TravelUpReviews 1,786

I have booked through your site before and it is very user friendly. I also noticed that I can log in and pay my trips off ahead of schedule and that is very convenient for me instead of calling the hotel to do so. Thank you for that feature!

The room at Temple Bar was unacceptably flawed with a water leak causing a wet carpet when I arrived. The room smelled wet as if this condition should have been corrected far before my stay. Because I made the reservation through TravelUp, they weren't able or willing to offer any refund. This is a big disadvantage of using 3rd party reservation sites like TravelUp. It puts a 3rd party between the customer and hotel making customer service difficult. Would TravelUp be willing to be my advocate to seek a discount for this terrible experience? This will tell me alot about whether to ever use this site again or not.

I never got my confirmation email. I booked another stay at the same hotel

Reservation process easy.
Found the process somewhat difficult.

I am very upset with this website I booked a run for a specific date and they gave me the wrong date when I confirmed my credit card information. Buyer please Beware I tried getting a resolution and they told me no refund at all. What a scam

Booking was easy, however at check-in I was told I had to pay an extra $299 in resort fees that was not listed at the time of booking. So any savings was a joke. I paid more than if I had just showed up and asked for a room. So instead of $750 for 3 nights I paid over $1000.

Experience is fine as long as i get my booking and have a place to sleep on saturday

Easy to navigate, friendly interface, affordable prices

Worst experience... Reps dont treat customers well...

Prompt helpful response which answered my questions and took care of my problem.

I have no other but to leave a 1 star review having given TravelUp every opportunity to provide a clear answer as to what happened and a solution. I purchased business class tickets for a round the world trip in February via TravelUp. On checking in for long overnight flights from Auckland to Tokyo (via Sydney), I was shocked to find TravelUp had allocated me Economy seats. They have been evasive in terms of resolving my complaint, putting me on hold many times for 30 minutes or so, then promising someone will come back to me, but of course they don't. TravelUp must owe my business thousands of pounds but quite clearly do not have a moral compass. Avoid this agency like the plague, and go direct to the airline or to a more reputable agency.

Great easy to follow and will use this again! Great experience

Easy and the cheapest I found. I thought the price was in Canadian but it's actually US so my thousand dollar deposit was actually $1500. So now I'm gonna wait until the exchange rate is better to pay the balance.

It has been horrible. My reservation is still not showing up at the Hotel I booked. For me to have to wait another 24-48 hours and chase this down is not acceptable. It is Spring Break and I need to know from the Hotel I'm Staying at that I have a room!

Never again!

Booking was fine. I hope the hotel is nice and that your service leads to a good experience.

Had to try 3 times to book. Frustrating! Had to put info in 3 times! I am happy with the price after the continued trys

Wasn't aware there was a festival surrounding the hotel the weekend we booked and so had to cancel. Spoke with the hotel manager as I was leaving who said she was currently on the phone with the third party and I would get a refund for 2 of the three nights we had booked. The refund offered by travel up did not reflect that and was 1/2 of what we paid rather than 2/3. Not a good experience at all.

Great. Professional and user-friendly. Great response and follow up.

Booked a hotel for a stay in London 6 months ago, and was looking forward to our family trip to London. I decided to call the hotel the day before my stay to advise them that i would be a late check in and they advised me that the hotel was closed. I have had no notification from Travelup and when I rang to complain they were completely unaware! They then booked another hotel for me, which I rang on the morning of my travel to confirm and advise again of the late check in and they told me that the hotel had not been booked. I then had to make a dozen phone calls whilst travelling up to London on the train and was promised phone calls back, they never phoned me back and had to do all the chasing. If i had not phoned the hotel to advise of my late check in I would never had known that the hotel was closed and would have arrived to a closed hotel in London with my children at 11pm at night, and been stranded with no where to stay. This ruined my whole weekend that had been planned for months. When I complained and asked to be compensated they were not interested and will do nothing! I would not recommend them to my worst enemy! Appalling customer service and would never use them again!