TravelUp

Good evening, Chitra.

Thank you so much for your kind 5-star review!

We’re thrilled to hear that you had a great experience with TravelUp and that our team was quick and responsive throughout the process.

Providing fast and reliable service is one of our top priorities, so it’s incredibly rewarding to know that we delivered on that for you. Your recommendation means a great deal to us—it’s always an honor to be referred to friends, family, and fellow travelers.

We truly appreciate your support and look forward to helping you with your future travel plans!

Warm regards,
TravelUp.

Good evening, Kevin.

Thank you so much for your wonderful 5-star review!

We’re absolutely delighted to hear that you had such a positive experience with our customer service team. It's great to know we were able to assist you in a meaningful way and help secure the best value for your vacation—that’s exactly the kind of service we strive to deliver.

Your kind words mean a lot to us, and we’re thrilled to hear you would choose to book with us again. We’ll be here whenever you’re ready to start planning your next getaway, and we’ll make sure it’s just as smooth and rewarding as this one.

Thanks again for choosing TravelUp!

Warm regards,
TravelUp.

Good afternoon, Lyndsay.

Thank you so much for your wonderful 5-star review!

We’re absolutely delighted to hear that you found our platform easy to navigate and were able to secure a great rate for your booking. At TravelUp, we’re committed to making travel simple, affordable, and stress-free—so it’s fantastic to know that everything went smoothly for you.

Your kind words truly mean a lot to us, and we’re thrilled that we could contribute to such a positive experience. We look forward to helping you plan many more amazing trips in the future!

Thanks again for choosing TravelUp.

Warm regards,
TravelUp

Good evening, Ric.

Thank you so much for your 5-star review!

We're really glad to hear that your booking experience was quick and easy—that’s exactly what we aim for at TravelUp. It’s also great to know you’re happy with the price you received!

We do understand your concern about the nonrefundable deposit. While many of our rates are nonrefundable in order to offer the best possible prices, we always try to provide a variety of options so customers can choose the flexibility that works best for their travel plans. Your feedback is truly appreciated and helps us continue improving the booking experience.

Thanks again for booking with us—we hope you have a fantastic trip, and we’d love to help you again in the future!

Warm regards,
TravelUp.

Good afternoon, Anthony.

Thank you so much for sharing your experience and leaving us a 5-star review!

We’re absolutely delighted to hear that your "lucky trip" turned out to be a great one with TravelUp. It’s always rewarding to know that after searching far and wide, you found the best deal with us—that’s exactly what we aim for!

Helping travelers like you discover great prices and smooth booking experiences is at the heart of what we do, and we’re so pleased we could be a part of your journey.

We look forward to helping you plan your next adventure soon!

Warm regards,
TravelUp

Good afternoon, Sheila.

Thank you for your fantastic 5-star review!

We’re so happy to hear that you found the best rate through TravelUp and that the booking process was quick and easy, just as advertised. Our goal is to always offer competitive prices and a seamless booking experience, so it’s wonderful to know we met your expectations.

We truly appreciate your feedback and look forward to helping you with your future travel plans. If you ever need any assistance, please don’t hesitate to reach out—we’re here to help!

Thanks again for choosing TravelUp!

Best regards,
TravelUp

Good afternoon, Leon.

Thank you so much for your kind review and 5-star rating!

We’re thrilled to hear that you found the booking process easy—simplicity and convenience are exactly what we aim to deliver for every customer. We completely understand that a smooth experience upon arrival is just as important, and we’re confident that everything will go as planned for your upcoming trip.

Should you need any assistance before, during, or after your journey, our team is always here to help. We truly appreciate your trust in TravelUp and can’t wait to welcome you back for future bookings.

Wishing you a fantastic trip!

Warm regards,

TravelUp

Good evening, Francis.

Thank you for sharing your feedback with us, and we truly appreciate your honesty.

We're very sorry to hear about the issue with your hotel room selection, and we completely understand your frustration—especially given how quickly you realised the mistake and attempted to correct it.

We absolutely recognise how important prompt communication and flexibility are, particularly when it comes to travel arrangements. With your extensive background in hospitality, your expectations are more than valid, and we want to assure you that we’re here to help resolve this as smoothly as possible.

Please reach out to us directly at hotels@travelup. Com, and one of our dedicated team members will look into this right away. If there's availability and flexibility with the hotel, we’ll do everything we can to assist with changing your room type, and we appreciate your willingness to pay the small difference.

Once again, we’re sorry for the delay and any inconvenience this has caused. Thank you for your patience and for giving us the opportunity to make things right—we look forward to resolving this for you quickly.

Warm regards,
TravelUp.

Good afternoon, Emad.

Thank you for taking the time to leave us a review.

We’re glad to hear that your overall experience with TravelUp was a positive one and that your hotel reservation met your expectations.

We’re truly sorry to hear that you had difficulty reaching our 24/7 customer service team. This is certainly not the level of accessibility we strive to offer, and your feedback has been passed along to the relevant team so we can review and improve our service response times.

