TravelUp

It was quick and easy first time ever using it I'll have more about the site after I travel and come back

Horrible. Booked online, but hotel didn't get our payment. We have to dispute the charges now.

So far so good using Travel Up. I do hope all our plans go well. You get a good review.
Our trip is down the road. Thanks so much, Karen Gauthier

Very fast and easy. The only thing is that there's no way to reach any live person on travel up I been trying to reach out to them but I can't

I would like a more clear voucher because it is sort of hard to find

I booked and paid for a 10 days stay. But, there was no communications there after. I am starting to wonder if this is for real.

If I could give 0, I would. Worst agent/company I've ever dealt with. No one should book with them. Given the unprecedented times of Covid-19, it is understandable that the whole travel industry is in disruption. But the way the company has failed their customers is undeniably outstanding. No communication regarding flights cancellation let alone refunds. Had to chase for more than 3 months with only 2 replies ever just to get my refund, which wasn't even full amount. Changed their T&Cs which isn't illegal but it should be agreed by both parties and be communicated, which they failed. I myself had to contact direct airlines on flight cancellation and refund status only to find it was fully refunded but nothing from Travel Up - not even A SINGLE PIP! With all the direct chase up with airlines and the stress they have caused, I wonder what I'm paying £50 to them for their so called non existent service, which I never received. In fact they should pay me instead for my troubles and my communication with direct Airlines and most importantly MY TIME. By not providing cancellation information they themselves have breached their T&Cs which they fail to acknowledge. DO NOT BUY TICKETS WITH THEM EVER, RUN AWAY! TOTAL SCAMMERS. DO NOT BELIEVE THE 5 star reviews

Travelup was awesome my complaint is about the hotel bed was uncomfortable and they rip you off with the hidden fees

I had my flights cancelled by the airline, I contacted travelup to confirm, and was told this was the case, I asked for a refund over the phone ( which took hours of trying to get through) and was told I was only able to have a credit note and had to re book a flight by end August 2020 and fly by Feb 2021, I was told over the phone that I had to agree to this and an e-mail would come whilst on the phone and I had to reply straight away, I was stressed and thought that was my only option, and so agreed. After a few days had passed, I was informed by social media and also checking my customer legal rights, I found out that actually I was entitled to a full refund, so I contacted Travelup, and since then they have been very evasive, and offering no help what so ever, I have even had to join a facebook page where over 1500 members are having similar problems with this company, I am still awaiting a result and my flight was 23rd March. I am an essential worker and work hard for my money, and I won't stop until I have recieved my refund in full as per my customer right, and so the battle goes on! I will never use a travel agent again for booking flights as they seem to be able to act illegally and get away with it, but I wont be deterred! Use this company at your peril.

Professional staff.my issue was attended to by Henry Johnson and resolved.
Travel company to trust with excellent service and good prices

So far so good with the booking process. I look forward to our trip and an enjoyable stay at the hotel.

The deal was good, and I got a quick response to my email inquiry when I had a question after booking

AVOID AT ALL COST, TRAVEL UP HAS RUIN MY HOLLIDAYS!
LEFT ME IN AGONY AND MY 2 KIDS DEVASTATED BY NOT BEING ABLE TO GO ON HOLLIDAYS!

I booked on a 19 August just around midnight 3 tickets (myself and my 2 Kids) for £1,100 and notices 2 hours after booking that my daughter surname was incorrect and notify straight away Travel Up to modify the name.

Travel upp has deliberately delayed dealing with this issue. They do not respond directly to emails and in order to get a response I had to send 4 emails begging them to contact the airline earlier morning on 20 August 2019 Nothing was done!

I had myself to call the airline (Iberia) the staff in London were very helpful and nice I was told that they can amend any mistake in a booking as long as it is during the first 24 hours but as I didn't buy my tickets directly with the airline that travel up should contact them directly!

When calling Travel up (please note they call are high rate) I get the phone put down on me!

When I called a 2nd time same day Someone with an asian accent told me to stop calling them 20 times a day and that Someone is dealing with it! Full stop they won't give you any information!

WORST CUSTOMERS SERVICE EVER! Iberia airline where much better, Polite and Helpful such a SHAME!

IF YOU HAVE ANY TROUBLE WITH YOUR BOOKING DON'T EXPECT TRAVELUP TO SORT YOU OUT.

ITS NOT IN THEIR INTEREST TO AMEND OR RESOLVED ANYTHING SIMPLY BECAUSE THEY WANT YOU TO PAY ANOTHER TICKET AND GET THE CANCELLATION FEES!

I WAS UNABLE TO TRAVEL WITHOUT MY DAUGHTER WE LOST OUR MONEY AND NO HOLLIDAYS!

SCAMMERS TRAVEL UP SHAME ON YOU!

They made me pay the whole amount upfront. That should have tipped me off from the very get-go. But I have never done a third-party reservation. My reservation never made it to the hotel. They did not even email me a confirmation. I emailed travel up it took two days for them to get back to me the first time. They said that they would email me the confirmation when they heard back from their "vendor"? The language was funny. Sounded like a scam. I waited several more days the hotel still never got my reservation. Website did not have a phone number. They also made me pay Didn't realize that the company was not in the US. Said that it was in the UK. My phone carrier would not allow me to call the phone number provided. I finally found Several phone numbers for different countries. The US number was constantly busy. I finally called the Canadian number, because it was the only other # that I could call.
I was able to get through. But the man sounded like he was in Nigeria. He kept giving me the runaround. Saying that they were waiting for their vendor for the confirmation number. I told them I did not book through a fourth party. And I said that I was giving them till tomorrow morning and that if my reservation was not at the hotel by dad that I would be getting every penny of my money back. And he started yelling and screaming at me. He said that they had performed their end of the bargain… LOL they had done nothing but take my money.
Do not trust this company. Do not trust any company that tells you you have to pay everything upfront. They also were advertising rooms the next day at the same hotel for two king size beds in one room. This hotel does not even have two king size beds in their rooms. So total scam.
Travel up well have you traveling nowhere!
When I called my credit card company, they had to cancel my card and re-issue me another. Luckily I have a great credit card company.
Beware beware beware

Went easy but you need to read all the notes. It said if I did not print a thing then it would not be valid so I printed it.

The price of the hotel went up $100 became I had to refresh the site. This was an unfair hit to my spending and enjoyment.