From the business
We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff!
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Track 100 where we came 37th. We’ve also been nominated for Best Online Retailer and Best Flight Booking Website by the British Travel Awards in 2019, as well as our CEO picking up the EY Entrepreneur of the Year’s Scale Up award for London and the South region.
We’ve upped our travel game, up yours!
At TravelUp, it’s our commitment to be as transparent as possible with our customers. We work with an independent partner, Airlineratings.com to keep track of the service and safety levels of all the airlines we work with. Not only does this keep us up to date with the latest information, it can also help you make an informed choice when choosing who to fly with.
We take issues seriously and do our best to resolve them as soon as possible and in a way that will benefit all involved.
TravelUp Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease of the booking process and competitive pricing, which many customers found straightforward and efficient. However, significant concerns arise around customer service, particularly regarding unresponsive support, issues with reservation confirmations, and difficulties in modifying bookings. Instances of billing discrepancies and perceived bait-and-switch tactics have contributed to a growing sentiment of frustration among users. While some customers report positive interactions with staff, the overall trend indicates a need for improved communication and reliability to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I was looking to book a hotel for vacation and came across travel up and it had the best rates in town. I booked it and saved a ton and it was simple and easy
Easy process, until now everything goes well.
We need to wait until check in moment.
Updated. Pretty simple booking experience, however beware of their "strict terms and conditions." We had a change in our plans and were unable to cancel a room because of that change.
Good afternoon, Jared.
Thank you for sharing your feedback with us.
We sincerely apologise for the frustration and inconvenience you experienced regarding the changes to your booking.
We completely understand how disappointing it can be when plans change, and you find yourself unable to modify your reservation. After reviewing your booking, we can see that the fare you selected was a non-changeable and non-cancelable option. This information was clearly stated in the terms and conditions that were provided at the time of booking, and we also highlight these details prominently during the checkout process to ensure transparency.
We regret that this has affected your experience with us, and we truly wish we could have been more helpful in resolving your request. While we strive to offer competitive rates, many of these discounted fares do come with strict terms from the hotel, and unfortunately, we are bound by them.
We understand your disappointment and would love the opportunity to assist you with future travel plans where more flexible options may be available. Once again, we apologise for any inconvenience and appreciate your feedback.
Kind regards,
TravelUp.
I had to click on an additional link to see all the options. Original price quoted is for one queen or king size beds. The two queen bed room was slightly higher but still better price than booking directly with the hotel. Make sure you read the policy as it is non refundable.
Good afternoon, Ann.
Thank you for taking the time to share your feedback regarding your recent experience with TravelUp!
We’re thrilled to hear that you found our prices competitive, especially compared to booking directly with the hotel.
We appreciate your note about the additional link to view all available options. We strive to present our customers with a variety of choices to fit their preferences and budgets, and your input helps us improve the user experience on our platform.
We also want to emphasize the importance of reviewing the booking policies, especially regarding non-refundable options. We do our best to make these policies clear at the time of booking, but we appreciate your reminder for future customers to be mindful of these details.
Thank you once again for your feedback, and we look forward to assisting you with your future travel needs. If you have any questions or require further assistance, please don’t hesitate to reach out.
Best regards,
TravelUp.
Not user friendly or mobile optimized. It was fast & secure. However, as some offers were mobile exclusive, I found it somewhat conflicting given the fact that the site was not fully optimized to be browsed through via smartphone. Additionally, accessing & reading all relevant information was not as seamless as I expected. There's room for improvement in those aspects.
Good afternoon, Adonis.
Thank you for your review and for sharing your experience with us.
We truly appreciate your honest feedback as it helps us identify areas for improvement.
We’re glad to hear that you found our booking process fast and secure! However, we understand your concerns regarding the user-friendliness and mobile optimisation of our website. We recognise that a seamless browsing experience is essential, especially for customers accessing our site via smartphones. Your input about the conflicting mobile-exclusive offers and the ease of accessing relevant information is invaluable, and we will take it into serious consideration as we continue to enhance our platform.
We are constantly working to improve our services and optimize our website for all users, including those on mobile devices. Your comments will be shared with our development team to ensure that we make necessary adjustments to improve the overall user experience.
