From the business
We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff!
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Track 100 where we came 37th. We’ve also been nominated for Best Online Retailer and Best Flight Booking Website by the British Travel Awards in 2019, as well as our CEO picking up the EY Entrepreneur of the Year’s Scale Up award for London and the South region.
We’ve upped our travel game, up yours!
At TravelUp, it’s our commitment to be as transparent as possible with our customers. We work with an independent partner, Airlineratings.com to keep track of the service and safety levels of all the airlines we work with. Not only does this keep us up to date with the latest information, it can also help you make an informed choice when choosing who to fly with.
We take issues seriously and do our best to resolve them as soon as possible and in a way that will benefit all involved.
TravelUp Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease of the booking process and competitive pricing, which many customers found straightforward and efficient. However, significant concerns arise around customer service, particularly regarding unresponsive support, issues with reservation confirmations, and difficulties in modifying bookings. Instances of billing discrepancies and perceived bait-and-switch tactics have contributed to a growing sentiment of frustration among users. While some customers report positive interactions with staff, the overall trend indicates a need for improved communication and reliability to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Initial impression: Sketchy interface. Suspicious "presence". Can I really trust Travel-up?
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Update on 11-02-2024 - I was very skeptical about proceeding, but I got a very good price using TravelUp. In fact, it was 47% LESS than if I had dealt direct with the property. And the hotel had no problem confirming that I had a valid reservation when I checked.
Sketchy interface.
Suspicious "presence"
Can I really trust Travel-up?
I gave wrong date and when shortly called back no ability to change within hours
Good morning, Janice.
Thank you for reaching out, and we sincerely apologise for the frustration this experience has caused.
We completely understand how upsetting it can be when travel plans don’t go as expected, especially when a simple date change could make all the difference.
Unfortunately, as you booked a non-changeable, non-cancelable reservation, we’re unable to adjust the dates due to the strict rules set by the property. These terms were outlined at the time of booking to ensure clarity, and we are required to adhere to these policies.
We genuinely empathise with your situation, as we know that travel can sometimes involve unexpected changes. If there's any other assistance we can provide to make your future bookings more flexible, please don’t hesitate to reach out.
We’re here to help however we can. Thank you again for your feedback and understanding.
Warm regards,
TravelUp.
Raza was very helpful and friendly, he explain us a little bit of history in each stop!
We are very satisfied with his service.
5 stars for him
Thank you from us.
Evelyn &friends
Good morning, Evelyn.
Thank you so much, for sharing your wonderful experience with Raza!
We're thrilled to hear that he made your journey not only enjoyable but also educational, adding a bit of history at each stop to enrich your trip. Raza truly loves sharing his knowledge and making each tour memorable, and it's fantastic to know his service made a positive impact on your experience.
We’ll be sure to pass along your kind words to Raza, and we know he’ll be delighted to hear that his efforts made such a difference. Thank you again for choosing TravelUp, and we look forward to helping with more incredible adventures in the future!
Safe travels!
TravelUp.
It was an excellent experience. Very easy booking had no problems at the hot
Good morning, Jeffrey.
Thank you for your wonderful feedback!
We’re so pleased to hear that you had an excellent experience with us from start to finish. Your satisfaction is incredibly important to us, and it’s fantastic to know that everything went smoothly.
We work hard to ensure our booking process is as simple and user-friendly as possible, so it’s great to hear that you found it easy to use. Travel should be exciting, not stressful, and we’re glad we could help make your planning process a breeze.
It’s also reassuring to hear that you had no issues at your hotel. We understand how essential it is for our customers to feel confident in their reservations, and we take pride in delivering a seamless experience from booking to check-in.
Thank you once again for choosing TravelUp! We look forward to helping with your future travel plans and continuing to provide you with excellent service every step of the way.
Safe and happy travels!
TravelUp.
Everything went as planned. No issues. We were even given an upgraded room.
Good morning, Jeff.
Thank you so much for your fantastic feedback!
We’re thrilled to hear that everything went exactly as planned and that you encountered no issues along the way. Knowing your experience was smooth and enjoyable means a lot to us.
It’s wonderful to hear about the room upgrade, too! We love when our customers receive those special touches during their stay—it makes the journey even more memorable.
