Overview
TravelUp has a rating of 3 stars from 1,672 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TravelUp most frequently mention customer service, credit card and full refund. TravelUp ranks 11th among Discount Travel sites.
Instant Feedback
Quick easy site. No problems navigating and price was greta
Everything seemed to go through fine and I was able to get the room booked at a good price.
Good evening, Michelle.
Thank you for taking the time to leave us such a wonderful 5-star review!
We’re thrilled to hear that everything went smoothly with your booking and that you were able to secure your room at a great price.
At TravelUp, we pride ourselves on making travel planning effortless and affordable for our customers, so knowing that we’ve met your expectations truly means a lot to us. Our goal is always to provide excellent service and ensure that your travel experience starts on the right note.
If there’s anything else we can assist you with for your upcoming trip—or for future travel plans—please don’t hesitate to reach out. We’d love to help make your journeys as enjoyable as possible.
Thank you once again for choosing TravelUp, and we hope to assist you again soon!
Best regards,
TravelUp.
I was afraid from made the reservation from some reviews. After i have contacted the hotel they confirmed the reservation.
Good evening, Husain.
Thank you for taking the time to share your experience!
We’re so glad to hear that your reservation was confirmed smoothly with the hotel and that your concerns were put to rest. We understand that booking travel can sometimes feel uncertain, so we’re thrilled that everything worked out for you.
At TravelUp, we’re committed to ensuring our customers have a reliable and seamless booking experience. Knowing that we delivered on this promise for you is incredibly rewarding for our team.
If there’s anything we can assist you with in the future or if you have any additional questions, please don’t hesitate to reach out. We look forward to helping you with your next travel plans!
Thank you for choosing TravelUp and for trusting us with your booking.
Best regards,
TravelUp.
Easier to book than other sites but it turns out it was NOT the best prices. I thought they dedicated themselves to actually do price research but no. I ended up paying triple the price for one day.
Good morning, Stephanie.
Thank you for sharing your experience with us.
We’re truly sorry to hear that you felt disappointed with the pricing and understand how frustrating it must have been to see a price drop after you had already booked.
Travel fares are dynamic and can fluctuate based on availability, demand, and cancellations, sometimes even multiple times a day. When you completed your booking, that was indeed the lowest available price. However, if a cancellation occurred afterward, it may have opened up lower rates—which, unfortunately, we’re unable to retroactively adjust. Similarly, when prices increase post-booking, we never request additional payment from our customers, as the initial booking price is final.
We empathise with your experience, and while we strive to offer competitive rates at all times, there are occasional shifts beyond our control.
Thank you again for your feedback, and we hope to have the chance to provide you with a better experience in the future.
Safe travels!
TravelUp.
I booked a flight with Travel Up in October 2024. On the same day, I discovered through the Turkish Airlines website that the flight had been cancelled due to operational issues. Travel Up never informed me of this cancellation.
I contacted Travel Up within 24 hours of booking to notify them and requested a full refund. I was assured in writing that the refund would be processed within 8 to 10 working days.
It has now been almost 3 months, and I am still waiting. Despite multiple follow-ups, Travel Up continues to stall, mislead, and avoid issuing my refund. They know exactly how to drag things out – even when dealing with credit card companies like AMEX. **AMEX cannot protect you from Travel Up!** Don't fool yourself!
This company's practices feel like a scam. Even with clear confirmation of the cancellation from the airline, they refuse to take responsibility. I followed every step correctly, but Travel Up has done everything possible to block my refund.
I strongly advise against booking with Travel Up. Your money is not safe, and they will find any excuse to delay and avoid refunding you. They do not follow European regulations and will waste your time until you give up chasing your own money.
**STAY AWAY! YOU ARE NOT PROTECTED!**
Good evening,
Thank you for reaching out to us about your booking.
Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.
Please share more at - admin@travelup.com along with your booking reference number so that we can follow this up internally.
Regards,
TravelUp
It was easy to navigate the site but the room descriptions weren't that great. They didn't show how many people can fit in the room nor pictures of the rooms. Also would be nice to have free cancelation policy offered.
Good evening.
Thank you for your valuable feedback and for taking the time to share your experience with us! We’re delighted to hear that you found our site easy to navigate. Providing a user-friendly experience is a priority for us.
We appreciate your comments regarding the room descriptions and understand how important it is to have detailed information, including capacity and visual representations of the rooms. We are continuously working to improve our listings and will certainly take your suggestions into consideration to enhance our customers' experience.
