know that you’ve used our service before and were pleased with both the hotel and the price. Your continued trust means a lot to us.

We’re always working to improve and enhance our platform, so if there’s anything we can do to make your next experience even better, we’d love to hear your suggestions.

Thanks again for your support, and we look forward to helping you with your next adventure!

Warm regards,
TravelUp.

Good evening, Michael.

Thank you for taking the time to share your experience with us.

We’re truly sorry to hear that your request for a first-floor room was not fulfilled, especially considering the needs of your senior dog. We completely understand how important this was to you and sincerely apologise for the inconvenience and stress this caused during your stay.

At TravelUp, we want all our customers to enjoy a seamless and comfortable travel experience, and it’s unfortunate when expectations aren’t met. We’ve thoroughly investigated your case and carefully reviewed both the booking confirmation and the details submitted through our website. Unfortunately, we were unable to locate any special request regarding a first-floor room in the reservation.

We understand that during the booking process, it’s easy to have multiple tabs open or get distracted, which can sometimes lead to important details being missed or not saved correctly. We’re genuinely sorry this happened and will continue working to improve the clarity and reliability of our booking system to help prevent similar issues in the future.

Your feedback is important to us, and we appreciate you bringing this to our attention. If you plan to book with us again, please feel free to reach out directly so we can ensure any special requests are clearly noted and communicated to the hotel.

Warm regards,
TravelUp.

Good evening, Marilyn.

Thank you so much for your wonderful review!

We’re thrilled to hear that you found TravelUp easy to use and were able to secure a great price for your flight tickets. It’s always exciting to discover a new platform that delivers value, and we’re glad we could be that for you!

At TravelUp, we’re committed to making travel planning simple, affordable, and stress-free. Whether it’s your first time booking with us or you’re a returning customer, we’re here to help you find the best deals and make your journey as smooth as possible.

We truly appreciate your feedback and look forward to helping you with your future travel plans!

Warm regards,
TravelUp.

Good afternoon, Ernest.

Thank you for reaching out to us about your booking.

Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.

Please share more at - admin@travelup.com along with your booking reference number so that we can follow this up internally.

Regards,
TravelUp

Good afternoon, Benjamin.

Thank you for reaching out to us about your booking.

Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.

Please share more at - admin@travelup.com along with your booking reference number so that we can follow this up internally.

Regards,
TravelUp

Good afternoon, Wendy.

Thank you so much for your 5-star review and for giving TravelUp a try!

We completely understand that booking through a new platform can feel uncertain at first, so we’re especially glad to hear that you took the leap — and even happier that it paid off with great savings and a smooth experience. That’s exactly what we aim to deliver: a simple, secure, and cost-effective way to book your travel.

Your feedback means a lot to us, and we’re thrilled to know you were happy with the entire process. We hope this is just the beginning of many more great trips booked through TravelUp!

If you ever need assistance or have questions about future bookings, our team is always here to help.

Warm regards,
TravelUp.

Good morning, Michele.

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your disappointment and understand how frustrating it can be when the final price doesn’t match initial expectations.

At TravelUp, we aim to offer transparent and competitive pricing, and it’s certainly not the experience we want our customers to have. Upon reviewing your booking, we can confirm that no hidden fees were added—the increase in price was due to mandatory taxes, which are clearly itemised during the booking process before payment is made. This is a standard practice across most travel platforms.

That said, we truly appreciate your feedback and will continue working on improving the clarity of our pricing display to ensure a smoother experience for all our customers.

If you have any further questions or need assistance, please don’t hesitate to reach out to our support team. We’re here to help.

Warm regards,
TravelUp.

Good morning, Jessica.

Thank you so much for your kind review! We’re thrilled to hear that you found the booking process easy and straightforward—that’s exactly the kind of experience we aim to deliver at TravelUp.

We’re also glad that you were able to find a slightly more affordable option per night through us. We work hard to offer competitive rates and make travel more accessible, so it’s great to know that our pricing helped you make a decision that worked for you.