At TravelUp, our goal is to provide a seamless travel experience and help create unforgettable memories, so it’s fantastic to know we were able to do just that for you.
Thank you again for choosing us, and we look forward to assisting with more amazing trips in the future.
Safe travels!
TravelUp.
Easier to book than other sites but it turns out it was NOT the best prices. I thought they dedicated themselves to actually do price research but no. I ended up paying triple the price for one day.
Good morning, Stephanie.
Thank you for sharing your experience with us.
We’re truly sorry to hear that you felt disappointed with the pricing and understand how frustrating it must have been to see a price drop after you had already booked.
Travel fares are dynamic and can fluctuate based on availability, demand, and cancellations, sometimes even multiple times a day. When you completed your booking, that was indeed the lowest available price. However, if a cancellation occurred afterward, it may have opened up lower rates—which, unfortunately, we’re unable to retroactively adjust. Similarly, when prices increase post-booking, we never request additional payment from our customers, as the initial booking price is final.
We empathise with your experience, and while we strive to offer competitive rates at all times, there are occasional shifts beyond our control.
Thank you again for your feedback, and we hope to have the chance to provide you with a better experience in the future.
Safe travels!
TravelUp.
Scammed €267. Booked a room through Travel Up via trip advisor (view deals tab) received invoice from travel up saying room booked and payed for. Arrived at hotel for them to say they have not received booking and that they dont really recognise that provider. Even tho it was through the trip advisor app. Have photos of booking through the trip advisor system, you get brought to travel up site and confirm the dates, system glitched when putting through payment and they sent me an invoice with dates a year later. Now trying to say I can't get a refund a year in advanced… Was committed to staying as I had travelled up so had to pay an additional €405 to stay the night. Ended up paying €672 instead of €267…. Stay away! Be careful and avoid!
Good afternoon, Vincent.
Thank you for reaching out to us about your booking.
Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.
Please share more at - hotels@travelup.com along with your booking reference number so that we can follow this up internally.
Regards,
TravelUp
When I tried to pay the deposit it changed to taking out the total payment. So instead of the $124 they charged $1600. I watched it change in the small print after I hit to confirm.
Good afternoon, Alison.
We are truly sorry to hear about your experience with the booking process, and we understand how frustrating it must have been to see a change in the payment amount.
At TravelUp, we strive to make our booking experience clear and transparent, so it’s very concerning to hear that the deposit amount altered after you confirmed the payment.
To help us investigate what went wrong, please reach out to us with your booking details at hotels@travelup.com. Our team is eager to look into this matter and ensure that this issue is resolved promptly for you.
Thank you for bringing this to our attention, and again, we apologise for any inconvenience this may have caused.
Warm regards,
TravelUp.
It said l could cancel till into November. I cancelled Oct 27. Still my card has not been refunded
Good afternoon, Steven.
We’re very sorry to hear about the delay in receiving your refund.
We completely understand how frustrating this must be, especially after canceling within the specified timeframe.
To clarify, the process of obtaining the refund from the provider can take approximately 6-8 weeks, which is a standard procedure across the industry. We understand this can feel like a long time, but please rest assured that our team is actively monitoring the situation. As soon as we receive the funds from the provider, we will promptly update you and ensure the refund is processed without any further delay.
Thank you for your patience, and please don’t hesitate to reach out if you have any further questions. We’re here to help.
Warm regards,
TravelUp.
Booked my hotel on trivago. The price was in canadian dollars but end up it was in US dollar so i paids 450$ more than expected. No where it was mentioned that the price was in US dollars
Good afternoon, Michel.
Thank you for sharing your feedback with us.
We’re very sorry to hear about the confusion regarding the currency on your booking. We completely understand how frustrating it must be to see unexpected charges, especially when the price seemed clear at first glance.
When booking through a search engine like Trivago, it’s important to manually select the correct currency, as the platform can sometimes default to a different one. Unfortunately, this can lead to discrepancies like the one you’ve encountered.
We recommend reaching out to Trivago or Skyscanner directly, as they may be able to assist you with resolving this issue and potentially offer a solution.
Again, we apologise for the inconvenience, and if you ever need assistance with future bookings, we are here to help!
Warm regards,
TravelUp.
My experience was Good. It's my first time using this sight so I'm not sure how I would rate st this point.