Additionally, we recognise that a flexible cancellation policy can greatly improve the booking experience, and we are actively exploring options to provide this feature where possible.
If you have any further suggestions or questions, please don’t hesitate to reach out to us at directly. Your input is invaluable in helping us serve you better.
Thank you once again for choosing TravelUp, and we look forward to assisting you with your future travel plans!
Warm regards,
TravelUp.
Listing said hotel was less than a mile from my destination but was actually 20+ miles away. False advertising.
Good evening, Kenneth.
Thank you for your feedback, and we sincerely apologise for the inconvenience caused by the discrepancy regarding the hotel's location.
We completely understand how frustrating it must have been to find that the hotel was much farther from your destination than advertised.
At TravelUp, we strive to provide accurate and detailed information to our customers, and we regret that in this instance, the details did not meet your expectations. Please be assured that we take such matters seriously, and we will be reviewing the listing to ensure that this error is addressed.
We deeply regret that this caused disruption to your travel plans, and we are committed to improving the accuracy of the information we provide. If you would like to discuss this matter further or need assistance with your booking, please do not hesitate to contact us directly.
Thank you for bringing this to our attention, and we truly appreciate the opportunity to resolve it.
Best regards,
TravelUp.
When I tried to pay the deposit it changed to taking out the total payment. So instead of the $124 they charged $1600. I watched it change in the small print after I hit to confirm.
Good afternoon, Alison.
We are truly sorry to hear about your experience with the booking process, and we understand how frustrating it must have been to see a change in the payment amount.
At TravelUp, we strive to make our booking experience clear and transparent, so it’s very concerning to hear that the deposit amount altered after you confirmed the payment.
To help us investigate what went wrong, please reach out to us with your booking details at hotels@travelup.com. Our team is eager to look into this matter and ensure that this issue is resolved promptly for you.
Thank you for bringing this to our attention, and again, we apologise for any inconvenience this may have caused.
Warm regards,
TravelUp.
This is a total rip off came to my vacation and they don't have eny reservation to my name I have to move to other hotel and I paid 600 dollars I will never book whit you guys at least reembolsable my money please
Good afternoon, Cornelio.
Thank you for reaching out to us about your booking.
Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.
Please share more at - hotels@travelup.com along with your booking reference number so that we can follow this up internally.
Regards,
TravelUp
I made the reservation through travel up for courtyard wetchase houston, but nowhere did it say that I had to pay a 20usd deposit until I got to the hotel and there they told me that due to hotel policies they do not accept my debit card and they did not accept cash either, so they did not give me a room and since the reservation had been made travel up did not want to cancel my reservation or return my money, I was not the only one at that time who was left without a room because the hotel does not accept cards that are not from physical banks.
Good afternoon, Moises.
We are very sorry to hear about the issues you faced during your stay, and we truly understand how frustrating this experience must have been for you. We apologise for any confusion surrounding the reservation and payment process.
To clarify, a booking confirmation was sent to you before the charge, which clearly outlined the requirement for a security deposit to be paid directly at the property. Additionally, this information is also included in the terms and conditions of the booking, which we encourage all of our customers to review carefully.
We have checked with the property, and your reservation was confirmed; however, it was unfortunately canceled due to the failure to pay the required security deposit at check-in. We always recommend that our customers contact the property at least 72 hours before their arrival to confirm any specific requirements, as outlined in the terms and conditions.
Since your booking was non-refundable, we were unable to assist with a refund, and we sincerely regret that the situation unfolded this way. We appreciate your feedback, as it helps us ensure a clearer experience for all of our customers moving forward.
Once again, we apologise for any inconvenience this caused, and we hope this explanation helps clarify the matter.
Warm regards,
TravelUp.
We put in a request for twin beds which property says they never received and we were given king and had to change rooms after 1 night. Also no ocean view 1st night. Reception was terrible, long waits constantly. 1st had leaking air conditioning which left water all over floor
Good evening, Robyn.
Thank you for sharing your feedback with us. We are genuinely sorry to hear about the issues you encountered during your stay.
We regret that your request for twin beds was not honored and that you faced challenges with room changes and amenities. Additionally, the lack of ocean view on the first night and the issues with the air conditioning and reception service are certainly concerning.
Please be assured that we take your feedback seriously. We will share your experience with the property to ensure they address these issues and improve their services for future guests. Your input is invaluable in helping us provide better assistance and enhance the travel experience.
We apologise for the discomfort and inconvenience you faced, and we appreciate you bringing these matters to our attention. If there is anything further we can assist with or if you have additional concerns, please do not hesitate to reach out.
