From the business
We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff!
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Track 100 where we came 37th. We’ve also been nominated for Best Online Retailer and Best Flight Booking Website by the British Travel Awards in 2019, as well as our CEO picking up the EY Entrepreneur of the Year’s Scale Up award for London and the South region.
We’ve upped our travel game, up yours!
At TravelUp, it’s our commitment to be as transparent as possible with our customers. We work with an independent partner, Airlineratings.com to keep track of the service and safety levels of all the airlines we work with. Not only does this keep us up to date with the latest information, it can also help you make an informed choice when choosing who to fly with.
We take issues seriously and do our best to resolve them as soon as possible and in a way that will benefit all involved.
TravelUp Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease of the booking process and competitive pricing, which many customers found straightforward and efficient. However, significant concerns arise around customer service, particularly regarding unresponsive support, issues with reservation confirmations, and difficulties in modifying bookings. Instances of billing discrepancies and perceived bait-and-switch tactics have contributed to a growing sentiment of frustration among users. While some customers report positive interactions with staff, the overall trend indicates a need for improved communication and reliability to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Room was ok, not great. 50.00 deposit in case of room damage!
Horrible. Booked online, but hotel didn't get our payment. We have to dispute the charges now.
Good afternoon, Michelle.
Thank you for bringing this to our attention.
We are truly sorry to hear about your frustrating experience and the inconvenience you faced with your hotel booking. This is certainly not the service we aim to provide, and we understand how disappointing it must have been to arrive at your hotel only to find that payment had not been processed.
We have thoroughly checked our records, and it appears we have not yet received any communication from you regarding this issue. To assist you further and investigate what went wrong, could you please email us at hotels@travelup.com with your booking details? Our team will prioritise your case to resolve this as quickly as possible and ensure that you are not left out of pocket.
Once again, we sincerely apologise for the inconvenience, and we are here to help you resolve the matter. Thank you for your patience and understanding.
Kind regards,
TravelUp.
Quick and easy and best prices. Good description of the property.
Good evening, Steven.
Thank you for your wonderful 5-star review!
We are thrilled to hear that you found the booking process quick and easy, and that you appreciated the competitive prices and detailed descriptions of the properties.
At TravelUp, our goal is to provide a seamless experience for our customers, from the moment you visit our site to when you check into your accommodation. We’re delighted that you found our efforts in presenting clear and informative property descriptions helpful in making your decision.
If you have any further questions or need assistance with your upcoming travel plans, please don’t hesitate to reach out to us directly. We’re here to help and ensure your travel experiences are nothing short of exceptional.
Thank you once again for choosing TravelUp. We look forward to assisting you with your future travels!
Warm regards,
TravelUp.
It was the cheapest rate out there. And they emailed me. I didn't have to get a text message. I can go in and on, lol
Good afternoon, Cynetheia.
Thank you so much for your fantastic 5-star review!
We're thrilled to hear that you found the cheapest rate with us and that our email communication made the process even smoother for you.
It’s great to know that our system worked seamlessly and without the need for text messages—keeping everything convenient and straightforward. We're always aiming to offer a hassle-free booking experience, so your feedback is really encouraging!
If there's anything else we can assist you with in the future, don't hesitate to reach out. We look forward to helping you with your next travel adventure!
Kind regards,
TravelUp.
I would like a more clear voucher because it is sort of hard to find
Good afternoon, Isabelle.
Thank you for your 4-star review and for taking the time to share your feedback.
We're glad to hear you had a positive experience overall, but we apologise for any confusion or difficulty in locating your voucher.
We understand how important it is to have everything easily accessible, and we’ll be sure to pass along your comments to our team to improve the clarity and visibility of vouchers in the future. In the meantime, if you need any assistance or a clearer version of your voucher, please don't hesitate to reach out to us at admin@travelup.com—we’ll be happy to send it over promptly.
Thanks again for choosing TravelUp, and we look forward to assisting you with your future bookings!
Kind regards,
TravelUp.