Your feedback means a lot to us, and we hope your stay was just as smooth and enjoyable as your booking experience. If there’s anything we can do to assist with future travel plans, we’re always here to help!

Warm regards,
TravelUp.

Good morning, Steven.

Thank you for sharing your experience, and we’re truly sorry to hear that you felt deceived. At TravelUp, we want every customer to have a seamless and transparent experience, and it’s unfortunate when expectations aren’t met.

We’ve investigated your case and understood that your concern relates to the resort fee charged at the property. While we completely empathise with your frustration, we’d like to clarify that—as stated in the booking confirmation and our terms and conditions—resort fees are not included in the upfront price shown during booking. These fees are collected directly by the property at check-in and are standard practice across many hotels.

We also noted that you provided consent during the booking process, which indicates that the terms were acknowledged. We understand that these details can sometimes be overlooked, but unfortunately, this isn’t an oversight on our part.

That said, your feedback is incredibly valuable, and we will continue working to improve the clarity of our communications so that future customers feel fully informed before booking.

If there’s anything further we can do to assist or clarify, please don’t hesitate to reach out to our support team.

Warm regards,
TravelUp.

Good evening, Janett.

Thank you so much for taking the time to share your experience with TravelUp. We're glad to hear that you found a good deal—that’s exactly what we aim to deliver!

We’re sorry to hear that the website felt slow during your visit. We understand how important a smooth and speedy booking experience is, and we’re actively working on performance improvements to make sure your next visit is much more seamless.

Your feedback is incredibly valuable to us, and we’re always striving to enhance both our service and technology. If there’s anything specific, you’d like to share about what could have made your experience better, we’d love to hear from you at admin@travelup.com.

Thanks again for choosing TravelUp. We hope to welcome you back soon for an even better experience!

Warm regards,
TravelUp.

Good evening, Phyllis,

We’re truly sorry to hear about your recent experience, and we want to extend our sincerest apologies for the frustration and emotional distress this situation has caused you.

At TravelUp, we take great pride in delivering excellent customer service, and it’s deeply disappointing to learn that we fell short in your case. The communication challenges you faced and the lack of support during a difficult time are unacceptable and not reflective of the standards we strive to uphold.

We would greatly appreciate the opportunity to investigate your case further and see how we can make things right. Could you please email us at hotels@travelup.com with your booking details? Our dedicated team will prioritise your concern and do their best to assist you promptly and compassionately.

Thank you for bringing this to our attention. We’re committed to learning from this and improving our service.

Warm regards,
TravelUp.

Good evening, Carl.

We're truly sorry to hear about your experience and completely understand how frustrating and exhausting it must have been to deal with this situation, especially so late at night. Please accept our sincere apologies for the inconvenience caused.

We’ve carefully reviewed our call records and, unfortunately, we were unable to locate any incoming calls from your registered phone number. Could you kindly confirm that you were dialing the correct customer service number listed on your confirmation email or our website?

Additionally, we did receive your email on August 22nd, in which you mentioned that the reservation was made for the wrong dates. We understand how easy it is to make such a mistake, especially when tired. However, as per the fare rules associated with your booking, the reservation was non-changeable and non-refundable. These conditions are set by the property itself and not by TravelUp, and we are obligated to adhere to them.

We genuinely empathise with your frustration, but we want to clarify that there was no oversight on our part, nor do we have the authority to override the fare rules imposed by the hotel.

We value your feedback and will continue working to improve our service and communication. If there’s anything else we can do to assist or clarify further, please don’t hesitate to reach out.

Warm regards,
TravelUp.

Good afternoon, Katherine.

Thank you so much for your wonderful 5-star review!

We’re delighted to hear that you chose TravelUp because we had the exact room you were looking for. It’s always our goal to offer a wide range of options that meet our customers’ specific needs, and we’re so glad we could help you find the perfect fit when other platforms couldn’t.