Thank you for your understanding and patience.
Best regards,
TravelUp.
They never said in the page before you paid and reserve that the reservation are not refundable. They send me an email that they charge more money if you cancel after you do the reservation. Don't use this page.
Good afternoon, Miguel.
Thank you for sharing your experience with us.
We sincerely apologise for the frustration you’ve encountered regarding our non-refundable policy. We understand how disappointing it can be when expectations do not align with the information provided.
We want to clarify that our website includes clear details about reservation policies, including non-refundable terms, directly on the page showing price breakdowns. Additionally, this policy is reiterated in the booking confirmation email that you received after your reservation was made.
While we strive for transparency, we recognise that important information can sometimes be overlooked. Your feedback is invaluable, and we will continue to improve our communication to ensure all policies are clearly understood.
If you have further questions or require assistance, please don’t hesitate to reach out to our customer service team directly. We’re here to help and hope to resolve any concerns you may have.
Thank you for your understanding.
Best regards,
TravelUp.
The absolute rudest people I have ever dealt with in my life. I am usually not one to leave any kind of review but this was beyond socking. A website that dosn't work an app that doesn't let you manage your booking. Rude email responses with incorrect information and customer service members on the phone telling me to stop talking raises their voices telling me I have no common sense and generally being up helpful. I wanted to book an extra leg room seat that is all. An absolutely shocking experiences.
Good evening, Conor.
Thank you for taking the time to share your experience with us.
We are deeply sorry to hear about the difficulties and unprofessionalism you encountered. This is certainly not the standard of service we aim to provide at TravelUp.
Please accept our sincerest apologies for the issues you faced with our website, app, and customer service. The behavior you described is completely unacceptable and does not reflect our commitment to customer care.
To investigate this matter further and address your concerns, could you please provide us with your booking reference number and any additional details by emailing us at admin@travelup.com? This will enable us to look into your experience more closely and take appropriate action.
We appreciate your feedback and are committed to improving our services to better serve our customers. Thank you for bringing this to our attention.
Best regards,
TravelUp.
Your site indicated that there was an issue with my first attempt at a booking so within minutes of the first attempt, I booked the same hotel for the same dates. You are now trying to charge my credit card for both reservations (the first attempt, despite their notice to me, had actually been booked). In the last week I have booked over $12,500 of travel arrangements and yours is the only site on which I had any issues. I will never use you again.
Good afternoon, Kevin.
Thank you for bringing this issue to our attention. We sincerely apologize for the confusion and frustration you experienced with your reservation. We understand how important it is to have a smooth and reliable booking process, and we deeply regret that this was not the case for you.
Please rest assured that we take your feedback seriously, and we want to resolve this situation for you as quickly as possible. Could you please email us at hotels@travelup.com with your booking details? Our team will investigate what went wrong and ensure that any duplicate charges are addressed promptly.
We understand your frustration and would hate to lose you as a customer. We hope you'll give us the opportunity to make things right.
Thank you for your patience, and we look forward to assisting you.
Best regards,
TravelUp.
First it said I had a reservation then said I did not. I rebooked but this time it might have taken. I will check with my credit card company and cancel a second charge. Never use again.
Easy and the best value and super easy to book. I will be using your site moving forward.
Good evening, Tammy.
Thank you for your fantastic review!
We’re thrilled to hear that you found our platform easy to use and that we provided the best value for your booking. Making the travel planning process simple and affordable is at the heart of what we do, so your feedback truly means a lot to us.
We’re delighted to know that you plan to use TravelUp for your future bookings. We can’t wait to assist you again and help make your upcoming travels just as smooth and enjoyable.
Thank you for choosing TravelUp, and we look forward to being a part of your future adventures!
Best regards,
TravelUp.
Easy to navigate ….looking very forward to our stay……stayed at Swiss hotel years ago and really enjoyed it….also in the area we wanted to go do some sightseeing
Good evening, Kimberly.
Thank you for your wonderful review!
We’re thrilled to hear that you found our platform easy to navigate and that you’re looking forward to your upcoming stay. It's always great to return to a place that holds fond memories, and we’re excited that you’ve chosen to stay at the Swiss Hotel again. We're sure it will be just as enjoyable as your previous visit.
Being in the perfect location for sightseeing makes your trip even more exciting, and we hope you have a fantastic time exploring the area. Should you need any tips or recommendations to enhance your experience, feel free to reach out – we’re here to help!
