Overview
TravelUp has a rating of 3.3 stars from 1,654 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TravelUp most frequently mention easy process, hotel room and time user. TravelUp ranks 9th among Discount Travel sites.
Instant Feedback
All was well... so far. Cannot think of anyhting else that i could report about this booking process so how can i add fifty characters to what i have already mentioned?
Hotel was very nice. Large room was very clean. Breakfast was decent. Pool closed for repairs.
Easy to reserve and got a good price for the hotel I had looked on other sites! Thank you.
Good afternoon, Ramak.
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you found the reservation process easy and that you were able to secure a great price for your hotel stay. We work hard to offer our customers the best deals, and it’s fantastic to know that we were able to provide you with the value you were looking for after comparing other sites.
We truly appreciate you choosing TravelUp for your booking, and we hope your stay is just as great as the booking experience. If you ever need assistance with future travel plans, please don’t hesitate to reach out—we’re always here to help!
Thanks again,
TravelUp
Easy and quick. Better prices offered on hotels reservation.
Good afternoon, Esperanza.
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you found the booking process easy and quick, and that you were able to secure better prices on your hotel reservation. At TravelUp, we always aim to offer our customers the best value and a seamless booking experience, so it’s fantastic to know that we met your expectations.
We truly appreciate your feedback and look forward to assisting you with your future travel plans. If you ever need anything else, don’t hesitate to reach out—we’re always here to help!
Thanks again for choosing TravelUp!
Warm regards,
TravelUp
Terrible experience. I reserved a hotel room in the morning. I kept asking for a confirmation which i got,later in the day of course it was canceled. I'm sure this company knows that this was Bait and switch and they still do it. I did get an email saying, unfortunately this room was no longer available. They could switch me to another hotel but even right now as I type this, it is still showing on travel up website that this hotel that I reserved is still available. So they will do the same thing to many others. This is nothing new I'm sure.
Room rate was published, but the {high} resort fee was added until I was checking out. Felt like a bait & switch.
Good evening, Lizzy.
Thank you for your feedback, and we’re genuinely sorry to hear about your disappointment with the added resort fee. We completely understand how frustrating it can feel when unexpected charges appear late in the process.
Unfortunately, resort fees are set directly by the property and are considered additional charges outside of our control. These fees are typically collected at check-out and are not always included in the initial room rate displayed. That said, we do our best to highlight this information clearly during the booking process so our customers aren’t caught off guard.
We truly value your feedback, as it helps us improve the clarity of our listings and overall booking experience. We hope this won’t deter you from considering TravelUp again in the future.
Kind regards,
TravelUp
I was very happy with the price and customer service of travel up. I called and they were nice and everything went very smoothly.
Good afternoon, Rebecca.
Thank you so much for your fantastic 5-star review!
We’re thrilled to hear that you were happy with both the price and the customer service provided by TravelUp.
Our team works hard to ensure every part of your experience is as smooth and seamless as possible, so we truly appreciate your kind words. It’s wonderful to know that our customer service team was able to assist you in such a positive way.
Should you need any further assistance or have more travel plans in the future, we’d be more than happy to help! Thanks again for choosing TravelUp.
Best regards,
TravelUp
Pretty easy on the website. A nightmare at the hotel. Upon check in I was over charged $1800 and the people from the hotel have been unable or unwilling to solve my problem. I don´t know what to do or who to contact.
This site was to easy to use. We are seniors and wanted to plan a trip to Niagara Falls on the Canada side
Good afternoon, Janice.
Thank you so much for your lovely review! We’re absolutely delighted to hear that you found our site easy to use—especially on mobile. We know how important it is to have a smooth and stress-free booking experience, and we're thrilled that we could provide that for you.
It’s wonderful to hear that you're planning a trip to the Canadian side of Niagara Falls—what a beautiful and memorable destination! We hope your getaway is filled with breathtaking views, great memories, and well-deserved relaxation.
If you need any assistance along the way, feel free to reach out. We’d be honoured to help with your future travel plans too!