Your trust is very important to us, and we sincerely hope that your future experiences are completely seamless. If there’s ever anything you need or if any issues do arise, please don’t hesitate to reach out again—we’re here to help.

Thank you once again for choosing TravelUp, and we hope to welcome you back for your future travels.

Warm regards,
TravelUp

Good evening, Paula.

We are deeply sorry to hear about your disappointing experience during your stay. We completely understand how frustrating it can be when expectations aren’t met, especially when you were promised breakfast and ended up being placed in a less-than-ideal room. We always want our passengers to have a seamless and enjoyable travel experience, and situations like this are truly unfortunate.

Please note that, as a travel agency, we do not have control over real-time situations at the property. However, we strongly recommend reaching out directly to the hotel to request compensation or address your concerns about the room conditions. In the meantime, we will escalate this issue with the property from our end as well, to ensure your feedback is heard.

We sincerely hope this issue can be resolved promptly and to your satisfaction. Please don’t hesitate to contact us if you need any further assistance.

Warm regards,
TravelUp

Good afternoon, Suzanne.

Thank you for sharing your feedback.

We sincerely apologise for the delay you’ve experienced in getting a response regarding your hotel date change request. We completely understand your frustration, especially when dealing with time-sensitive plans.

Recently, we’ve been experiencing a large volume of inquiries, which has unfortunately affected our response times. However, we want to resolve your issue as quickly as possible. Please feel free to email us directly at hotels@travelup. Com, and our team will prioritize your request and get back to you as soon as possible.

We truly appreciate your patience and understanding during this time, and we hope to assist you in resolving this matter swiftly.

Best regards,
TravelUp

Good afternoon, John.

Thank you for taking the time to share your feedback.

We are genuinely sorry to hear about the frustration you experienced with your reservation, and we completely empathize with your situation.

At TravelUp, we strive to ensure that all of our customers have a seamless booking experience, and it’s unfortunate that this was not the case for you. Upon reviewing your booking, we can confirm that we sent you an email immediately after your reservation was made, explaining that the booking was subject to authorisation from your bank. This is a standard process to ensure the transaction is successfully completed. Our email clearly outlined the required timeline for confirmation, and unfortunately, as we did not receive a response within the allotted time, your reservation was automatically canceled.

While we understand that this situation is frustrating, it was your responsibility to check your emails and confirm the transaction with your bank within the specified timeline. Unfortunately, we were unable to proceed without that confirmation.

We truly regret that this led to disappointment and hope that you will consider giving us another opportunity in the future. If you need assistance with any future bookings, we are always here to help.

Best regards,
TravelUp

Good afternoon,

Thank you for reaching out to us about your booking.

Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.

Please share more at - admin@travelup. Com along with your booking reference number so that we can follow this up internally.

Regards,
TravelUp

Good evening, Claudio.

Thank you for your feedback, and we're genuinely sorry to hear that you're feeling uncertain about your booking experience. We completely understand your concerns—especially when reading mixed reviews online—and we truly appreciate the opportunity to clarify.

Like with many service-based businesses, reviews can vary widely, as every travel experience is unique. In fact, it’s natural to see a mix of opinions. If all reviews were perfect, that in itself might raise suspicion. As we like to say—we’re not money, so not everyone will love us! That said, we’re committed to learning from all feedback and providing reliable service to every customer.

Regarding your booking, we’ve checked our system and can confirm that all reservation details have been successfully processed and shared with you. If you haven’t yet received a confirmation directly from the hotel, don’t worry—it can sometimes take a little time to sync with their system. However, your reservation is secure, and our support team is always available if you’d like us to follow up or re-send the details.

Thank you for giving us a chance, and we hope your upcoming stay goes smoothly.

Kind regards,
TravelUp

Good afternoon, Rodney.

Thank you so much for your fantastic 5-star review!

We’re so glad to hear that you found the reservation process easy and that you were able to secure the rooms you needed at such a great price. At TravelUp, we always strive to provide our customers with the best options and prices, so it’s wonderful to know we hit the mark for your Orlando trip.

We hope you have a fantastic time during your stay, and if you need any assistance in the future, don’t hesitate to reach out. We’re always here to help with your travel plans.

Thanks again for choosing TravelUp!

Warm regards,
TravelUp

Good afternoon, Lisa.

Thank you so much for your 5-star review and for choosing TravelUp for your upcoming hotel stay!

We’re so pleased to hear that the booking process was easy and seamless for you—that’s exactly what we aim for. Your reservation for July 2025 is all set, and while it’s still a bit down the road, we’re confident everything will go smoothly when it’s time to check in.

If you have any questions or need assistance at any point before your stay, our team is always here to help. We’ll also be keeping an eye on your reservation to ensure everything remains in order.

Thanks again for booking with us, and we hope your stay in July is just as wonderful as your booking experience!

Warm regards,
TravelUp