TravelUp

Can't get voucher confirmation. Called & told to send an email requesting confirmation again. Awaiting response.

Very helpful and accommodating in every way. Responsive and delightful agents. I had a good experience.

Still chasing a refund for my booking, but travel up say it doesn't exist even though my bank statements show otherwise. Travel up say they won't pay

Great experience nice and easy nd a beautiful place to stay combines to the town

I arrived at Bel Air Azur in Hurrughuda Egypt June 10th 2021 for a seven night stay with a copy of my confirmation letter, after showing my confirmation letter to the front desk staff [Awad Sayed Assistant front desk manager 20 12 2707 5689] they would not take the confirmation and a argument ensued, not one of the front desk staff had heard from Travelup or even knew of Travelup, I was informed that travelup had not contacted the Bel Air Azur for them to secure my reservation, I had to pay cash or not have a place to stay. I have never had this experience using Kayak or a company that is affiliated with Kayak. I now need to call Visa credit card to make sure I was not billed from TrvaelUP since I paid cash and do have a receipt, Simeon Fields 6/27/2021

In January 2020 I booked a British Airways return flight to the USA for June 2020.
Due to the pandemic restrictions, I wasn't able to board the flight. Travel Up said my only option was to use the value of the ticket to re-book the flights before 25th January 2021.
Since December 2020, as the Government restrictions on non-essential travel have continued without any end date, I have been asking for a full refund from Travel Up as it is impossible to plan a visit to the USA before Travel Up's deadline.
I have spent many hours making numerous telephone calls to Customer Services over the following weeks. Whenever my call was finally answered, I was told that I must speak to an Admin Officer - who was always "unavailable". Requests for him to call me back were never followed up. Emails were never answered.
Eventually I got to speak to him through sheer persistence only to be told I must now speak to an Admin Manager – and, no surprise, he is always "unavailable" when I call and requests for him to call me back are never followed up.
Customer Services are now telling me Travel Up will only refund £300 of the £530.33 I paid!
SCANDALOUS! I AM ENTITLED TO A FULL REFUND!
NEVER, NEVER book flights with Travel Up. Don't be fooled by their claim to provide "excellent service" and that they are "a name you can trust". Rubbish!

This is by far the worst online travel company I have ever dealt with. Don't be fooled by their somewhat professional looking website - this is a very unprofessional company.
I had to make a simple flight date change from JFK to London and was told the difference in cost for the new (one way) flight would be £850! I searched online for flight prices and the same flight was found on many other sites for around £300! I sent an email confronting travelup of this, and I was then told I could use a voucher for the flights worth of my previously scheduled flight to rebook my new flight. I then spent many hours on the phone and requested many call backs - which were not honoured. I then sent many emails with several marked as urgent, requesting this voucher. I received no response to my requests for clarifications, nor the voucher itself. I even became ill as a result of the stress this company caused me due to having to spend so much time on the phone and emailing them to try get them to respond. They just ignored my emails and did not honour call backs. I spent hours and hours on hold on the phone, and even when I finally managed to get through to a representative on the phone, they said they would briefly put me on hold to put me through to the 'relevant department', they then either hang up on me or never transferred me to the right department as I was kept on the phone on hold again for ages! Needless to say they completely ruined my holiday as I spent so much time, stress and aggro trying to contact someone. By far the worst customer service ever I have experienced. I also still haven't received my voucher which I was told I would receive by a representative over the phone. I had to buy a brand new ticket. Needless to say, the integrity and honesty of this company is not very high.

My advice is to STAY AWAY from travelup if you want to have peace of mind on your holiday. This is an inept company with a pathetic customer service even when matters are urgent! Again, don't be fooled by their website. Their behaviour in my case at least, is in my opinion replete with breaches of Consumer credit act and sales of goods and services act legislation.

Was quick and easy. Was useful to find a cheap rate. Thank you

You guys charge for canceling, even if the cancellation is made on the same day as the reservation. That is abuse

Travel Up was wonderful! Simple to find a vacation and book it, plus it was much more affordable than many other sites. I would use it again!

I am traveling with a small child and there is no indication of seating. Not being next to my 2 year old child is not an option.

We didn't travel yet, but so far so good. The price for the hotel was unbeatable, so we'll see how it goes and leave more feedback afterwards.

I booked a reservation with this company and the hotel property didn't have the reservation. They are a SCAM! Do not use this service.

The website is very easy to navigate. Also it was really fast. Only issue was understanding what amenities came with the room

Extremely bad I can not reach your customer service or speak to an agent about my problem,
Customer service is very rode

Easy access, great rates and very quick. First time using this company and so far so good.
Will use again. Thank you

I had a very easy and smooth booking experience. I would recommend TravelUp to friends and family in the future.
Thank you