Warmest regards,
TravelUp
The confirmation code given in the email does not fit in the TravelUp app. The reservation was made wrongly with the hotel for March 6 when the Confirmation Email was correct for June 6. I had to make long distance calls to the hotel overseas to correct the errors.
It's was very easy to book with Travelup. I do recommend it...
Good afternoon,
Thank you so much for your kind 5-star review!
We’re delighted to hear that you found the booking process with TravelUp easy and hassle-free. Our goal is always to make travel planning as smooth and straightforward as possible, and it’s wonderful to know that we succeeded in doing so for you.
Your recommendation means the world to us, and we look forward to assisting you with your future travel needs. If you ever have any questions or need support with a booking, we’re always here to help!
Thanks again for choosing TravelUp!
Warm regards,
TravelUp
I booked and realized I booked the wrong dates. Emailed them to switch dates. Response I got back was I would have to pay the reservation in full and cancel. But the email confirmation I received after I booked my trip says I can modify/change dates. I responded to their email and still haven't received a response but the response needs to be I can change my dates without penalty as the email confirmations said.
The experience was very easy, and the pricing was really good.
Would use this service again in the future.
Good evening, Gerardo.
Thank you for your kind words and positive review! We're thrilled to hear that you found the booking experience easy and the pricing to be great. We always aim to provide a seamless process and competitive rates, so it's wonderful to know we met your expectations.
We look forward to assisting you with your future travels and will strive to make your next experience even better. Thank you for choosing TravelUp—we can’t wait to help you plan your next adventure!
Warm regards,
TravelUp
Was easy to book by phone and I was given several options of rooms. Thank you!
Good afternoon, Nancy.
Thank you so much for your fantastic 5-star review!
We’re thrilled to hear that you found the booking process easy and that our team was able to provide you with several room options to suit your needs. At TravelUp, we’re committed to offering a personalized experience and ensuring that you have all the information you need to make the best choice for your stay.
We appreciate you choosing us for your booking, and we’re here to assist you with any future travel plans. If there’s anything else we can do, please don’t hesitate to reach out.
Thanks again,
TravelUp
We enjoy the user friendly interface and the ability to customize our trip to meet our needs.
Good afternoon, Wendy.
Thank you so much for your fantastic 5-star review!
We’re thrilled to hear that you enjoyed our user-friendly interface and the flexibility to customize your trip to meet your specific needs. At TravelUp, we strive to provide an intuitive platform that allows our customers to create the perfect travel experience, and it's great to know that it worked well for you.
Your feedback means a lot to us, and we’re excited to continue helping you plan future trips that are just right for you. If there’s anything else we can do to assist you, don’t hesitate to reach out!
Thanks again for choosing TravelUp.
Warm regards,
TravelUp
It was fast, easy and awesome! Information and price were clearly displayed.
Good afternoon,
Thank you for your amazing 5-star review!
We’re thrilled to hear that you found the booking process fast, easy, and awesome! At TravelUp, we strive to provide clear and accurate information along with great prices to ensure our customers have the best experience possible. It's fantastic to know that we met your expectations.
We truly appreciate your feedback and look forward to assisting with your future travel plans. If you need any help, we’re always here to support you.
Thanks again for choosing TravelUp!
Best regards,
TravelUp
Email had no address for hotel booked. No info on check in/check out times.
Good afternoon, Kimberly.
Thank you for sharing your feedback with us.
We truly appreciate your review and are glad to hear you took the time to share your experience.
We sincerely apologise for the inconvenience you faced regarding the lack of hotel contact details and the absence of check-in/check-out times in the booking confirmation. This is certainly not the experience we aim to provide at TravelUp, and we understand how important it is for you to have all the necessary information ahead of your stay.
We always include hotel contact information and check-in/check-out times in our booking confirmations, and we regret that this was not included in yours. Please rest assured that we will review this matter to ensure that all the relevant details are properly provided in future communications.
Thank you again for your feedback, and we hope to assist you with a smoother booking experience next time. If you have any questions or need further assistance, please don’t hesitate to reach out.