Thank you once again for your feedback. If you have any further suggestions or if there’s anything we can assist you with, please don’t hesitate to reach out. We hope to serve you better in the future!
Best regards,
TravelUp.
The room was adequate. The hotel parking lot was full so I had to find parking in a nearby lot on a rainy night. I was also informed of an additional $100 deposit and $25 urban entertainment fee which I did not see on any site.
Good afternoon, Dan.
Thank you for taking the time to share your experience with us.
We sincerely apologise for the issues you encountered during your stay.
We understand how frustrating it can be to arrive at a hotel and find parking challenges, especially on a rainy night. Additionally, we regret that you were not made aware of the $100 deposit and the $25 urban entertainment fee prior to your arrival. Transparency regarding fees is important, and we understand how this could impact your overall experience.
Please know that we will escalate your concerns to our supplier to seek clarification on the parking situation and the additional charges you faced. Your feedback is invaluable in helping us ensure that our customers have a smoother experience in the future.
Thank you once again for bringing this to our attention. If you have any further concerns or need assistance, please don’t hesitate to reach out. We hope to have the opportunity to serve you better in the future.
Best regards,
TravelUp.
Booking HTT-FBAS4V_9 They charge cancellation fee of $187.00 on hotels stay, I wasn't expecting that, because it was only few days after I made the reservation, be careful when you book with with them, you should try traveluro, they have cheaper rates, free cancellation and excellent customer service,
Good afternoon, Imad.
Thank you for your feedback regarding your recent booking with us.
We sincerely apologise for the disappointment you experienced concerning the cancellation fee.
At TravelUp, we act as an intermediary between our customers and the properties they book. As such, the terms and conditions regarding cancellations are set by the individual hotel and are communicated to you during the booking process. We strive to ensure that all fees and policies are clearly outlined, but we regret if this was not your experience.
We understand that unexpected fees can be frustrating, and we genuinely appreciate your feedback. It helps us identify areas where we can improve our communication and enhance the booking experience for our customers.
If you have any further questions or concerns regarding your reservation, please don’t hesitate to reach out. Thank you for considering us, and we hope to have the opportunity to serve you better in the future.
Best regards,
TravelUp.
Very good loved how easy it was took no time at all and the price was very good
Good afternoon, Zanthia.
Thank you so much for your wonderful 5-star review!
We are thrilled to hear that you loved your experience with TravelUp and found the booking process easy and efficient.
Our team works hard to ensure that our customers have a seamless experience while searching for the best prices, so it's incredibly rewarding to know that we met your expectations. Your satisfaction is our top priority, and your feedback motivates us to continue providing excellent service.
If you have any questions or need assistance with future bookings, please don’t hesitate to reach out. We’re here to help!
Thank you once again for choosing TravelUp, and we look forward to assisting you with your travel plans in the future!
Best regards,
TravelUp.
I came across travel up while searching for hotels in TripAdvisor and I am so glad I did as it saved me $600 in booking a room at the hotel, I was looking to stay at.
Good afternoon, Kimberly.
Thank you for your fantastic 5-star review!
We’re thrilled to hear that you discovered TravelUp while searching for hotels on TripAdvisor and that you saved an incredible $600 on your booking!
At TravelUp, we strive to provide our customers with the best rates possible, and it’s wonderful to know that we could help you find an excellent deal on the hotel you wanted to stay at. Your satisfaction is our priority, and your feedback truly inspires us to continue delivering exceptional service.
If you need any assistance with future bookings or have any questions, please don’t hesitate to reach out. We’re here to help you plan your next adventure!
Thank you once again for choosing TravelUp. We look forward to serving you again soon!
Best regards,
TravelUp.
So far we have only used TravelUp once for booking. I will give more feedback once we have arrived and checked into the hotel.
Good evening, Sherry.
Thank you so much for choosing TravelUp for your booking, and we’re thrilled to hear about your positive experience so far!
Your trust in us for your travel arrangements means a great deal, and we look forward to hearing more feedback once you've arrived and checked into your hotel.
We always strive to ensure that our customers have a seamless and enjoyable experience, from booking to check-in, and we are confident that your stay will meet your expectations. If you encounter any issues along the way or need assistance during your trip, please don’t hesitate to reach out to us at hotels@travelup.com. We’re here to help every step of the way.
