From the business
We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff!
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Track 100 where we came 37th. We’ve also been nominated for Best Online Retailer and Best Flight Booking Website by the British Travel Awards in 2019, as well as our CEO picking up the EY Entrepreneur of the Year’s Scale Up award for London and the South region.
We’ve upped our travel game, up yours!
At TravelUp, it’s our commitment to be as transparent as possible with our customers. We work with an independent partner, Airlineratings.com to keep track of the service and safety levels of all the airlines we work with. Not only does this keep us up to date with the latest information, it can also help you make an informed choice when choosing who to fly with.
We take issues seriously and do our best to resolve them as soon as possible and in a way that will benefit all involved.
TravelUp Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease of the booking process and competitive pricing, which many customers found straightforward and efficient. However, significant concerns arise around customer service, particularly regarding unresponsive support, issues with reservation confirmations, and difficulties in modifying bookings. Instances of billing discrepancies and perceived bait-and-switch tactics have contributed to a growing sentiment of frustration among users. While some customers report positive interactions with staff, the overall trend indicates a need for improved communication and reliability to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I'm concerned about the process. From what I saw online, my initial liability was $18+-– that was the part "payable". However, when I input my credit card info, the entire amount was charged. All in all, OK. I realize if I cancel it will cost me about $20. When I added my traveling companion, because he would be arriving in Lauderdale before me, that went OK I THINK – – even though it now says there are zero adults in the room. I would like confirmation that there is a complementary shuttle from the airport to the hotel, what number do we call to secure this shuttle, and also the cost of a shuttle to the cruise port. I called the hotel prior to securing this reservation online but I would like something in writing. Thank you.
TravelUp had the best prices for our hotel and the checkout process was simple and easy to understand.
Good evening, Holly.
Thank you so much for your kind words! We’re thrilled to hear that you found great prices on your hotel and that the booking process was simple and easy to understand—that’s exactly the experience we aim to provide.
At TravelUp, we work hard to offer competitive rates and a smooth, user-friendly platform so that planning your trip is as stress-free as possible. Your feedback means a lot to us and helps us continue to improve.
We hope to assist you again on your next adventure!
Warm regards,
TravelUp.
Bad really bad no reservation in my name lost my money I call de company and they hung in my never call neve said nothing bad I have ended paying 500 dollars for other hotel foy stay on the night
Good evening, Cornelio.
We’re very sorry to hear about your experience and the inconvenience you faced. However, after thoroughly checking our system, we could not locate any reservation under your name or details.
It’s possible that your booking was made through a different company. We kindly recommend reviewing your confirmation email or payment records to verify which agency the reservation was made with.
If you believe the booking was indeed made through TravelUp, please email us at admin@travelup.com with your booking reference number and any supporting documents. We’ll be happy to investigate further.
Kind regards,
TravelUp.
This is a total rip off came to my vacation and they don't have eny reservation to my name I have to move to other hotel and I paid 600 dollars I will never book whit you guys at least reembolsable my money please
The agents are rude and I no longer want or need your services, cancelled any future payments and refund my $80.04
Good evening, Juanita.
Thank you for reaching out to us about your booking.
Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.
Please share more at - admin@travelup.com along with your booking reference number so that we can follow this up internally.
Regards,
TravelUp
Trivago linked me to this site. It provides various prices for rooms without any detail, so you cannot tell what you would be paying more for, nor what the room or amenities are for the room you book.
Good evening, Marilyn.
Thank you for your feedback and for booking with TravelUp. We’re glad to hear you found a great price through our platform!
We understand your concern regarding the lack of detailed room and amenity information. This is something we’re actively working on improving. Room descriptions and inclusions are provided by the hotel partners, and while we aim to display them as clearly as possible, we recognize that more transparency would make the booking process even better.
In the meantime, if you ever need clarification before booking, our support team is happy to help—just drop us an email at admin@travelup.com.
We appreciate your input and hope to offer you an even better experience next time.
Warm regards,
TravelUp.
The food is overpriced & it sucks! In order to eat palatable food, I had to leave the resort. No drinks in the drink machine & all you offer are Coke products & Dasani water! Isn't this an all inclusive resort? If it is, they're failing miserably.