It’s also great to hear that you found our service quick and efficient—we know how important it is to make the booking process smooth, especially when you're on the road. Your feedback means a lot to us and motivates our team to keep delivering reliable, user-friendly experiences.

Thank you again for choosing TravelUp. We look forward to helping you with your next journey!

Warm regards,
TravelUp.

Good afternoon, Kathryn.

Thank you for sharing your experience, and we’re truly sorry to hear about the frustration this situation has caused.

We understand how important flexibility is when booking travel, and we sincerely regret that the cancellation terms did not meet your expectations. While we cannot comment on what was displayed on Kayak or other third-party platforms, we can confirm that the terms and conditions presented during the TravelUp booking process—which you agreed to before finalizing your reservation—clearly stated that the booking was non-refundable and non-changeable.

The deal you selected was a discounted rate, which is often more affordable than standard options but comes with strict conditions set by the hotel supplier. These restrictions, including limited flexibility for changes or cancellations, are unfortunately beyond our control, and we are required to adhere to them.

We genuinely value your feedback and are sorry that this experience has led to disappointment. If you have any further questions or would like us to review your booking again, please don’t hesitate to contact us directly. We’re here to help in any way we can.

Sincerely,
TravelUp.

Good afternoon, Starr.

Thank you so much for your kind words and for sharing your experience with TravelUp!

We’re thrilled to hear that our site worked smoothly for you and that you were able to make your reservation without any issues. We understand how frustrating it can be when other platforms don’t perform reliably, especially when you're on the move—so we’re glad we could offer a dependable alternative when you needed it most.

Your satisfaction means a lot to us, and we’re grateful you gave TravelUp a chance. We’re committed to making travel planning simple, efficient, and stress-free, and it’s wonderful to know we delivered that for you.

Thanks again for choosing TravelUp. We look forward to helping you with your next journey!

Warm regards,
TravelUp.

Good afternoon, Tim.

Thank you so much for your kind words and 5-star rating!

We’re delighted to hear that your hotel reservation experience with TravelUp went smoothly and without any issues. Making travel planning simple and stress-free is exactly what we aim for, and it’s great to know we delivered that for you.

Your feedback means a lot to us and encourages our team to keep providing reliable, user-friendly service. Whether you're booking a quick getaway or a longer stay, we’re here to help make every step of the process easy and efficient.

Thanks again for choosing TravelUp—we look forward to helping you with your next trip!

Warm regards,
TravelUp.

Good afternoon, Miriam.

Thank you for taking the time to leave us a review!

We’re glad to hear that your experience with TravelUp was good and that you had no issues with your booking. That’s exactly the kind of smooth and reliable service we aim to provide, and we’re happy we could deliver that for you.

We understand that sometimes reviews ask for more detail, but even a simple message like yours means a lot to us. Your feedback helps us continue to improve and ensures we’re meeting the needs of travelers like you.

Thanks again for choosing TravelUp—we hope to assist you with your next trip soon!

Warm regards,
TravelUp.

Good afternoon, Alisa.

Thank you for sharing your experience, and please accept our sincere apologies for the inconvenience and frustration caused.

We understand how upsetting it must be to encounter a website error during payment, especially when it results in a duplicate charge. This is certainly not the experience we aim to provide, and we deeply regret the stress and time you've had to spend trying to resolve this issue.

We’ve reviewed your case and can confirm that it is currently under investigation with our Hotels Team. The duplicate charge appears to be linked to a technical issue during the booking process, and we are working closely with the relevant departments to ensure this is resolved as quickly as possible.

Please rest assured that one of our representatives will be in touch with you shortly to provide an update and assist with the refund process. We truly appreciate your patience and understanding while we work to correct this.

We value your feedback and will use it to improve our systems and service. While we regret that this experience has led to your decision not to use TravelUp again, we hope to have the opportunity to restore your confidence in the future.

Regards,
TravelUp.