Thank you again for your 5-star rating, and we hope you have a fantastic stay at your destination!
Safe travels,
TravelUp.
Very good prices. Quick and easy to enter in the details and receive the options we desired.
Good evening,
Thank you for your fantastic review!
We are delighted to hear that you found our prices competitive and the booking process quick and easy. Providing a seamless experience for our customers is one of our top priorities, so we’re thrilled that you were able to find the options you desired with ease.
At TravelUp, we strive to offer great value along with a user-friendly interface that makes booking stress-free, and it's wonderful to know that this was reflected in your experience. Should you need any further assistance with your trip or have any questions, please feel free to reach out to us directly.
We truly appreciate your feedback and your trust in TravelUp. We look forward to assisting you with your future travel plans!
Warm regards,
TravelUp.
Easy to navigate ….looking very forward to our stay……stayed at Swiss hotel years ago and really enjoyed it….also in the area we wanted to go do some sightseeing
Good evening, Kimberly.
Thank you for your wonderful review!
We’re thrilled to hear that you found our platform easy to navigate and that you’re looking forward to your upcoming stay. It's always great to return to a place that holds fond memories, and we’re excited that you’ve chosen to stay at the Swiss Hotel again. We're sure it will be just as enjoyable as your previous visit.
Being in the perfect location for sightseeing makes your trip even more exciting, and we hope you have a fantastic time exploring the area. Should you need any tips or recommendations to enhance your experience, feel free to reach out – we’re here to help!
Thank you for choosing TravelUp for your travel plans, and we can’t wait to hear how your stay goes!
Safe travels and best regards,
TravelUp.
Overall, good experience. Selection of hotels was somewhat limited but prices were more competetive than other sites. Low deposit for reservation was a big plus!
Good evening, Richard.
Thank you for taking the time to share your positive feedback!
We’re glad to hear that, overall, you had a good experience with TravelUp. We always aim to provide a seamless booking process, and it's great to know that our competitive prices and low deposit option stood out for you.
We appreciate your note on the hotel selection and will continue working to expand our offerings to give our customers even more options to choose from. Your satisfaction is our priority, and we’re pleased that we could provide value for your booking.
If you have any further questions or need assistance with future travel plans, please don’t hesitate to reach out to us directly. We look forward to helping you with your next trip!
Warm regards,
TravelUp.
Easy and simple process, straight forward and to the point.
Good evening, Drew.
Thank you so much for your 5-star review!
We’re delighted to hear that you found the booking process with TravelUp easy, simple, and straightforward. Providing a user-friendly experience that allows our customers to quickly and efficiently find what they need is one of our core goals, so it’s fantastic to know that this was reflected in your experience.
If there’s anything more we can do to make your future bookings even smoother, or if you need assistance with any upcoming travel, feel free to reach out to us at hotels@travelup.com. We’re always here to help!
Thank you once again for choosing TravelUp, and we look forward to assisting you with your future trips.
Warm regards,
TravelUp.
Very busy town at this time of year. Glad to get quality room..
Good evening, Gregory.
Thank you for your fantastic 5-star review!
We’re thrilled to hear that, despite how busy the town is this time of year, you were able to secure a quality room through TravelUp. We know that finding the right accommodation during peak times can be a challenge, and we’re so glad we could help make your stay comfortable and enjoyable.
If you need any further assistance with your current trip or future travel plans, don’t hesitate to reach out to us directly. We’re always here to ensure your travel experiences remain smooth and hassle-free.
Thank you again for choosing TravelUp, and we hope you have a wonderful time in town!
Warm regards,
TravelUp.
The process was pretty easy., Only question I have is check in time. I will arrive at 9:00am, hope I can check in then
Good evening, Dan.
Thank you for your 5-star review!
We’re happy to hear that you found the booking process easy and straightforward. We understand how important arrival details are, especially when you're arriving early.
Regarding your check-in time, we recommend contacting the property directly to confirm if an early check-in at 9:00 AM is possible, as availability may depend on their schedule. Most hotels are happy to accommodate when they can, so it’s always worth checking in advance.
If you need any further assistance, feel free to reach out to us at hotels@travelup.com. We’re here to help and want to ensure your stay is as smooth as possible.