Extra super Bad, when I got to the hotel the reservation was cancelled. At the hotel front desk personel reinstate the reservation, but no breakfast was included in the reservation as it should be as per original reservation. I am not satisfied with all this. I believe that a refund should be done. Awfull experience. Wouldn't recommend.
Good afternoon, David.
Thank you for sharing your feedback, and we sincerely apologise for the inconvenience and frustration you experienced with your hotel reservation.
We understand how upsetting it must have been to arrive at your hotel only to find your reservation had been cancelled, and then to discover that breakfast, which was part of your original booking, was not included.
After thoroughly checking our records, we can confirm that your reservation was successfully confirmed on our end, and no cancellation was reported by our supplier. We understand this does not change the experience you had, and we truly regret the stress this caused during your stay.
Our hotels team escalated this case as soon as we were informed of the issue, and we are currently awaiting an update from the supplier to fully understand what went wrong. Please rest assured that we are committed to resolving this for you as quickly as possible, and we will be in touch with you as soon as we receive more information.
Once again, we apologise for this awful experience and appreciate your patience while we work to make things right.
Kind regards,
TravelUp.
Accidently clicked on the wrong date and asked for a refund. They would not refund me for a simple accident. Company is horrible.
Good afternoon, Peter.
Thank you for taking the time to share your experience, and we sincerely apologise for the frustration you faced regarding your booking.
We understand how upsetting it can be to accidentally select the wrong date and then feel stuck with the consequences.
After reviewing our records, we can confirm that your reservation was fully confirmed by the time you contacted us. Unfortunately, as clearly outlined in our terms and conditions, confirmed reservations are non-refundable. We truly empathise with your situation and understand that mistakes happen, but once the reservation is confirmed, the payment is submitted to the supplier, making it impossible for us to process a refund.
We regret that we are unable to accommodate your request in this instance, but we appreciate your understanding of our policies. If you have any further questions or need assistance with future bookings, please don’t hesitate to reach out.
Thank you for your understanding, and we wish you all the best.
Kind regards,
TravelUp.
Was quick and easy. Was useful to find a cheap rate. Thank you
Good afternoon, Marla.
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you found our service quick and easy, and that you were able to secure a great rate.
At TravelUp, we strive to provide our customers with a seamless booking experience, and it’s rewarding to know that we met your expectations. Your feedback motivates us to continue delivering the best possible service.
If you have any questions or need assistance with future travel plans, please don’t hesitate to reach out. We look forward to helping you on your next adventure!
Thank you once again for choosing TravelUp!
Kind regards,
TravelUp.
I got a fantastic price for an excellent hotel in Jamaica. No other website offered that price. The entire process was fast and easy. Done in a couple minutes. I love using TravelUp!
Terrible! It's been 5 days since I made a reservation and I called directly to the Hotel to confirm my reservation is there and there's nothing under my name. NEVER use this service!
Good afternoon, Olmo.
Thank you for sharing your feedback, and we sincerely apologise for the distress and frustration you have experienced with your reservation.
We understand how concerning it is to be uncertain about your booking, especially when preparing for your trip.
We want to clarify that, as stated in our terms and conditions, it can sometimes take up to 72 hours to confirm a reservation. We see that your reservation was indeed processed, and it is now confirmed. Our hotels team representative has provided a confirmation number, which you can use to check directly with the hotel.
If you have any further questions or require additional assistance, please don’t hesitate to reach out to us at hotels@travelup.com. We’re here to help and ensure that your experience improves.
Thank you for your understanding, and we appreciate your patience.
Kind regards,
TravelUp.
Booked a room and waited the 24 hours - did check the hotel and they have nothing on the books for myself. Tried to call in but after 1 hour wait, I gave up.
Good afternoon, Matthew.
Thank you for your feedback, and we sincerely apologise for the frustration you've experienced regarding your hotel reservation.
We completely understand how distressing it must be to wait for confirmation only to find that your booking is not on the hotel’s records.
As outlined in our terms and conditions, it can sometimes take up to 72 hours to confirm a reservation. We regret that this was not made clearer during your booking process. Additionally, we are currently experiencing a high volume of calls, which may have contributed to the difficulty you encountered in reaching our call center. We apologise for any inconvenience this has caused.