Thank you for choosing TravelUp for your travel plans, and we can’t wait to hear how your stay goes!
Safe travels and best regards,
TravelUp.
Easy to use and overall good experience to use for my first time
Good evening, Raymond.
Thank you for taking the time to share your experience!
We’re delighted to hear that your first time using TravelUp was easy and that you had an overall good experience. Providing a user-friendly platform and excellent service is what we aim for, and your feedback is a great encouragement to our team.
We hope to assist you again with your future travel plans and make your next booking just as seamless. If there’s anything else we can do to help, please don’t hesitate to reach out.
Thank you for choosing TravelUp, and we look forward to being your go-to for all your travel needs!
Best regards,
TravelUp.
Updated. Pretty simple booking experience, however beware of their "strict terms and conditions." We had a change in our plans and were unable to cancel a room because of that change.
Good afternoon, Jared.
Thank you for sharing your feedback with us.
We sincerely apologise for the frustration and inconvenience you experienced regarding the changes to your booking.
We completely understand how disappointing it can be when plans change, and you find yourself unable to modify your reservation. After reviewing your booking, we can see that the fare you selected was a non-changeable and non-cancelable option. This information was clearly stated in the terms and conditions that were provided at the time of booking, and we also highlight these details prominently during the checkout process to ensure transparency.
We regret that this has affected your experience with us, and we truly wish we could have been more helpful in resolving your request. While we strive to offer competitive rates, many of these discounted fares do come with strict terms from the hotel, and unfortunately, we are bound by them.
We understand your disappointment and would love the opportunity to assist you with future travel plans where more flexible options may be available. Once again, we apologise for any inconvenience and appreciate your feedback.
Kind regards,
TravelUp.
Good job. Easy booking. And a good Price. It is helpful to me to make the decision
Good evening, Nai.
Thank you for your kind words and glowing 5-star review!
We’re delighted to hear that you found our booking process straightforward, with great pricing to match. Knowing that we were able to assist you in making your travel decisions is incredibly rewarding for our team.
At TravelUp, our mission is to make travel planning as easy and affordable as possible, and it’s wonderful to know we achieved that for you. Whether it’s finding the best deals or offering a seamless experience, your satisfaction is always our top priority.
If there’s anything else we can do to assist with your current or future travel plans, please don’t hesitate to reach out. We’d love to help make your next trip just as smooth and enjoyable.
Thank you for choosing TravelUp, and we look forward to being a part of your travel adventures again soon!
Best regards,
TravelUp.
Booked my hotel on trivago. The price was in canadian dollars but end up it was in US dollar so i paids 450$ more than expected. No where it was mentioned that the price was in US dollars
Good afternoon, Michel.
Thank you for sharing your feedback with us.
We’re very sorry to hear about the confusion regarding the currency on your booking. We completely understand how frustrating it must be to see unexpected charges, especially when the price seemed clear at first glance.
When booking through a search engine like Trivago, it’s important to manually select the correct currency, as the platform can sometimes default to a different one. Unfortunately, this can lead to discrepancies like the one you’ve encountered.
We recommend reaching out to Trivago or Skyscanner directly, as they may be able to assist you with resolving this issue and potentially offer a solution.
Again, we apologise for the inconvenience, and if you ever need assistance with future bookings, we are here to help!
Warm regards,
TravelUp.
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Track 100 where we came 37th. We’ve also been nominated for Best Online Retailer and Best Flight Booking Website by the British Travel Awards in 2019, as well as our CEO picking up the EY Entrepreneur of the Year’s Scale Up award for London and the South region.
We’ve upped our travel game, up yours!
At TravelUp, it’s our commitment to be as transparent as possible with our customers. We work with an independent partner, Airlineratings.com to keep track of the service and safety levels of all the airlines we work with. Not only does this keep us up to date with the latest information, it can also help you make an informed choice when choosing who to fly with.
We take issues seriously and do our best to resolve them as soon as possible and in a way that will benefit all involved.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Good evening, Albert.
Thank you for your wonderful 5-star review!
We’re thrilled to hear that your booking experience with TravelUp was seamless and that you had no issues navigating our site. We strive to make the booking process as easy and hassle-free as possible, while offering great prices, and we're so glad that you found both the website and pricing to be to your satisfaction.
Your feedback means a lot to us, and we're always here to assist you with any future bookings or questions. If there's anything else we can do to make your experience even better next time, please don't hesitate to let us know.
Thanks again for choosing TravelUp, and we hope to assist you with your travel needs again soon!
Best regards,
TravelUp