Good afternoon, Barbara.
Thank you for sharing your thoughts with us!
We’re glad to hear that your experience with TravelUp has been positive so far, especially as it’s your first time using our site. We understand that trying something new can come with a bit of uncertainty, and we’re thrilled to know that you found the process good.
We hope your experience continues to exceed expectations, and if there’s anything more we can do to assist you or improve your experience, please don’t hesitate to reach out. We’re here to support you every step of the way.
Thanks again for choosing TravelUp, and we look forward to being part of your future travel plans!
Warm regards,
TravelUp.
The website was quick, easy, organized, and trustworthy to utilize
Good afternoon, Kristin.
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you found our website quick, easy to navigate, and trustworthy. At TravelUp, we strive to create a seamless and user-friendly experience, and it’s fantastic to know we succeeded in meeting your expectations.
Your satisfaction is our priority, and we’re so glad you felt confident using our platform for your travel plans. If there’s anything we can do to make your future bookings even easier or more enjoyable, please don’t hesitate to reach out.
Thanks again for choosing TravelUp, and we look forward to assisting you with all your future travel needs!
Warm regards,
TravelUp.
I made the reservation through travel up for courtyard wetchase houston, but nowhere did it say that I had to pay a 20usd deposit until I got to the hotel and there they told me that due to hotel policies they do not accept my debit card and they did not accept cash either, so they did not give me a room and since the reservation had been made travel up did not want to cancel my reservation or return my money, I was not the only one at that time who was left without a room because the hotel does not accept cards that are not from physical banks.
Good afternoon, Moises.
We are very sorry to hear about the issues you faced during your stay, and we truly understand how frustrating this experience must have been for you. We apologise for any confusion surrounding the reservation and payment process.
To clarify, a booking confirmation was sent to you before the charge, which clearly outlined the requirement for a security deposit to be paid directly at the property. Additionally, this information is also included in the terms and conditions of the booking, which we encourage all of our customers to review carefully.
We have checked with the property, and your reservation was confirmed; however, it was unfortunately canceled due to the failure to pay the required security deposit at check-in. We always recommend that our customers contact the property at least 72 hours before their arrival to confirm any specific requirements, as outlined in the terms and conditions.
Since your booking was non-refundable, we were unable to assist with a refund, and we sincerely regret that the situation unfolded this way. We appreciate your feedback, as it helps us ensure a clearer experience for all of our customers moving forward.
Once again, we apologise for any inconvenience this caused, and we hope this explanation helps clarify the matter.
Warm regards,
TravelUp.
We were unable to check into the hotel during the purchased stay. The hotel showed no reservation under my name and had no third party reservations for us either.
Additionally, any attempts to call TravelUp at any numbers listed on the websites or reservation documents were met with an automated response to "Try again later at our convenience" and then hung up on automatically. We ended up having to book another hotel because we had nowhere to stay and received no immediate support from TravelUp.
Good afternoon,
Thank you for reaching out to us about your booking.
Please accept our apologies for the inconvenience. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.
Please share more at - hotels@travelup.com along with your booking reference number so that we can follow this up internally.
Regards,
TravelUp
Great price for a nice property in the Dominican Republic, easy user experience.
Good afternoon, Jonathan.
Thank you so much for sharing your wonderful review!
We’re thrilled to hear that you found an excellent price for a nice property in the Dominican Republic, and that you had a smooth and easy experience using our website. We work hard to ensure that our customers not only get great value but also enjoy a hassle-free booking process, so it’s fantastic to know that we’ve met your expectations.
We believe that every trip should be a memorable one, and we’re so glad that we could help you secure a great deal for your stay. If you have any further questions or need additional assistance while preparing for your travels, please don’t hesitate to contact us. Our team is always here to ensure that everything goes perfectly for you.
Thank you again for choosing TravelUp! We hope you have an amazing time in the Dominican Republic and look forward to assisting you with your future travel plans.
Warm regards,
TravelUp.
You booked me in a hotel that was closed when I got there, you took my money and made a fool out of me, I want a phone call *******936
Good afternoon, Jack.
Thank you for reaching out to us about your booking.
Please accept our apologies for the inconvenience. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.
Please share more at - hotels@travelup.com along with your booking reference number so that we can follow this up internally.