To assist you more efficiently, we encourage you to email us at hotels@travelup.com. Our team will prioritise your inquiry and work to resolve this issue as quickly as possible.
Thank you for your understanding, and we appreciate your patience as we work to make things right.
Kind regards,
TravelUp.
Easy to book reservation. We are happy with the results so far!
Good afternoon, Deana.
Thank you for your fantastic 5-star review!
We’re thrilled to hear that you found our booking process easy and that you’re happy with the results so far.
At TravelUp, we strive to provide a seamless and enjoyable experience for all our customers, and it’s wonderful to know we met your expectations. Your satisfaction is our top priority, and your positive feedback encourages us to continue delivering excellent service.
If you have any questions or need assistance with your upcoming travel plans, please feel free to reach out. We look forward to serving you again in the future!
Thank you for choosing TravelUp!
Kind regards,
TravelUp.
They never said in the page before you paid and reserve that the reservation are not refundable. They send me an email that they charge more money if you cancel after you do the reservation. Don't use this page.
Good afternoon, Miguel.
Thank you for sharing your experience with us.
We sincerely apologise for the frustration you’ve encountered regarding our non-refundable policy. We understand how disappointing it can be when expectations do not align with the information provided.
We want to clarify that our website includes clear details about reservation policies, including non-refundable terms, directly on the page showing price breakdowns. Additionally, this policy is reiterated in the booking confirmation email that you received after your reservation was made.
While we strive for transparency, we recognise that important information can sometimes be overlooked. Your feedback is invaluable, and we will continue to improve our communication to ensure all policies are clearly understood.
If you have further questions or require assistance, please don’t hesitate to reach out to our customer service team directly. We’re here to help and hope to resolve any concerns you may have.
Thank you for your understanding.
Best regards,
TravelUp.
Great experience nice and easy nd a beautiful place to stay combines to the town
Good afternoon, Jose.
Thank you so much for your fantastic 5-star review!
We’re thrilled to hear that you had a great experience and found your accommodation both nice and easy to navigate. It’s wonderful to know that the beautiful location complemented your stay and allowed you to explore the town seamlessly.
At TravelUp, we strive to provide our customers with memorable experiences, and it’s rewarding to see that reflected in your feedback. If you have any tips or recommendations from your trip, we’d love to hear them!
We look forward to helping you plan your next adventure. Safe travels, and thank you once again for choosing TravelUp!
Best wishes,
TravelUp.
Nananananananananananananananananananananananananananananananananananannananananananananananananan
Good afternoon, Jaremiah.
Thank you for taking the time to leave us a review.
We appreciate your feedback and are sorry to see that your experience with TravelUp was only satisfactory.
We strive to provide exceptional service and create memorable travel experiences, and your insights are invaluable in helping us improve. It would be helpful if you could share more details about your experience—what you enjoyed and what areas you think we could improve. Your feedback will assist us in enhancing our services for future travelers.
We’re here to listen and learn, so please don’t hesitate to reach out if you’d like to discuss your experience further. Thank you for choosing TravelUp, and we hope to have the opportunity to serve you better in the future.
Best regards,
TravelUp.
Fast, Easy, & Affordable prices. Very Seamless to Search & Book. Would Recommend.
Good afternoon.
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you found our service fast, easy, and affordable. It’s fantastic to know that you enjoyed a seamless experience while searching for and booking your travel.
At TravelUp, we strive to make the booking process as smooth as possible, and your recommendation means the world to us. We appreciate your trust in us and look forward to helping you plan more amazing trips in the future.
If you have any tips or experiences to share from your journey, we’d love to hear them! Thank you again for choosing TravelUp, and happy travels!
Best wishes,
TravelUp.
It worked perfectly as advertised. People at the hotel were great. This was a quick trip on short notice, so I really appreciated that it went so smoothly. I intend to use TraveUp again
Good afternoon, Brien.
Thank you for your amazing 5-star review!