Thank you again for choosing TravelUp, and we wish you a pleasant trip!
Warm regards,
TravelUp.
It was easy to navigate the site but the room descriptions weren't that great. They didn't show how many people can fit in the room nor pictures of the rooms. Also would be nice to have free cancelation policy offered.
Good evening.
Thank you for your valuable feedback and for taking the time to share your experience with us! We’re delighted to hear that you found our site easy to navigate. Providing a user-friendly experience is a priority for us.
We appreciate your comments regarding the room descriptions and understand how important it is to have detailed information, including capacity and visual representations of the rooms. We are continuously working to improve our listings and will certainly take your suggestions into consideration to enhance our customers' experience.
Additionally, we recognise that a flexible cancellation policy can greatly improve the booking experience, and we are actively exploring options to provide this feature where possible.
If you have any further suggestions or questions, please don’t hesitate to reach out to us at directly. Your input is invaluable in helping us serve you better.
Thank you once again for choosing TravelUp, and we look forward to assisting you with your future travel plans!
Warm regards,
TravelUp.
This company sucks kids got sick and we canceled in plenty of time and still had to pay
Good evening, Hope.
We are truly sorry to hear about your recent experience and the unfortunate situation with your children's health.
We understand how distressing it can be to deal with illness, especially when it affects travel plans. Please accept our sincerest apologies for the frustration this has caused you.
At TravelUp, we strive to provide excellent service and support to our customers, and we regret that we fell short in your case. While our cancellation policies are established to protect both our customers and our partners, we recognize that special circumstances, such as illness, can impact these situations.
We would like to investigate this matter further and see if there’s any way we can assist you. Please reach out to us directly at hotels@travelup.com with your booking details so we can look into this issue and work towards a resolution.
Your feedback is important to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to regain your trust and provide a better experience in the future.
Best regards,
TravelUp.
Happy to come across travel Up. I found the site the beat so far for travel bookings! Thank you.
Good evening, Carmen.
Thank you so much for your fantastic review!
We are thrilled to hear that you are happy to have discovered TravelUp and that you found our site to be the best for travel bookings. Your positive feedback truly motivates our team and reaffirms our commitment to providing an exceptional user experience.
At TravelUp, we strive to make the booking process as straightforward and enjoyable as possible. From a wide selection of hotels to competitive pricing and user-friendly navigation, we aim to meet the diverse needs of our customers. It’s wonderful to know that these efforts resonated with you.
If you have any questions, require assistance with your current or future travel plans, or need tips for your next adventure, please feel free to reach out to us directly. We’re always here to help ensure your travel experiences are smooth and memorable.
Thank you once again for choosing TravelUp. We look forward to being part of your future travels and helping you create unforgettable memories!
Warm regards,
TravelUp.
Room was ok, not great. 50.00 deposit in case of room damage!
Good evening, Joe.
Thank you for taking the time to share your feedback with us.
We appreciate your honest review and are glad to hear that your experience was satisfactory, though we understand that the room did not fully meet your expectations.
We strive to provide a variety of accommodations that cater to different preferences and budgets, and we regret that the room you stayed in fell short of being great. Your insights are invaluable, and we will certainly take them into consideration as we work to improve our offerings.
Regarding the $50 deposit for potential room damage, this is a common policy implemented by many hotels to ensure that properties are maintained for future guests. We understand that such charges can be unexpected, and we appreciate your understanding of their necessity.
If you have any further concerns or suggestions on how we could enhance your experience, please feel free to reach out to us at hotels@travelup.com. We value your feedback and are committed to ensuring that your future stays are more enjoyable.
Thank you for choosing TravelUp, and we hope to assist you with your future travel plans!
Warm regards,
TravelUp.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good afternoon, Jordan.
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with TravelUp while booking your hotel for vacation.
It’s wonderful to know that you found our rates to be the best in town and that the booking process was simple and straightforward. We take great pride in offering competitive prices and a seamless booking experience for our customers, and your feedback truly validates our efforts.
We’re so glad you were able to save on your hotel and that we could play a part in making your vacation planning easier. If you need any assistance with future bookings or travel plans, please don’t hesitate to reach out – we’d love to help!
Thanks again for choosing TravelUp, and we hope you have an amazing vacation!
Best regards,
TravelUp.