TravelUpReviews 1,956

Good afternoon, Kathleen.

Thank you for taking the time to share your feedback and for rating us 4 stars — we truly appreciate it!

We’re glad to hear that you found our platform relatively easy to use, and we’re pleased that your overall experience was positive. At TravelUp, we strive to make travel planning as smooth and intuitive as possible, so it’s encouraging to know we’re on the right track.

That said, we’re sorry to hear that some of the terminology used during the booking process caused confusion. Your feedback is incredibly valuable, and we’re currently reviewing how we present key information — including terms and conditions, room types, and payment details — to ensure everything is as clear and user-friendly as possible.

If you have any specific suggestions or examples of where things felt unclear, we’d love to hear them. You can reach us anytime your insights help us improve and better serve all our travelers.

Thanks again for choosing TravelUp. We hope to welcome you back soon and earn that fifth star on your next trip!

Warm regards,
TravelUp.

Good evening, Maurice.

We’re genuinely sorry to hear about the unexpected charge you received from the hotel after your stay.

We completely understand how frustrating and disappointing this must have been, especially when such charges were not communicated upfront. Please accept our sincere apologies for the inconvenience caused.

At TravelUp, our mission is to ensure every traveler enjoys a smooth, transparent, and stress-free experience from booking to check-out. Incidents like this are not at all tolerable, and we take them very seriously. We believe our customers deserve clarity and peace of mind when booking with us, and we regret that this was not your experience.

To help us investigate this matter thoroughly and understand why this fee was charged, we kindly ask you to email us at hotels@travelup.com with your booking reference number and any supporting details. Once we receive your information, a member of our dedicated support team will promptly look into the issue and work with the hotel to resolve it. We’re here to advocate on your behalf and ensure you receive a fair outcome.

Your feedback is extremely valuable to us, and we appreciate you bringing this to our attention. It helps us improve our service and strengthen our partnerships with hotels to prevent similar situations in the future.

We hope to have the opportunity to restore your confidence in TravelUp and provide you with a much better experience on your next trip.

Warm regards,
TravelUp.

Good evening, William.

Thank you so much for taking the time to share your experience with TravelUp and for awarding us a 4-star rating — we truly appreciate it!

We're thrilled to hear that you found a great price on your desired hotel and that our website provided a smooth and hassle-free booking experience. We work hard to ensure our platform is user-friendly and competitive, so it's wonderful to know that we met your expectations in those areas.

Regarding the requirement for a paper copy of the voucher, we understand how this might feel a bit outdated in today’s digital age. While most hotels accept digital confirmations, some properties — especially in certain regions — still request a printed voucher due to their internal check-in procedures. We always aim to communicate these requirements clearly during the booking process, but we’re actively working with our partners to encourage more modern and flexible check-in options.

Your feedback is incredibly valuable, and we’re glad your overall experience was positive. If there’s anything we can do to make your next trip even smoother — or if you have any questions about future bookings — please don’t hesitate to reach out.

We hope to welcome you back to TravelUp again soon!

Warm regards,
TravelUp.

Good afternoon, Elizabeth.

Thank you for taking the time to share your experience and for rating your stay with us.

We’re pleased to hear that you found the rooms to be decent and enjoyed the food at the steakhouse — especially knowing that the quality of the meals met your expectations. However, we’re truly sorry to learn that the service you received at the steakhouse fell short. At TravelUp, we believe that great hospitality is just as important as great accommodations and dining, and it’s disappointing to hear that the staff were not as welcoming or attentive as they should have been.

We’re also glad to hear that breakfast service was much better, even if the food itself didn’t quite match the quality of the steakhouse. Your feedback is incredibly valuable, and we will be sharing it with our hotel partners to ensure that service standards are reviewed and improved where necessary.

Thank you again for your honest review. We hope to have the opportunity to assist you with future travel plans and deliver a more consistently positive experience.

Warm regards,
TravelUp.

Good afternoon, Bob.

Thank you so much for your wonderful review! We’re thrilled to hear that booking your stay at the Menger Hotel in San Antonio, TX for your upcoming convention was quick and easy through TravelUp.

Saving $25 per night is a fantastic win, and we’re glad we could help you secure a great deal. It’s especially rewarding to know that you’ve shared our website with fellow convention attendees—your recommendation means the world to us!

At TravelUp, we’re committed to making travel planning simple, affordable, and stress-free. Whether it’s a business trip, a family vacation, or a special event, we’re here to help every step of the way.