Good evening, Teresa.
Thank you for sharing your feedback. We’re sorry to hear that your experience at Disney’s All-Star Sports Resort did not meet your expectations, particularly regarding the food options and amenities.
While TravelUp is your booking platform, we do not manage the on-site services provided by the hotel. However, we take your concerns seriously and will escalate this feedback to the hotel management for their review and action.
We appreciate you bringing this to our attention and hope your next stay—wherever it may be—is much more enjoyable.
Kind regards,
TravelUp.
Good price. Just hope hotel is clean! It was great the last time we were there about 5 years ago.
Easy to book, great stay at Sleep Inn & Suites Monticello-2. Convenient to Charlottesville, Va - Downtown Mall, UVA, and, Monticello!
It was quick and easy no hassle best site I been on in along time... Thank you
Hotel was fine and so convenient to airport! Perfect for our extra early flight!
Good afternoon, when i search for hotels I made sure that I booked a room that did not include a resort fee. No where in your listing does it state that I would have to pay an additional fee. This is against the law and should not be charged unless I was notified of this prior to making my booking. Your site does not mention any fees and states that the price listed includes all fees. But at checking in I had to fork out an additional $40 a night. Had I known that upfront I would have booked elsewhere.
Easy to find what I wanted. Easy to reserve room. Good price.
I am very upset set that I could not use my reservation because the hotel would not honor my confirmation so I would like my 85.86 dollars back I had to pay another 136.00 very very disappointed
I booked a room for 4 people through your website for 11-5 to 11-8. A few hours later I realized that my flight from Sydney to Oahu leaves on 11/4 and arrives on 11/4. It is an overnite flight and I forgot about the international dateline. I requested that my booking be modified to 11-4 to 11-8. A while later I was informed by you that no rooms were available. I went on another site and booked the same style room for 11-4 to 11/8 for roughly the same price difference maybe $100 more. I have requested you cancel my reservation. I am also requesting that the booking fee be cancelled because I was able to book the same room 30 min after your email. I feel that no effort was made. My view of your website has hit rock bottom and if asked I will tell others. I realize the booking was my error but I felt your response was minimal
When booking, taxes and fees were listed as being including in the price. Then, upon arrival, they charged me an additional resort fee. The only place I saw it listed was in teeny tiny print at the bottom of the receipt AFTER I booked and paid.
The staff is very helpful. The price is lower than other websites.
Easy to make reservations!
Access to a person would of been nice!
Cancellation policy was not clearly mentioned this resulted in having to cancel the booking and being charged with administrative fee which was ridiculous amount
Was quite simple and easy! Got what I needed! And at a good reasonable rate!
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Good mornig, Mustafa.
Thank you for taking the time to leave us a 4-star review!
While your message seems to be a placeholder or may have been submitted unintentionally, we still appreciate your rating and would love to hear more about your experience. Your feedback helps us understand what we’re doing well and where we can improve to make your next booking even better.
If there’s anything specific you’d like to share or if you need assistance with a recent reservation, please don’t hesitate to reach out to us at admin@travelup.com.
Looking forward to helping you with your future travels!
Warm regards,
TravelUp
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good evening, Mary.
Thank you for sharing your feedback and for booking with TravelUp! We’re glad to hear that the overall process went smoothly for you, and we appreciate your detailed comments.
Regarding your concerns:
Payment Clarification: While the initial display may have shown a partial payment option, the full amount is charged at the time of booking depending on the rate type selected. This is typically outlined during the final steps of the booking process.
Reservation Details: If your confirmation shows “0 adults,” that may be a display error. Rest assured, if you entered the correct guest details during booking, the hotel will have the accurate information. If you’d like us to double-check, feel free to email us at admin@travelup.com with your booking reference.
Shuttle Services: TravelUp does not manage or arrange shuttle services. For information about complimentary airport shuttles or transportation to the cruise port, we recommend contacting the hotel directly. They’ll be able to confirm availability, shuttle schedules, and any associated costs in writing.
We appreciate your trust in us for your first booking and are here to help if you need further assistance. Please don’t hesitate to reach out!
Warm regards,
TravelUp.