Best regards,
TravelUp
Your website doesn't work because it's in "maintenance", your support staff is completely unresponsive and unhelpful, and when I finally get a fed up with the experience, I'm charged a fee to cancel. Currently handling the situation via a dispute with my credit card to get a full refund
Good evening, Christopher.
Thank you for your feedback, and we sincerely apologise for the inconvenience and frustration you experienced.
We completely understand how this situation has impacted your overall experience with us.
Upon investigating your booking, we found that you contacted us regarding a date change to your reservation. Unfortunately, our website was undergoing maintenance at that time, which prevented you from making changes online. We truly regret any difficulty this caused.
Our representative provided you with the details of the cost involved in making the date change. As per your instructions, we proceeded with canceling the booking. However, we must reiterate that as stated in the terms and conditions agreed upon at the time of booking, any voluntary cancellation is subject to an admin fee in order to process the refund. Regrettably, this fee cannot be waived.
We are constantly striving to improve our processes and customer experience, and your feedback helps us identify areas that need attention. If you have any further questions, please don’t hesitate to reach out to us.
Kind regards,
TravelUp
Similar to other reviews I've read, TravelUp wat to charge the extortionate price of £459 to change my flight date due to an emergency at home. Looking on the airline website, a new ticket from them on the chosen travel date would be £338, so how can the charge to change be more than this? I know that TravelUp will respond that thay are following the airline policy and this is standard due to airline change ticket charge of £200 plus taxes and fees (how the taxes and fees are almost as much as a new flight is still a mystery to me) but this still doesn't add up to me. And the lack of empathy or slight willingness to help is astonishing. I would definitely never use this agent again and will book all future flight only trips direct with the carrier as there is no benefit at all using an agent it seems.
Good evening, Sara.
Thank you for sharing your feedback, and we sincerely apologise for the frustration caused by your experience.
We understand how distressing this situation must have been, especially given the emergency at home.
As you mentioned, the charges for changing a flight are determined by the airline’s policies, including their penalty fees and applicable taxes. These fees are entirely set by the airline and are beyond our control. If you have concerns about these charges, you are most welcome to confirm them directly with the airline for further clarification.
We strive to provide transparent information about all costs upfront and regret that this situation has left you dissatisfied. Your feedback is valuable, and we will continue working to improve our services.
Kind regards,
TravelUp
Terrible so far, booked a resort through them over 24hrs ago, still no confirmation email even though site gave me a booking confirmation. I called and guy at help desk was rude. Currently over 24hrs later and I'm on hold trying to call again to find out why my booking still is not showing even though the charge showed on my account yesterday. E-mailed help desk twice so far no reply. Would never book through them again.
Good evening, Michelle.
Thank you for reaching out to us about your booking.
Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.
Please share more at - Hotels@travelup.com along with your booking reference number so that we can follow this up internally.
Regards,
TravelUp
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Track 100 where we came 37th. We’ve also been nominated for Best Online Retailer and Best Flight Booking Website by the British Travel Awards in 2019, as well as our CEO picking up the EY Entrepreneur of the Year’s Scale Up award for London and the South region.
We’ve upped our travel game, up yours!
At TravelUp, it’s our commitment to be as transparent as possible with our customers. We work with an independent partner, Airlineratings.com to keep track of the service and safety levels of all the airlines we work with. Not only does this keep us up to date with the latest information, it can also help you make an informed choice when choosing who to fly with.
We take issues seriously and do our best to resolve them as soon as possible and in a way that will benefit all involved.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good afternoon, Betty.
Thank you so much for your 5-star review!
We're delighted to hear that you had a great stay and that the hotel met your expectations. It’s wonderful to know you enjoyed the spacious and clean room, and that the breakfast offered a decent start to your day. We’re also glad to hear that everything worked well for you when booking through mobile — we aim to make the process as smooth and convenient as possible.
We're sorry to hear the pool was closed for repairs during your visit — we understand how disappointing that can be when you're looking forward to a relaxing swim. We’ll be sure to pass this feedback along to the hotel so they’re aware of how it impacted your experience.
Thank you again for booking with TravelUp. We hope to help you plan your next trip soon — hopefully with a fully open pool next time!
Best wishes,
TravelUp