We wish you a successful and enjoyable time at the convention, and we look forward to assisting you and your colleagues with future travel plans!

Warm regards,
TravelUp

Good morning, Joyce.

Thank you so much for taking the time to leave us such a fantastic review!

We’re absolutely delighted to hear that you found the booking process easy and appreciated the great prices and detailed hotel information. At TravelUp, we work hard to make travel planning as smooth and stress-free as possible, so it’s incredibly rewarding to know we hit the mark for you.

Your kind words and high recommendation mean a lot to our team. Feedback like yours motivates us to keep delivering excellent service and unbeatable value to all our customers.

If there’s anything we can help you with for your next trip—whether it’s flights, hotels, or holiday packages—we’d love to assist you again.

Wishing you many more amazing travels ahead!

Warm regards,
TravelUp.

Good afternoon, Alisa.

Thank you for taking the time to share your feedback, and we are truly sorry to hear about the experience you had with your recent hotel booking.

We completely understand how upsetting and frustrating it must have been to arrive expecting the quality and comfort shown in the listing, only to be met with such unacceptable conditions. Please accept our sincere apologies for the inconvenience and disappointment caused.

At TravelUp, we strive to ensure our customers have a smooth and enjoyable travel experience. While we do our best to provide accurate and up-to-date information based on what is supplied to us by our hotel partners and suppliers, there are unfortunately rare occasions where the real-time condition of a property does not reflect what was advertised. This is certainly not the experience we want for any of our customers.

Although we do not have direct control over the on-site conditions of the hotel, we strongly encourage you to escalate this matter directly with the hotel management, as they are best positioned to address the issues you encountered. From our side, we will also escalate your complaint to our supplier to ensure this is investigated thoroughly and to help prevent similar situations in the future.

Once again, we are very sorry for the inconvenience caused, and we appreciate you bringing this to our attention. If there’s anything further we can do to assist you, please don’t hesitate to reach out.

Kind regards,
TravelUp.

Good afternoon, Shazia.

Thank you so much for taking the time to leave us a 4-star review!

We’re really pleased to hear that our help desk team was able to resolve the issue with your hotel booking voucher quickly and efficiently. It’s always our goal at TravelUp to provide fast, reliable support when things don’t go quite as planned, and we’re glad we could get you back on track within a few hours.

We also appreciate your understanding and patience while the issue was being resolved. Your feedback is incredibly valuable to us, and we’ll continue working hard to ensure every part of your travel experience is smooth from start to finish.

If there’s anything else we can do to assist you with future bookings, we’d love to help.

Warm regards,
TravelUp.

Good afternoon, Gregory.

Thank you for taking the time to leave us a 4-star review — we really appreciate your feedback!

We’re glad to hear that TravelUp worked well for your search and that you found value in using our platform, especially as a new user. It’s great to know we were able to help you find what you were looking for on your initial search.

That said, we’ve taken note of your comment regarding the performance on other searches. Your input is incredibly valuable, and we’re always working to improve the consistency and accuracy of our search results across all destinations and travel needs. If you have any specific examples or suggestions, we’d love to hear them — they help us make the experience even better for you and other travelers.

Thanks again for choosing TravelUp. We hope to welcome you back for your next trip and earn that fifth star!

Warm regards,
TravelUp.

Good afternoon, Mr. Harrall.

Thank you so much for your kind review and for choosing TravelUp for your hotel booking!

We’re thrilled to hear that your first experience with us has been a positive one so far. It’s completely natural to feel a bit anxious when trying a new platform, but we’re confident that everything will go smoothly when you check in this October.

Our team works hard to ensure that all bookings are confirmed and that our customers receive the best possible service and value. If you have any questions or need assistance before your trip, please don’t hesitate to reach out — we’re always here to help.

Wishing you a fantastic stay and a memorable trip ahead!

Warm regards,
TravelUp

Good afternoon, Raymond.

Thank you so much for your 5-star review! We're thrilled to hear that your hotel booking experience with TravelUp was smooth and easy — that’s exactly what we aim for.

It’s always great to know that our platform is helping travelers like you find and book accommodations with confidence. We’re especially happy to hear you’d consider using us again — we’d love to assist with your future travel plans, whether it’s a quick getaway or a big adventure.

If you ever need support or have questions along the way, our team is always here to help.

Wishing you many more seamless bookings and fantastic trips ahead!