Regards,
TravelUp
It was ok overall, but it should also allow using local currency like Turkish Lira.
Good afternoon, Talha.
Thank you for taking the time to leave a review!
We’re happy to hear that your experience with TravelUp was positive overall. We also appreciate your suggestion regarding the use of local currencies, such as Turkish Lira, and we completely understand how this could make the booking process more convenient for our customers.
At TravelUp, we are always looking for ways to improve our services, and your feedback is invaluable in helping us enhance the experience for our users. We will certainly take your suggestion into consideration as we continue to work on making our platform more versatile and user-friendly.
If you have any other suggestions or need assistance with future bookings, please don’t hesitate to reach out. We’re here to help and look forward to providing you with an even better experience next time!
Thank you again for choosing TravelUp, and we hope to assist you with all your future travel plans.
Warm regards,
TravelUp.
The host was very rude and disengaged. He had no interesting in being there
Good evening, Leonora.
Thank you for taking the time to leave your review.
We are truly sorry to hear about your recent experience with the host during your stay. It is completely unacceptable for any guest to feel unwelcome or that their presence is not valued. We fully understand how such treatment can negatively impact your overall experience, and this is certainly not the level of service we aim to provide through our partners.
Please rest assured that we take this feedback very seriously. We are already in the process of escalating this issue with our supplier to ensure that appropriate actions are taken. No guest should ever have to tolerate such unprofessional behavior, and we will work closely with the property management to prevent this from happening again.
We sincerely regret that your stay was impacted, and we hope this isolated incident will not deter you from booking with us in the future. Should you choose to travel again with TravelUp, we are committed to ensuring that your next experience is far more positive and memorable.
Once again, our deepest apologies for the inconvenience, and thank you for bringing this matter to our attention.
Warm regards,
TravelUp.
Horrible, you stole my money for a hotel, and it wasn't reserved, so me and my youngest son have nowhere to go for the hurricane, in a moment of emergency like the one we are going through, there was no reservation in the hotel I booked, it's a scam because they will take your money and not reserve, when I called to confirm the reservation with the hotel absolutely nothing showed up don't use this website
Good evening, Glory.
We are truly sorry to hear about the distressing situation you encountered, especially during such a critical time.
We fully understand the urgency and stress of finding accommodation during an emergency like the one you and your son are experiencing, and we deeply regret that the reservation you made did not show up at the hotel.
Please accept our sincerest apologies for this issue. This is not the level of service we strive to provide, and we are committed to investigating what went wrong. We take these matters very seriously, and to ensure we resolve this as quickly as possible, we kindly ask you to email us at hotels@travelup.com with your booking details so that our team can look into it immediately.
Your safety and satisfaction are our top priorities, and we will work diligently to get this issue resolved. We appreciate your feedback, and we hope to have the opportunity to regain your trust in the future.
Warm regards,
TravelUp.
I was looking to book a hotel for vacation and came across travel up and it had the best rates in town. I booked it and saved a ton and it was simple and easy
Good afternoon, Jordan.
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with TravelUp while booking your hotel for vacation.
It’s wonderful to know that you found our rates to be the best in town and that the booking process was simple and straightforward. We take great pride in offering competitive prices and a seamless booking experience for our customers, and your feedback truly validates our efforts.
We’re so glad you were able to save on your hotel and that we could play a part in making your vacation planning easier. If you need any assistance with future bookings or travel plans, please don’t hesitate to reach out – we’d love to help!
Thanks again for choosing TravelUp, and we hope you have an amazing vacation!
Best regards,
TravelUp.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good morning, William.
Thank you so much for giving us a chance and sharing your honest feedback!
We completely understand that initial impressions can be important, and we appreciate your openness in giving TravelUp an opportunity. We're thrilled to hear that you secured such an amazing rate and that your booking experience was smooth and seamless.
At TravelUp, our goal is to make high-quality travel affordable and accessible, which often means delivering prices that are difficult to match. We’re also committed to ensuring that every booking is fully verified and straightforward for our customers to confirm with their chosen property.
Thank you again for trusting us with your travel plans and for taking the time to update your review. We’re here whenever you need us, and we look forward to helping you save even more on future trips!
Safe and happy travels!
TravelUp.