We’re thrilled to hear that everything worked perfectly for your quick trip and that the hotel staff made your stay enjoyable. It’s our goal to provide smooth and hassle-free experiences, especially when travel plans come together on short notice.
We’re delighted that you plan to use TravelUp again in the future. Your trust and satisfaction mean a lot to us! If you have any specific preferences or needs for your next trip, please don’t hesitate to reach out—we're here to help make your next adventure just as seamless.
Thank you once again for choosing TravelUp. We look forward to assisting you again soon!
Best regards,
TravelUp.
Me.gusto, solo que deberían mejorar la app y ser más amigable con el usuario
Buenas tardes Pablo.
¡Gracias por tomarse el tiempo para dejarnos una reseña de 4 estrellas! Estamos encantados de saber que tuvo una experiencia positiva con nosotros y realmente apreciamos sus valiosos comentarios.
Entendemos la importancia de tener una aplicación eficiente y fácil de usar, y trabajamos constantemente para mejorar la experiencia del usuario. Se toma nota de su sugerencia sobre cómo mejorar nuestra aplicación para hacerla más fácil de usar y se compartirá con nuestro equipo de desarrollo. Siempre estamos buscando maneras de servir mejor a nuestros clientes y sus comentarios nos ayudan a lograrlo.
Si hay alguna característica o cambio específico que le gustaría ver en nuestra aplicación, no dude en compartirlo con nosotros. Valoramos sus conocimientos y estamos comprometidos a brindar el mejor servicio posible.
¡Esperamos poder ayudarle con sus planes de viaje futuros y ganarnos esa quinta estrella!
Un cordial saludo,
TravelUp.
Your cancelation policy is ridiculous and I will never use your services again. I would have been better if reserving my room through the hotel directly. Lesson learned.
Good afternoon, Kristi.
Thank you for sharing your feedback with us.
We sincerely apologise for the frustration and inconvenience you've experienced regarding our cancellation policy, and we truly empathise with your situation. We understand that unexpected changes in plans can be challenging, especially when they occur last minute.
We want to clarify that the terms and conditions, including the cancellation policy, are set by the property itself. In this case, the deadline for cancellation was missed, and according to the property's terms, this made the reservation non-refundable. Unfortunately, even if you had booked directly with the hotel, the result would have been the same due to these policies.
We genuinely wish we could have offered a different outcome, but we are bound by the conditions set by the property. Should you need further assistance or have any questions, please feel free to contact us directly.
We hope you will consider giving us another chance in the future.
Kind regards,
TravelUp
Our first time booking with TravelUp.
It was easy to book our hotel.
Received quick booking confirmation.
Good afternoon, Chris.
Thank you so much for taking the time to share your experience and for giving us a 5-star review!
We’re thrilled to hear that your first booking with TravelUp was a smooth and easy process, and that you received your booking confirmation quickly.
Providing a seamless booking experience is one of our top priorities, and it’s wonderful to know that we met your expectations. If there is anything else we can assist you with or if you have any questions regarding your booking, please don’t hesitate to reach out to us.
We look forward to helping you with your future travel plans and being a part of your next adventure!
Safe travels,
TravelUp.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good evening, Joe.
Thank you for taking the time to share your feedback with us.
We appreciate your honest review and are glad to hear that your experience was satisfactory, though we understand that the room did not fully meet your expectations.
We strive to provide a variety of accommodations that cater to different preferences and budgets, and we regret that the room you stayed in fell short of being great. Your insights are invaluable, and we will certainly take them into consideration as we work to improve our offerings.
Regarding the $50 deposit for potential room damage, this is a common policy implemented by many hotels to ensure that properties are maintained for future guests. We understand that such charges can be unexpected, and we appreciate your understanding of their necessity.
If you have any further concerns or suggestions on how we could enhance your experience, please feel free to reach out to us at hotels@travelup.com. We value your feedback and are committed to ensuring that your future stays are more enjoyable.
Thank you for choosing TravelUp, and we hope to assist you with your future travel plans!
Warm regards,
TravelUp.