Warm regards,
TravelUp.

Good afternoon, Ossama.

Thank you so much for your 5-star review!

We’re delighted to hear that you found our website easy to navigate and that you had an overall good experience with TravelUp. Making travel planning simple, intuitive, and stress-free is exactly what we strive for, so it’s wonderful to know we delivered on that for you.

We truly appreciate your support and hope to assist you again with your future travel plans — whether it’s a weekend getaway, a business trip, or a dream vacation.

If there’s anything we can do to make your next experience even better, we’re always here to help.

Warm regards,
TravelUp.

Good afternoon, Tammy.

Thank you so much for your 4-star review and for continuing to choose TravelUp for your travel bookings!

We’re delighted to hear that you found the booking process easy and affordable — that’s exactly the kind of experience we aim to deliver. It’s also wonderful to know that you’ve used our service before and were pleased with both the hotel and the price. Your continued trust means a lot to us.

We’re always working to improve and enhance our platform, so if there’s anything we can do to make your next experience even better, we’d love to hear your suggestions.

Thanks again for your support, and we look forward to helping you with your next adventure!

Warm regards,
TravelUp.

Good evening, Michael.

Thank you for taking the time to share your experience with us.

We’re truly sorry to hear that your request for a first-floor room was not fulfilled, especially considering the needs of your senior dog. We completely understand how important this was to you and sincerely apologise for the inconvenience and stress this caused during your stay.

At TravelUp, we want all our customers to enjoy a seamless and comfortable travel experience, and it’s unfortunate when expectations aren’t met. We’ve thoroughly investigated your case and carefully reviewed both the booking confirmation and the details submitted through our website. Unfortunately, we were unable to locate any special request regarding a first-floor room in the reservation.

We understand that during the booking process, it’s easy to have multiple tabs open or get distracted, which can sometimes lead to important details being missed or not saved correctly. We’re genuinely sorry this happened and will continue working to improve the clarity and reliability of our booking system to help prevent similar issues in the future.

Your feedback is important to us, and we appreciate you bringing this to our attention. If you plan to book with us again, please feel free to reach out directly so we can ensure any special requests are clearly noted and communicated to the hotel.

Warm regards,
TravelUp.

Good evening, Marilyn.

Thank you so much for your wonderful review!

We’re thrilled to hear that you found TravelUp easy to use and were able to secure a great price for your flight tickets. It’s always exciting to discover a new platform that delivers value, and we’re glad we could be that for you!

At TravelUp, we’re committed to making travel planning simple, affordable, and stress-free. Whether it’s your first time booking with us or you’re a returning customer, we’re here to help you find the best deals and make your journey as smooth as possible.

We truly appreciate your feedback and look forward to helping you with your future travel plans!

Warm regards,
TravelUp.

Good afternoon, Ernest.

Thank you for reaching out to us about your booking.

Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.

Please share more at - hotels@travelup.com along with your booking reference number so that we can follow this up internally.

Regards,
TravelUp

Good afternoon, Benjamin.

Thank you for reaching out to us about your booking.

Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.

Please share more at - admin@travelup.com along with your booking reference number so that we can follow this up internally.

Regards,
TravelUp

Good afternoon, Wendy.

Thank you so much for your 5-star review and for giving TravelUp a try!

We completely understand that booking through a new platform can feel uncertain at first, so we’re especially glad to hear that you took the leap — and even happier that it paid off with great savings and a smooth experience. That’s exactly what we aim to deliver: a simple, secure, and cost-effective way to book your travel.

Your feedback means a lot to us, and we’re thrilled to know you were happy with the entire process. We hope this is just the beginning of many more great trips booked through TravelUp!

If you ever need assistance or have questions about future bookings, our team is always here to help.

Warm regards,
TravelUp.

Good morning, Michele.

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your disappointment and understand how frustrating it can be when the final price doesn’t match initial expectations.

At TravelUp, we aim to offer transparent and competitive pricing, and it’s certainly not the experience we want our customers to have. Upon reviewing your booking, we can confirm that no hidden fees were added—the increase in price was due to mandatory taxes, which are clearly itemised during the booking process before payment is made. This is a standard practice across most travel platforms.

That said, we truly appreciate your feedback and will continue working on improving the clarity of our pricing display to ensure a smoother experience for all our customers.

If you have any further questions or need assistance, please don’t hesitate to reach out to our support team. We’re here to help.

Warm regards,
TravelUp.